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John Athanasiou is listed as Information Technology Security Analyst at Asta, a with 95 employees, based in Greater Melbourne Area, Australia. AeroLeads shows a work email signal at athatec.com and a matched LinkedIn profile for John Athanasiou.
John Athanasiou previously worked as Owner, IT&T Manager (Private Business) at Athatec Industries and Customer Support Engineer Level 1, 2 & 3 (MSP) at Tek Support Pty Ltd. John Athanasiou studied at Rmit University.
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Senior Engineer with 30 years IT experience supporting and implementing systems, networks, desktop and telephony environments. Broad exposure from small businesses to top-tier companies such as Telstra, EDS (HP), ANZ, Commonwealth Bank and Coles Group. 14 years in ITIL based support models. 6 years managing complex telephony infrastructure and contact centre solutions (Avaya)._________________________________KEY ACHIEVEMENTS★ Successfully completed a secondment as Department Manager at On the Line (OTL) Australia.★ Improved critical ITSM and business processes at OTL, reduced user creation cycle times from 1 week to <1 hour.★ Delivered desktop refresh projects for large companies including Australia Post and NAB._________________________________SUPPORT & SYSTEMS ADMINISTRATION► 14 years’ experience in large ITIL environments including Coles Group, Australia Post and ANZ.► 10+ years in IT support, 6 years of level 3, 2 years in network support and 6 years supporting telephony solutions. Tenacious problem solver with superb analytical skills. ► 6 years’ experience supporting a 24/7/365, 150 agent contact centre. SME on Avaya contact centre and Verint call recording systems. Designed call flows and remote agent solutions._________________________________PROJECT DELIVERY & ITSM► 7 years in IT project delivery - projects to $1.5m+ with teams up to 15. ► Skilled in project delivery using Agile, TDD and Waterfall. 12 years with ISO:9001.► 7 years managing stakeholders through to executive, C-level and board members. ► Government, banking, education, utilities, healthcare and not-for-profit sector experience.► Skilled with writing procedures, training material, knowledge base articles and technical guides. ► Input to outsourcing contracts, monitored vendor performance and led issue remediation. ► 10 years in QA including software and systems UAT, web services, SOE compliance and application testing.
Listed skills include Servers, Itil, Linux, Testing, and 14 others.
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A career timeline built from the work history available for this profile.
Melbourne, Victoria, Australia
Information Security · DarkTrace · Crowdstrike Falcon · Cybersecurity · Microsoft Azure & 365 · Vulnerability Analysis · Meeting Challenges · Solution OrientedProud team member of our superstar Asta SD teams
Melbourne, Australia
Private business delivering after hours IT support and electronic repair services to outsourced customers for networks, desktop, service, and PC support. Sourced and secured a loyal, repeat client base of small, medium and large businesses. Installed, maintained and troubleshot DSL, NetGear, Exchange and communication systems.Technologies: Windows NT4 servers, Win2K Professional and Server systems, Windows 10/8/XP/ME/9x, Windows Small Business Server 2K, RedHat Linux v2.2.14 (Kernel), Ubuntu, Apple Mac OS/X, iPhone/iPad, Netware v5.1, Trend Micro Antivirus suites, e-Commerce suites, Microsoft SUS Update Services Management and Deployment, Exchange 2000 Server, ISA 2000 Server.
