Jennifer Penn Email & Phone Number

Portland, Oregon Area

Beaverton, OR

• Receive, initiate and process group reservations received by booking and ticketing airline, rail, car, hotel and limo services in accordance with group event requests.
• Utilize Global Distribution Systems (GDS) queues, scripts, and programmable keys to successfully fulfill group travel requests.
• Apply requested and / or client standard processes and technology to meet quality goals.
• Promote the acceptance of the lowest fare; apply discount programs appropriately.
• Act as the advocate for the client at all times to ensure travel needs are met and customer satisfaction exceeds expectations.
• Special projects assigned by Team Leader or requested by our client.

Las Vegas, Nevada Area

• Assist clients with planning all details of travel including arranging/booking air, rail, hotel, car for corporate bookings.
• Understand client travel policy as well as Egencia Corporate policy & procedures to advise and encourage policy compliance.
• Adhere to company service guidelines; sell and promote corporate negotiated contracts and preferred suppliers.
• Consistently provide the highest level of customer service and professionalism.
• Promote and maintain excellent client relations by managing a prompt and accurate response, positive telephone and service techniques
• Effectively use all computer systems and tools to ensure consistency and adherence to processes and procedures.

Las Vegas, Nevada Area

· Account reconciliation.· Process product reservations and cancellations as well as associated credit card transactions. · Provide professional and quality customer service to all customers and providers. · Maintain a high volume of files in an orderly fashion for future reference. · Process inventory adjustments as needed under a time constraint. ·.

Las Vegas, Nevada Area

· Work closely with Entertainment Director, Entertainers, Showroom Staff and Casino Hosts to process comp requests, showroom seating requests,show issues, and ticketing requests for high profile guests and VIPs.· Supervision of both box office and concierge employees.· Providing assistance to box office and concierge agents and assisting with problem.

Henderson, NV

· Screen clinic workload upon receipt and identify the priority, process, and transcribe a variety of paperwork. · Prepare appointment forms, enter patient data into the computer, schedule and arrange appointments to avoid conflict in patient treatment. · Greet and direct patients and their families. · Answer and screen all incoming phone calls from new.

Beaverton, OR

· Advanced knowledge of company products and services, policies, procedures and collections systems · Apply this knowledge when communicating with delinquent customers · Field inbound and make outbound calls utilizing an auto-dialer system · Act as the point of contact for the customer to help determine the reason for delinquency · Evaluate the customer's.

Greater Seattle Area

· Working in a high volume call center answering inbound calls from United Airlines Customers· Handling customer complaints and concerns. · Participated in many additional training courses to become able to do international sales as well as international mileage reservations.· Making and selling domestic, international, and mileage airline reservations for.

Criminal Justice

Medical Assistant Certificate, Medical Assisting

Airline And Travel Specialist Certificate, Airline/Travel/Tourism

Certified Professional Nanny Certificate, Child Development/Early Childhood Education