● Coordinated interviews, including scheduling, preparing interview materials, and providing timely communication to candidates and hiring managers in a fast paced environment.● Maintained relationships with hiring managers and recruiters to ensure alignment on job requirements, candidate profiles, and hiring goals.● Provided a positive candidate experience by greeting candidates on interview days, answering candidate questions, providing feedback, and coordinating follow-up communication.● Handled candidate pipelines in applicant tracking systems (ATS), ensuring accurate and up-to-date candidate information and status updates.● Conducted phone screens and interviews for roles on our team, ensuring candidates met job requirements and were a good fit for the company culture.● Created and maintained recruiting reports, metrics, and dashboards to track recruiting activity and provide insights to leadership.● Managed job postings and ensured accuracy and completeness of job descriptions and requirements.

● Established and maintained partnerships with recruiters, hiring managers and interviewers for internal and external candidates at Google as required to facilitate the interview process.- Selected to Tech Leadership and Critical roles team within 4 months - Pod buddy for new hires to answer questions during their ramp up period- Global Support Chat team responsible for urgent matters for candidates and interviewers ● Coordinated complex interview schedules for tech leadership roles working closely with recruiters, directors, administrative business partners for all critical roles ● Supported the interview process by organizing travel arrangements for candidates, reserving conference rooms, finding last minute replacements and reschedules● Initiated and maintained communication with candidates during the scheduling process and on interview day ensuring candidates have an excellent interview experience● Responsible for all candidate data management and integrity including collecting and uploading all interview/employment documents such as Applications, Resumes, NDA’s, etc

● Design, edit and create graphics for marketing and digital media purposes using Adobe Creative Cloud ● Provide videography and video editing services to a variety of clientele ranging from athletics, events, and web marketing

Client Engagement● Managed client scheduling requests through multiple inbound and outbound channels prioritized through urgency and business impact● Delivered exceptional client experience on a high volume of ‘real time’ requests through understanding of client scheduling needs and business alignment● Provide client satisfaction update trends to leadership to align business needs accordingly, leading to team schedule changes and regional reorgs to best support new marketsPartner Collaboration● Collaborated cross-functionally with internal stakeholders to schedule client requests, navigate fast-paced business updates, and onboard clients● Created an escalations process and client FAQ’s doc for broader Client Support team

●Maintained email and phone queue, providing a support time appropriate per inquiry following up with client as needed.●Pivoted between internal correspondence, Apple clients and escalations providing solutions at all levels while meeting appropriate deadlines.●Solved problems with little to no insight on the functionality-utilizing my interpersonal skills to gain better understanding.●Collaborated with co-workers across all verticals to ensure successful completion of inquiry

● Converted to full-time employee after 6 months

●Built book of business in commercial account segment with companies of up to 2000 employees through IT procurement, licensing, and full scope project management ●Partnered with internal and external solutions experts to ensure customer’s projects were appropriately scoped and implemented

●Provided consultative solutions for customers and businesses on appropriate Apple products or alternatives.●Worked in cross-functional teams and managed the order process to ensure a great customer experience.●Developed new business leads and served as an account manager for small to medium business customers.

● Scheduled appointments and met with prospective clients weekly● Identified the most cost-effective products to help my clients meet their financial objectives● Networked, provided educational seminars and cold called on businesses to develop new leads

● Created and managed online marketing tools and social media.● Contacted area investors and brokers to educate them on Company lending programs● Followed up with leads and sent out information related to new projects.