I founded Bites Bakery focused on providing premium bake goods.

- Work directly with Sales representatives to provide seamless account support ot Sales process Best practices (CRM + Sales) Billing Insights & Reports- Serve as escalation contact for all day-to-day client communication, ensuring exceptional service and troubleshooting appropriately in a timely manner.- Produce best practices and learnings based on campaign performance, and provide clients with recommendations to drive renewal business.- Collaborate with the Marketing team for custom ideation and marketing solutions, providing specific overview of business needs.- Ensure customer satisfaction that leads to annual renewals and contract expansion.- Ensure we are billing customers accurately and timely - Responsible for 10% of QA weekly tickets - Tech support lead from 3-5 pm PT

Developed and implemented strategies that accomplished business goals through the designing and execution of the Earn Out Strategy (M&A) for Delivery Hero acquisition of Glovo App LATAM Operations.Championed the effective outline of business strategies that birth cutting-edge sales blueprints, business planning & product distribution of 17 big chain restaurants (ex. McDonald’s, Panda Express) and 10 local chain restaurants.Oversaw the analysis of the market competitors comparing different KPI’s of the industry to develop new initiatives. Review and develop strategies for cost optimization, sales increase, and implementation of new processes presented monthly to the partners (Big Chains).Demonstrated mastery in optimizing morale, performance, and organizational efficiency through recruiting qualified talents, motivating team, coordinating training and mentorship for the team and retaining efficient management members.Coordinated brand management by efficiently utilizing both internal and external resources to boost brand awareness and increase customers.Collaborated with the marketing team and other departments to boost sales by developing promotional materials; instrumental in executing daily operations, facilitating policy and procedural authoring, and reviewing.

Leveraged expertise in sales and business development to establish digital sales strategies for channels to sell Chubb’s products in a direct to customer (DTC) fashion.Steered the birthing and implementation of a structured sales process around the DTC strategy which fostered sales and improved customer retention rates.Evaluated the market though different quoting tools to understand the clients’ needs.