Joshua Rosen Email & Phone Number

Orlando, Florida, United States

Orlando, Florida, United States

Orlando, Florida Area

• Responsible for leading the Field Service and Asset Management teams
• Responsible for hardware/software procurement, deployment and support for all Universal Creative technology assets
• Responsible for the research, procurement and deployment of emerging technologies within the organization
• Maintain hardware/software standards and adjust as needed depending on the future path of the business
• Responsible for technology vendor relationships
• Mentor and support the growth of all Universal Creative Technology team members

Orlando, Florida

• Managed the day-to-day activities of the IT Field Analysts and User Support Administrators
• Collaborated with the Asset Management team to maintain physical inventory
• Responsible for the hardware and software standards used by Universal Creative
• Responsible for tier 3 trouble tickets from the Field Analysts and User Support Administrators
• Maintained relationships with various other technology departments within NBC
• Responsible for the support and training of the Field Analysts and User Support Administrators

Orlando, Florida

• Provided tier 2-3 support for issues escalating from the Field Services team
• Maintained a network software license manager.
• Vetted new software requests and worked with business partners (Legal and IT Security) for approval.
• Worked with vendors to maintain hardware standards to ensure the specifications meet the needs of the teams.
• Managed and configured all company cell phones
• Responsible for executive support

• Responsible for managing IT infrastructure
• Responsible for managing 27 Servers, 480 PCs, 80 POS terminals and 100 + Printers
• Responsible for IT checklist (PCI Compliance)
• Implement and make changes to the Desktop Authority management program
• Clean up cabling infrastructure
• Responsible for the cleanup of IT Office and Data Center

Arlington, VA

• Responsible for managing IT infrastructure for both the Westin Arlington Gateway and Sheraton Premiere Tysons Corner
• Responsible for Telecom infrastructure
• Responsible for managing 13 Servers, 100 + PCs, 12 POS terminals and 45 Printers
• Responsible for IT checklist (PCI Compliance)
• Implement and make changes to the Desktop Authority management program
• Implement and maintain MeetingMatrix 2010 on server and clients

Tallahassee, Florida Area

• Managed students in 5 different technology positions and locations
• Managed server installs and maintenance
• Managed desktop support

- Chaperoned 18 campers over an eight week period- Facilitated a field trip of 90 campers and 14 staff members