Joshua Rosen Email & Phone Number

Orlando, Florida, United States

Orlando, Florida, United States

Orlando, Florida Area

• Responsible for leading the Field Service and Asset Management teams• Responsible for hardware/software procurement, deployment and support for all Universal Creative technology assets• Responsible for the research, procurement and deployment of emerging technologies within the organization• Maintain hardware/software standards and adjust as needed depending on the future path of the business• Responsible for technology vendor relationships• Mentor and support the growth of all Universal Creative Technology team members• Create and maintain policies and procedures in accordance with company standards

Orlando, Florida

• Managed the day-to-day activities of the IT Field Analysts and User Support Administrators• Collaborated with the Asset Management team to maintain physical inventory• Responsible for the hardware and software standards used by Universal Creative• Responsible for tier 3 trouble tickets from the Field Analysts and User Support Administrators• Maintained relationships with various other technology departments within NBC• Responsible for the support and training of the Field Analysts and User Support Administrators

Orlando, Florida

• Provided tier 2-3 support for issues escalating from the Field Services team• Maintained a network software license manager.• Vetted new software requests and worked with business partners (Legal and IT Security) for approval.• Worked with vendors to maintain hardware standards to ensure the specifications meet the needs of the teams.• Managed and configured all company cell phones• Responsible for executive support

• Responsible for managing IT infrastructure• Responsible for managing 27 Servers, 480 PCs, 80 POS terminals and 100 + Printers• Responsible for IT checklist (PCI Compliance)• Implement and make changes to the Desktop Authority management program• Clean up cabling infrastructure• Responsible for the cleanup of IT Office and Data Center• Responsible for a team of four full time analyst and four on-call technicians

Arlington, Va

• Responsible for managing IT infrastructure for both the Westin Arlington Gateway and Sheraton Premiere Tysons Corner• Responsible for Telecom infrastructure• Responsible for managing 13 Servers, 100 + PCs, 12 POS terminals and 45 Printers• Responsible for IT checklist (PCI Compliance)• Implement and make changes to the Desktop Authority management program• Implement and maintain MeetingMatrix 2010 on server and clients• Clean up cabling infrastructure• Lead the implementation of the REX housekeeping project• Deploy 25 iOS devices• Install and configure REX interface PC • Test and manage a push-to-talk iOS solution for the North American Division• Reduced bills from 3rd party vendors such as T-Mobile and Verizon• Manage and sell internet service to conference guest• Responsible for the cleanup of IT Office and Data Center• Assist in the testing process for a mobile carrier change• Assist in the process of finding a suitable replacement for current network management company• Fix and maintain Starwood News Network PC and TV

Tallahassee, Florida Area

• Managed students in 5 different technology positions and locations• Managed server installs and maintenance• Managed desktop support

- Chaperoned 18 campers over an eight week period- Facilitated a field trip of 90 campers and 14 staff members