Jennifer Penn Email & Phone Number

Portland, Oregon Area

Beaverton, Or

• Receive, initiate and process group reservations received by booking and ticketing airline, rail, car, hotel and limo services in accordance with group event requests. • Utilize Global Distribution Systems (GDS) queues, scripts, and programmable keys to successfully fulfill group travel requests. • Apply requested and / or client standard processes and technology to meet quality goals. • Promote the acceptance of the lowest fare; apply discount programs appropriately. • Act as the advocate for the client at all times to ensure travel needs are met and customer satisfaction exceeds expectations. •Special projects assigned by Team Leader or requested by our client. • Assist in running arrival/departure reports, registration reports, etc • Copy, print, email and fax as assigned to fulfill Group account contract.

Las Vegas, Nevada Area

• Assist clients with planning all details of travel including arranging/booking air, rail, hotel, car for corporate bookings. • Understand client travel policy as well as Egencia Corporate policy & procedures to advise and encourage policy compliance. • Adhere to company service guidelines; sell and promote corporate negotiated contracts and preferred suppliers. • Consistently provide the highest level of customer service and professionalism. • Promote and maintain excellent client relations by managing a prompt and accurate response, positive telephone and service techniques •Effectively use all computer systems and tools to ensure consistency and adherence to processes and procedures. • Proactively recommend to clients efficient and alternate routes, lowest available fares, booking class, exchange rates and travel products/services • Research and solve any problems related to reservations • Use proper documentation for each call or email. • Provide priority wait-listing, preferred seat selection, upgrade management as needed • Prepare thorough trip itineraries as requested by individual travelers using preferred vendors, with all aspects of arranging/booking travel (air, hotel, car, etc.) reservations for domestic and international travel needs • Act as the first point of contact for the client regarding all travel related inquiries; research and resolve any problems • Perform work duties in a dedicated team/call center environment •Effectively manage resources and workflow to ensure service guidelines are met and maintained.

Las Vegas, Nevada Area

· Account reconciliation.· Process product reservations and cancellations as well as associated credit card transactions. · Provide professional and quality customer service to all customers and providers. · Maintain a high volume of files in an orderly fashion for future reference. · Process inventory adjustments as needed under a time constraint. · Contact affected customers when there is a cancellation, time, or venue change. · Provide product providers customer listings. · Update reservations in the system with appropriate notation from product provider. · Work closely with product providers to ensure customer satisfaction. · Use various computer systems including a strong emphasis on Microsoft Office, and other various web-based systems. · Copy, scan, and file a high volume of customer receipts/paperwork.

Las Vegas, Nevada Area

· Work closely with Entertainment Director, Entertainers, Showroom Staff and Casino Hosts to process comp requests, showroom seating requests,show issues, and ticketing requests for high profile guests and VIPs.· Supervision of both box office and concierge employees.· Providing assistance to box office and concierge agents and assisting with problem resolution · Providing assistance to brokers with ticket reservations and questions. · Accurately assisting agents with all paperwork and transactions throughout their shift. · Ensuring show/event information is accurately presented. · Conduct financial transactions with cash and credit cards. · Answer incoming calls from both guests and employees. · Work Closely with related departments to ensure excellent customer service. · Issuing tickets for shows and events, taking ticket orders both over the phone and in person. · Overall supervision of agents on duty.

Henderson, Nv

· Screen clinic workload upon receipt and identify the priority, process, and transcribe a variety of paperwork. · Prepare appointment forms, enter patient data into the computer, schedule and arrange appointments to avoid conflict in patient treatment. · Greet and direct patients and their families. · Answer and screen all incoming phone calls from new and existing clients. Provide clients with accurate information regarding available services. · Schedule return and follow up appointments. · Collect, update, and prepare statistical data for daily and monthly reports. · Transcribe dictation from professional staff, including letters, treatment summaries, and progress notes.

Beaverton, Or

· Advanced knowledge of company products and services, policies, procedures and collections systems · Apply this knowledge when communicating with delinquent customers · Field inbound and make outbound calls utilizing an auto-dialer system · Act as the point of contact for the customer to help determine the reason for delinquency · Evaluate the customer's financial situation · Negotiate account resolution and terms of repayment · Skip-trace to find and collect on delinquent accounts · Compose written documents · Work on special projects · Responsible for collateral analysis · Assist other team members with escalated calls when supervisors are not available. · Cross sell bank products and services to assist customers in maintaining current credit card accounts. · Fluent knowledge of systems You Owe Me, Hogan, FDR, Mosaix, and Castel.

Greater Seattle Area

· Working in a high volume call center answering inbound calls from United Airlines Customers· Handling customer complaints and concerns. · Participated in many additional training courses to become able to do international sales as well as international mileage reservations.· Making and selling domestic, international, and mileage airline reservations for customers. · Answering general air travel questions on policy and procedures as well as specific questions to United Airlines. · Utilizing Apollo FastRes GDS.

Criminal Justice

Medical Assistant Certificate, Medical Assisting

Airline And Travel Specialist Certificate, Airline/Travel/Tourism

Certified Professional Nanny Certificate, Child Development/Early Childhood Education