Facilitated comprehensive data support for the analysis, reporting, modeling, and profiling needs of the data team.Oversaw the management of the Salesforce Marketing Cloud platform, ensuring seamless operations and optimal performance.Developed and executed SQL statements proficiently, extracting valuable insights from MySQL databases, SFMC tables and data extensions and transforming raw data into insightful presentations.Functioned as the go-to subject-matter expert on data sources, data definitions, and processes, ensuring accurate capture, access, and extraction of critical data.Spearheaded efforts to automate data processes and reporting, streamlining workflows and enhancing overall operational efficiency.Implemented robust quality control measures, guaranteeing the accuracy and reliability of data and reports.Delivered actionable strategic recommendations for continuous improvement in marketing activities for both clients and their customers.Provided expertise in data analytics, offering strategic recommendations to enhance decision-making processes.Contributed to social media planning and buying initiatives, leveraging data-driven insights to optimize engagement and campaign performance.

Crafted compelling paid client ads for Facebook, Instagram, and X(Twitter) platforms, resulting in an average of 800 subscriptions—a significant enhancement over previous campaigns.Monitored, analyzed, and reported on monthly marketing campaign performance, contributing valuable insights to optimize current and future plans across Social Media and Programmatic Ads.Produced and presented reports utilizing Excel and Google Data Studio, ensuring a clear and concise representation of campaign metrics and key performance indicators.Successfully reduced Cost-Per-Acquisition from over $100 to under $80 on average, demonstrating a strategic approach to cost efficiency and campaign optimization.Introduced innovative strategies to elevate click-through rates and enhance conversion rates, contributing to the overall success of marketing initiatives.

Effectively generated 392 leads while judiciously spending $7,000 from a monthly budget of $10,000.Spearheaded the creation, management, and optimization of lead generation campaigns on Facebook, specifically tailored for an online coaching business.Demonstrated flexibility by working across night, weekend, and holiday shifts to ensure continuous campaign management and optimal results.

Provided accurate and prompt responses to client issues, catering to over 300 trading telephone system and VoIP users.Enhanced trader and client productivity by maintaining the seamless operation of the trading system, which includes servers, switches, routers, and desk phones, achieving a consistent 100% daily functionality.Delivered high-quality service through on-site and off-site support, strategically prioritizing support requests identified in the incident ticket management system. This approach significantly improved the overall client experience, leading to the renewal of service contracts for four consecutive years.Ensured a resolution rate of 100% for logged issues or timely escalation when required.Coordinated effectively with external technology vendors and providers to facilitate the smooth daily operations of the bank.

Successfully deployed a minimum of 5 network routers and 10 switches dedicated to supporting British Telecom VoIP systems.Coordinated the configuration of systems based on business specifications, encompassing tasks such as setting up 1000 turrets or phones, configuring Windows servers, establishing LAN setups, and installing desk phones with assigned IP addresses.

Facilitated the configuration of programs for a home automation system utilizing the Control4 system.Designed and recommended an optimal LAN setup to serve as the backbone for the Control4 system setup.Orchestrated technical support for the installation and integration of Audio and Video appliances, light switches and dimmers, motorized blinds, and air conditioners.

Successfully deployed assigned projects for more than 10 clients at Saudi Media Systems, ensuring client satisfaction and project success.Installed, configured, and troubleshooted network routers and switches to maintain optimal functionality.Configured routing and VLAN switching using Cisco and HP core and access switches, contributing to a robust and efficient network infrastructure.Cultivated strong working relationships with other vendors to meet demanding project deadlines and fulfill specific project requirements.