Javier Romero Email & Phone Number

Ireland

- Process data collected for Prometric exam programs; perform data-cleaning, formatting and data-checking operations; recode and/or restructure data files.- Implement data analysis and reporting processes under the guidance of psychometricians.- Prepare dashboards, graphs and figures for statistical and technical reports in Power BI or Tableau using established procedures.- Create, maintain, and adapt Python, SAS and R Codes for data extraction, cleaning, analysis and results… Show more - Process data collected for Prometric exam programs; perform data-cleaning, formatting and data-checking operations; recode and/or restructure data files.- Implement data analysis and reporting processes under the guidance of psychometricians.- Prepare dashboards, graphs and figures for statistical and technical reports in Power BI or Tableau using established procedures.- Create, maintain, and adapt Python, SAS and R Codes for data extraction, cleaning, analysis and results presentation.- Assist in documenting data processing procedures and technical reports.- Assist psychometricians in troubleshooting operational issues and improving processes/developing efficiencies.- Maintaining close client working relationships. Show less

Dundalk, Ireland

After the successful implementation of a new Knowledge Tool in all Contact Centers inside the organization and gaining my Lean Six Sigma - Green Belt Certification, I started to work for the Project Management & Planning - Test Development Solutions Department. My function covers but is not limited to the following: - Coordination of Projects across multi-regional teams (US, Europe, India, ME)- Work with functional managers across different global teams to approve schedules based… Show more After the successful implementation of a new Knowledge Tool in all Contact Centers inside the organization and gaining my Lean Six Sigma - Green Belt Certification, I started to work for the Project Management & Planning - Test Development Solutions Department. My function covers but is not limited to the following: - Coordination of Projects across multi-regional teams (US, Europe, India, ME)- Work with functional managers across different global teams to approve schedules based on available resources - Coordination of translation services with different external Vendors. - Development of schedules for new and revised exam projects- Manage assigned projects through each phase of the project life-cycle ensuring that projects are kept on-track- Communicating status of exam project to multiple stakeholder groups in different global time zones- Lead the migration of the Project Planning Team to Salesforce and Inspire Planner. - Customisation and design of Salesforce Objects with Object Manager for different Apps.- Training to the Project Analysts team in Salesforce, including Task Management, Queues, Reporting and Dashboards Show less

Dundalk, Ireland

During my time as CSR, I was the SME and Trainer for Registering & Scheduling (R&S). My function covered but was not limited to the following:- Ensure EMEA candidates have a pleasant testing experience assisting them in the registration and scheduling process.- Deal with challenges in a professional and proactive way to safeguard and maintain the high standards set by the company and the clients.- Oversee and train agents in the standards and procedures of the R&S, offering… Show more During my time as CSR, I was the SME and Trainer for Registering & Scheduling (R&S). My function covered but was not limited to the following:- Ensure EMEA candidates have a pleasant testing experience assisting them in the registration and scheduling process.- Deal with challenges in a professional and proactive way to safeguard and maintain the high standards set by the company and the clients.- Oversee and train agents in the standards and procedures of the R&S, offering insights on the history, systems and metrics of the client.- Deal with escalations both regarding system issues and dissatisfied customers.- Train the R&S Team.- Maintain active contact with the client to troubleshoot any arising issues.- Compile reports on a daily/weekly basis to update on the status of the training and of the functionality of the systems.- Resolve issues proactively to maintain the required Service Level Agreements of the client.- Follow-up with Quality Assurance and workshops to ensure high standards of quality.- From August 2015 until December 2016 I participated in a Global Company Project to improve and unify the Knowledge Base Tools into only one that will be implemented in every Prometric Contact Centre around the world. In phase I as a regular member and in Phase II as a co-chair. Show less

