Consistently produced and delivered high-quality baked goods, ensuring customer satisfaction and repeat business• Trained and mentored junior bakers, improving their baking techniques and product consistency• Successfully managed high-volume production demands during peak hours, ensuring on-time delivery of fresh baked goods to the retail store shelves• Demonstrated initiative and responsibility by independently creating and managing task lists to ensure smooth bakery operations in the absence of the manager• Provide exceptional customer service by greeting and assisting customers, addressing inquiries, and promoting products to ensure positive shopping experience• Take and process customer orders accurately, demonstrating a strong knowledge of bakery products, ingredients, and pricing• Collaborate with bakery staff to maintain good inventory levels• Trained new front-of-house staff members and product knowledge ensuring a seamless integration into bakery

Led sales team of seven employees, highlighting my ability to guide and work with a group effectively• Implemented a customer-centric approach, resulting in an increase in customer satisfaction scores by 20% over the course of a year which demonstrates commitment to customer satisfaction• Conducted regular training sessions for sales staff, improving product knowledge, sales techniques, and customer service skills which is useful on team development