Chief People Officer
Current
Dec 2024 - Present
AeroLeads people directory · profile
Jim Rodden Email & Phone Number
Experience, Contact Center and HR Leader, ex-Landing, Neiman Marcus, CenturyLink
at
MaryRuth's
1 work email found
@maryruthorganics.com
2 phones found area 804
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Experience, Contact Center and HR Leader, ex-Landing, Neiman Marcus, CenturyLink
Location
Haines City, Florida, United States
Who is Jim Rodden? Overview
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Quick answer
Jim Rodden is listed as Experience, Contact Center and HR Leader, ex-Landing, Neiman Marcus, CenturyLink at MaryRuth's, based in Haines City, Florida, United States. AeroLeads shows a work email signal at maryruthorganics.com, phone signal with area code 804, and a matched LinkedIn profile for Jim Rodden.
Jim Rodden previously worked as Chief People Officer at Maryruth'S and VP of Customer Experience at Maryruth'S. Jim Rodden holds Business Administration And Management, General from Eckerd College.
Company email context
Email format at MaryRuth's
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{first_initial}{last}@maryruthorganics.com
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AeroLeads found 1 current-domain work email signal for Jim Rodden. Compare company email patterns before reaching out.
Profile bio
About Jim Rodden
Confident, strategic, and experienced leader of people, process and technology in the contact center industry with over 17 years leading in complex, energetic, and growth oriented companies. Technical expertise in running over 15,000 contact center seats leveraging the Avaya Aura/Avaya Contact Center Elite infrastructure, Cisco Unified Contact Center Enterprise and Genesys R8 Outbound Dialer positions. Including post merger platform integration, TDM to SIP Conversion, CTI and outsourcing/insourcing initiatives. ITIL Foundation Certified.Workforce Management and Strategic Planning experience by building call volume forecasts and staffing plans for over 12M calls per year. Contact Center Operations, leading a team of over 650 call center agents, supervisors and managers, managing 6 Business Process Outsourcing accounts for Fortune 500 companies in the Consumer Products, Telecommunications, Travel, and Banking industries.
Listed skills include Call Centers, Contact Centers, Vendor Management, Telecommunications, and 46 others.
Current workplace
Jim Rodden's current company
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9 roles
Jim Rodden work experience
A career timeline built from the work history available for this profile.
Vp Of Customer Experience
Mar 2022 - Dec 2024
Vp And Head Of Member Experience
Overview – Led the Member Onboarding, Reservation Support, Resolution and Contact Center teams. Creating a scalable member experience for a growing start-up by creating metrics, goals, and processes for an emerging industry. Created organizational structure to successfully absorb a 3x annual member growth by simplifying the support model and building.
Jan 2021 - Jan 2022
Director Customer Care
Overview – Led the Tier 1 Sales and Support Team, Workforce Management, Vendor Performance Management, Reporting and Contact Center Systems Support organizations for Neiman Marcus. Providing leadership on strategy and performance improvement for 1,200 Contact Center related staff and Contact Center Technology.Implemented Quality improvement processes that.
Mar 2016 - Jan 2021
Sr Manager Contact Center Operational Support
Overview - Led the Requirements and Project Management team for the Contact Center Operational Support organization. Managing projects related to Call Routing, Report and Automation development.
Aug 2014 - Mar 2016
Director, Internal Contact Center & Voice Services
Overview - Led the contact center technology organization, managing the day-to-day operations of 15,000 ACD positions, 35,000 PBX users and the Operator Services/Directory Assistance Infrastructure with a team of 8 Direct Reports, 30 Union Representatives and 69 technical individual contributors. Accomplishments: Accountability and Ownership of the.
Apr 2011 - Mar 2014
Director, Planning & Operations Effectiveness
Overview - Led the workforce management organization including 3 Customer Care support departments; Performance Analytics, Resource Management, Call Routing Design and Development with 5 direct reports and 110 team members Accomplishments: Created Service Level Optimization initiative to reduce payroll expenses by 13% by implementing Just-in-Time staffing.
Jun 2007 - Apr 2011
General Manager / Site Director
Prc
Overview - Led the day-to-day operations of a 560 seat contact center with 9 Direct Reports, 650 call center team members and center revenues over $25 million with P&L accountability. Accomplishments:Launched a new Sales program for one of the leading mobile carriers in the nation growing the team from 0 to 120 team members while driving the addition of.
Oct 2002 - Mar 2007
Senior Manager, Planning And Ops Effectiveness
Overview - Created and managed command center infrastructure to manage the call allocation and real time management of over 20 million inbound calls annually. Accomplishments:Consistently met ASA goals of 5 seconds and Occupancy goals of 75%.Managed departmental budget of over $500,000 in payroll and $400,000 in expenses annually.Created and implemented.
Aug 1997 - Oct 2002
2 education records
Jim Rodden education
Business Administration And Management, General
Eckerd College
Education record
Umatilla High School
FAQ
Frequently asked questions about Jim Rodden
Quick answers generated from the profile data available on this page.
What company does Jim Rodden work for?
Jim Rodden works for MaryRuth's.
What is Jim Rodden's role at MaryRuth's?
Jim Rodden is listed as Experience, Contact Center and HR Leader, ex-Landing, Neiman Marcus, CenturyLink at MaryRuth's.
What is Jim Rodden's email address?
AeroLeads has found 1 work email signal at @maryruthorganics.com for Jim Rodden at MaryRuth's.
What is Jim Rodden's phone number?
AeroLeads has found 2 phone signal(s) with area code 804 for Jim Rodden at MaryRuth's.
Where is Jim Rodden based?
Jim Rodden is based in Haines City, Florida, United States while working with MaryRuth's.
What companies has Jim Rodden worked for?
Jim Rodden has worked for Maryruth'S, Landing, Neiman Marcus Group, Cox Communications, and Centurylink.
How can I contact Jim Rodden?
You can use AeroLeads to view verified contact signals for Jim Rodden at MaryRuth's, including work email, phone, and LinkedIn data when available.
What schools did Jim Rodden attend?
Jim Rodden holds Business Administration And Management, General from Eckerd College.
What skills is Jim Rodden known for?
Jim Rodden is listed with skills including Call Centers, Contact Centers, Vendor Management, Telecommunications, Management, Process Improvement, Leadership, and Project Planning.
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