Rob Gerena Email & Phone Number

Wilmington, NC, US

Discover customer needs and wants with a consultative approach, combining their budgetary needs and providing a solid and attainable solution for their housing needs; setting proper expectations and educating to provide a world-class customer experience.

Assist Home Buyers with Designing & Building their Custom Modular Home

Orlando, Florida Area

As Director Of Operations I oversee the overall Business Acquisition of Security Contracts & Partnerships, Brainstorm with Leadership & Ownership on Marketing Strategy and Lead Management.

Wilmington, North Carolina

Guide customers through the process of purchasing their new Clayton Home. Walk customers through the model homes and provide detailed descriptions of features and the benefits of those features.

Data Specialists upload, edit and maintain accessory data using an in-house web-based data management program for the Accessory Catalog Insignia provides and markets. Data Specialists use MS Excel, MS Access, Photoshop, GIMP and Acrobat for most of their daily tasks. Daily tasks for a Data Specialist include, but are not limited to, pricing and labor time.

Delegate to & train Data Specialists in the Insignia Data Process, Customer Service and company best practices. Report Department activities, goals & achievements to the Management Group.

Identified and outlined current data processes for OE & Aftermarket data sourcing & uploading. Interviewed & hired new & prospective employees. Authorized the development of technological advances to the data processes. Delegated to and successfully trained employees. Maintained all Data Specialist tasks while managing the department.