Dundalk, Ireland

Vesta is a pioneer and innovator in enabling secure electronic payments across multiple industries for consumers around the world.In Ireland office we support different Irish and European Clients such as Vodafone, O2 currently merged with Three, Meteor and E-Mobile and Yoigo as Spanish market. My main functions were but not limited to: - Answer incoming phone calls indistinctly Spanish / English, process customer orders and resolve customer queries.- Good knowledge of company… Show more Vesta is a pioneer and innovator in enabling secure electronic payments across multiple industries for consumers around the world.In Ireland office we support different Irish and European Clients such as Vodafone, O2 currently merged with Three, Meteor and E-Mobile and Yoigo as Spanish market. My main functions were but not limited to: - Answer incoming phone calls indistinctly Spanish / English, process customer orders and resolve customer queries.- Good knowledge of company products, services and procedures. - Ability to explain company services and products to customers- Provide polite and professional service to customers- Ensure all calls are answered in a timely and efficient manner. - Responsible for meeting performance standards and maintaining monthly goals set by the company. Show less

Madrid Y Alrededores, España

Oncisa Inmobiliaria is part of Grupo ONCE in Spain. www.once.es Responsible for selling a residential development in Northern Madrid. Also in charge of new marketing campaigns, budget control and market studies.

Madrid Y Alrededores, España

During my time in CBRE I worked in different positions, first as Junior Consultant for Residential Market, after two years promoted to Senior Consultant and my last stage was as Consultant for Financial Institutions as the Real Estate market evolved into a different cycle. Main functions and responsibilities. - Responsible for selling a wide range of residential developments from different and important nationwide property developers such as Vallehermoso, Metrovacesa, Oncisa… Show more During my time in CBRE I worked in different positions, first as Junior Consultant for Residential Market, after two years promoted to Senior Consultant and my last stage was as Consultant for Financial Institutions as the Real Estate market evolved into a different cycle. Main functions and responsibilities. - Responsible for selling a wide range of residential developments from different and important nationwide property developers such as Vallehermoso, Metrovacesa, Oncisa Inmobiliaria and Sando Inmobiliaria.- Maintaining and updating the website in Spain: www.cbreresidential.com- I collaborated with CBRE Casablanca office in the launch of the development "Anfaplace" designed by Foster & Partners. - Responsible for the training of the Residential Sales Teams in Morocco and Poland. - It was also among my duties attracting new business by winning new real estate developments to be marketed by our company. During this stage I was in charge of looking for new property developers, such as Murcia Puchades, Ballester, Camporroso, Cabagua, Edival, Mahersol Group, etc., to collaborate with in marketing of their own products.- Create and maintain a network of Real Estate Agencies to collaborate with and sell properties in places where we did not have offices or staff. - In charge of maintenance and monitoring of foreclosed assets from different banks such as Barclays Bank and Caixa Geral as a Key Account Manager and Lloyds International Bank as a foreclosed asset advisor. Show less

Alacant Y Alrededores, España

My time in Hotelbeds was mainly as Client Representative of British tourist on the Costa Blanca. The job was to make their stay in Spain as pleasant as possible - airport collection, hotel transfer, touristic information about places to visit, shows and festivals, etc.I was also in charge of advising travelers on any unforeseen event arising during their stay - document loss, thefts, hospitalization, illness, etc. - as well as of managing of any administrative procedure relating to the… Show more My time in Hotelbeds was mainly as Client Representative of British tourist on the Costa Blanca. The job was to make their stay in Spain as pleasant as possible - airport collection, hotel transfer, touristic information about places to visit, shows and festivals, etc.I was also in charge of advising travelers on any unforeseen event arising during their stay - document loss, thefts, hospitalization, illness, etc. - as well as of managing of any administrative procedure relating to the above mentioned events - document renewal, formal complaint, medical insurance, etc. Show less

Brighton, Reino Unido

During my career at Boots The Chemists I was mainly working in the customer service department. Responsible for promoting the loyalty card, specific offers in the store and working on tills.

Higher Diploma In Science In Data Analytics, 2.1 - Level 8 Nfq

This Higher Diploma in Science in Data Analytics (NFQ - L8), consist of the following modules: Data Visualization, Business Intelligence.

Diploma In Big Data For Business, Distinction - Level 7 Nfq

This Diploma in Big Data for Business (NFQ - L7), consist of the following modules: Databases, Data Visualization (Power Bi and Tableau).

Lean Six Sigma - Green Belt, Project Management

Master In Management & Marketing

Management

Network Security Technician, Java, Openssl

Specialist Technician Degree, Management Information Systems, General

Administrative Assistant, Business Administration And Management, General