Chief Business Officer
Custom Register Solutions
Orem, Ut
Worked with a small team to create a new Restaurant Management Software. Created complimentary components that allowed restaurant owners to access data remotely in a secure environment that allowed for maximum visibility of restaurant operations. Systems focused on fastest possible ROI by identifying "cost-side" challenges that were actionable. Managed sales and customer acquisition including online demos both guided and standalone, contract negotiations with new clients and directly managed three years of at least 100% increases in restaurants with a peak of 250% year over year growth. Managed on-site installation services including developing processes for installation and implementation of product. Optimized processes to decrease overall time of installation and increase success of deployment.Participated in teams to identify product direction, identify, classify and fix bugs in the software and improve efficiency from both a software perspective and operationally. Worked closely with key clients to identify product direction and client needs as well as efficiency increasing features.Managed the Technical Services group primarily responsible for client issue escalation, internal IT support and processes, and infrastructure support including thousands of remote servers, and a rack of servers and networking equipment at remote data center. Responsible for monitoring and maintaining connections between servers in the field and data center.Oversaw Software QA team including source control, release management, deployment to test environments and feedback management. QA Team is also responsible for identifying and validating software bugs and following them through the development process and testing them before they are allowed into software releases. Participated in company growth from it's start of 3 founders to a peak total of over 50 FTEs.Managed various teams using SCRUM methodology allowing us to move quickly and efficiently through processes.