Melbourne, Victoria, Australia
Responsible for Level 1, 2 & 3 helpdesk queue calls Australia wide for TEK Support Pty Ltd MSP (Managed Service Provider) clients via phone, email, remote & on-site client support of all technology systems, networks, desktops including remote working solutions, 50+ MSP clients via a rotating roster which included BAU, on-call, on-site & project support in an SLA environment. Performed system administration, troubleshooting Windows/Mac desktops & Windows server issues.Built & customised HP/Dell/Apple MacBook desktops & laptops with BitDefender GravityZone AV & Distributed Cloud backup agent apps. Supported Hyper-V/VMware/vSphere client infrastructure. During COVID-19 lockdowns have also provided remote support to clients in WFH using undocumented home environments.Chased up issues regularly to ensure that they were being addressed in a timely manner including Datto support.Company SME for BitDefender GravityZone AV suite.KEY ACHIEVEMENTS★ > 90% FCR (First Call Resolution) of assigned helpdesk tickets closed★ Took ownership of difficult customer issues & addressed tough problems★ Support & administration experience using Office 365 | Assisted remote clients with Office 365 support issues, migrated/adjusted access & removed Office 365 mailboxes via BAU & project support★ Updated support, team documentation & mentoring colleagues★ Helped to maintain FortiGate Wi-Fi & WAN link solution at client sites as well as Cisco switch/routers & FreeBSD firewalls★ Desktop & Device Support | Level 1 & 2 support for 70+ MSP clients located Australia wide. Mainly Windows 10 desktop/laptop, HP/Dell/MSI Cubi, FreeBSD & Apple macOS desktop/MacBook client users★ Systems Administration | First, second & third level support for Active Directory (AD) with Office 365 & Server 2012/16/19, Hyper-V & Exchange 2016/2019★ Monitoring | Monitored client systems using Nagios, Datto BCDR, BitDefender GravityZoneAV portals & actioned alerts, Performed in-depth investigations & audits
Melbourne, Australia
Responsible for supporting all systems, networks, desktops and Avaya telephony infrastructure including video, VoIP and a 24/7/365, 150 agent contact centre with remote agent capability. Led enhancements with vendors, upgrades, performed system administration, troubleshooting and user-support. SME on Avaya and Verint telephony / contact centre solutions.KEY ACHIEVEMENTS★ Successfully completed a secondment as Department Manager, with formal recognition from the CEO. ★ Improved critical ITSM and business processes, reduced user creation cycle times from 1 week to < 1 hour. Authored 100+ ITSM documents and guides.★ Introduced a 24/7/365 help-desk through tender process, following rigorous auditing and documentation of all ICT infrastructure.TELEPHONY INFRASTRUCTURE SUPPORT AND ADMINISTRATION► Level 3 support for Avaya PABX, gateways, AUDIX voicemail, wallboards, Avaya Call Management System (CMS), Site Administrator, Expanded Meet-Me Conferencing (EMMC), call recording systems (Verint v9, v11), handsets, Polycom and Avaya conference phones, and headsets. ► Managed all telephony configuration changes, designed call flows, announcements, customised reporting and wallboard display solutions. Configured disaster recovery scenarios, performed UAT and PVT for call flow changes. ► Developed remote agent solution with Avaya One-X Agent. NETWORK, SYSTEMS SUPPORT AND ADMINISTRATION► Administered Aerohive Wi-Fi solution, Cisco and Linksys switches, Cisco ASA and PIX firewalls. Level 3 support for network - managed large network migrations.► Level 2 and 3 support for 140 Windows 7 desktop users. Administration of OSX on Apple iMacs and laptops. Supported Android phones, iPhones, iPads and Apple TVs.► Level 3 support for Active Directory (AD) and Exchange. Managed Ubuntu servers. PHP / web page maintenance, and Squid web proxies.► Authored 100+ support, end-user, training, checklists and knowledge-base documents.► Proactive hardware monitoring (Nagios)
Melbourne, Australia
Lead network upgrades, refreshing Cisco switches and routers across 30+ ANZ sites. Performed network audits and network cutovers, mentored and supported junior staff and provided an escalation point on complex issues.KEY ACHIEVEMENTS★ Due to outstanding performance, quickly selected to lead the most complicated site cutovers and perform complex network audits at remote locations including Kiribati Island.
Melbourne, Australia
Field support and deployment of desktops, notebooks, peripherals and POS equipment using an SOE deployment framework with a mix of Windows XP & Windows NT systems
Melbourne, Australia
Deployment engineer / SME managing PC and Point of Sale (POS) hardware deployment and support in large retail stores.
Melbourne, Australia
Help-desk role, leading the identification and resolution of AS/400 user session issues affecting users for nearly 2 years.
Melbourne, Australia
Managed hardware deployments and provided technical support at Commonwealth Bank metro and rural sites.
