· Provide IT network services for Harvard Pilgrim Health Care private company located in Boston, MA.· Network support for healthcare large customer network including planning, designing, implementation and troubleshooting following the best practices based on ITIL processes and procedures.· Coordinate activities with vendors to provide to the customer the services offered. Maintaining the service to the level agreement and evaluating possible future network growth.· Execute complex and deep technical analysis in order to find the root cause and propose action items for interdisciplinary teams.· Enhanced and adapt methods based on the customer needs and feedbacks.