Melbourne, Australia
Deployed desktops and notebooks to strict EDS / Fonterra specifications. Provided troubleshooting support onsite. Managed migration of user data and peripheral equipment.KEY ACHIEVEMENTS★ Received special commendations from senior management at EDS for highly successful deployments.
Melbourne, Australia
Level 2 application and help-desk call escalation support. Prepared systems and support documentation, created knowledge base systems, supported workflow, billing, asset management, and graphic information systems. Implemented a cloud based knowledge management system (knowledgebase.net). Government-owned water retailer with turnover of $350M annually. Yarra Valley Water provides retail water and sewerage services to 1.5M people in the city’s northern and eastern suburbs
Melbourne, Australia
Deployed desktops and notebooks to strict SOE specifications. Provided troubleshooting and became key contact point for dispute resolution between clients and NAB management. SAP & Sun UNIX workstation support.
Melbourne, Australia
Key contributor in 55-member team, building 250+ desktop and notebook systems. IT Helpdesk support.
Melbourne, Australia
IT support and administration for 100+ systems, SOE, Exchange, and desktop applications.
Melbourne, Australia
IT Support, levels 1-3, Windows and Linux (Red Hat, Solaris, BSD) system administration. Software application testing.
Melbourne, Australia
Leadership role managing the development, maintenance and support of all IT systems including desktop applications, Windows, UNIX, intranet and networking. Delivered ISO9002 compliance. Component level repair of electronics systems.
Melbourne, Australia
Electronic, component-level diagnosis and repair.Items supported: Spirit, XL20/40, GA xx20, Sabre 32000 Series minicomputers, Printronix, Tally, Genicom, Prowriter, and Dataproducts high-speed line, laser, and slip printers, ADM 11-32, Wyse 30-60, VTE 6 & 200 visual terminals, PICK & MS DOS operating systemsTechnologies: Z80, 803x/804x/808x/680x/680x0 microprocessors/microcontrollers, oscilloscopes, spectrum analysers, logic state analysers, electro-mechanical systems, magnetic core memory, Digital PDP minicomputer systems, RK05 disk drives
Melbourne, Australia
Component level repair on high security, microprocessor (803x/4x) based alarm systems. Required high security clearance.
Other employees you can reach at astasolutions.com.au. View company contacts for 95 employees →
Simon Cauchi
Colleague at AstaGreater Melbourne Area, Australia
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Perry Lo-Ngok
Colleague at AstaCarlton, Victoria, Australia
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Thomas Bibby
Colleague at AstaSt Kilda, Victoria, Australia
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Monika Zawada
Colleague at AstaWarsaw, Mazowieckie, Poland
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Angela Fusco
Colleague at AstaNew York City Metropolitan Area, United States
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Panthini Modi
Colleague at AstaMelbourne, Victoria, Australia
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Alex Ong
Colleague at AstaSingapore
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EK
Ewis Keno
Colleague at AstaTilburg, North Brabant, Netherlands
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Ahmed Syed
Colleague at AstaLyndhurst, Victoria, Australia
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ZL
Zoja Lika
Colleague at AstaGreater Dublin, Ireland
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Quick answers generated from the profile data available on this page.
John Athanasiou works for Asta.
John Athanasiou is listed as Information Technology Security Analyst at Asta.
AeroLeads has found 1 work email signal at @athatec.com for John Athanasiou at Asta.
John Athanasiou is based in Greater Melbourne Area, Australia while working with Asta.
John Athanasiou has worked for Asta, Athatec Industries, Tek Support Pty Ltd, On The Line Australia, and Anz.
John Athanasiou's colleagues at Asta include Simon Cauchi, Perry Lo-Ngok, Thomas Bibby, Monika Zawada, and Angela Fusco.
You can use AeroLeads to view verified contact signals for John Athanasiou at Asta, including work email, phone, and LinkedIn data when available.
John Athanasiou studied at Rmit University.
John Athanasiou is listed with skills including Servers, Itil, Linux, Testing, Switches, Data Center, Tcp/Ip, and Unix.
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