Jonathan Le Roux Email & Phone Number

Lisbon, Portugal

Lisbon, Portugal

Offered support for configuration and verification of builds of workstations, server and storage.

Lisbon, Portugal

Administrator for the management of warranty cases and the evaluation thereof.

Lisbon, Portugal

Lisbon Area, Portugal

Windhoek

Supporting the business client portfolio, I am accountable for benchmarking performance and guaranteeing SLA compliance to support the growth and retention of clients. Partnering with client users and stakeholders, I am responsible for client-facing operations maintaining the performance, security and availability of platforms, servers and networks. • Providing 1st line technical and infrastructure support logging calls. • Escalating technical and service requests to teams for solutions. • Supporting 2nd line technical support developing solutions for remote deployment. • Maintaining the configuration management system for all user accounts. • Supporting infrastructure projects owning customer-sided delivery. • Consistently achieving SLA to capture, retain and grow client confidence. • Recommending improvements to technical request and issue systems.

Windhoek

Providing 1st to 3rd line support to IT infrastructure solutions, systems, networks and peripherals, I lead user-facing operations, IT projects and infrastructure upgrades building scalable, sustainable and reliable systems. Utilising performance metrics and data to recommend change, I secured management buy-in to improvements leading design, development and implementation.• Maintained all systems, networks, peripherals and infrastructure to SLA targets. • Served within 1st to 3rd line management of system requests and issue tickets. • Managed IT projects from design to cost-efficiency and performance. • Accountable for business-wide compliance with IT policies and security procedures. • Optimised functionality and reliability of infrastructure upgrading where needed. • A key influence in the definition of IT short and long-term strategy and policy. • Managed service budgets, infrastructure purchasing and software selection. • Maintained back-ups, health-checks and diagnostic solutions of all infrastructures. • Owned IT agency and service provider performance to contractual SLA.• Maintained all licensing, training provision and valid DRP. • Project managed all software, upgrade, patch and redundancy operations.• Managed user accounts, profiles, password policies and compliance.

Windhoek

• Delivered the CompTIA A+ qualification to over 250 students. • Managed the development of student talent to international IT standards.• Tailored training and learning to individual and class learning needs. • Demonstrated the ability to lead groups through projects effectively.

Windhoek

• Consulted on a range of infrastructure projects delivering to client IT needs. • Led project costing, application integration, migration and project execution. • Managed the Time & Attendance package from demo to training and maintenance securing client and user satisfaction from solution implementation. • Supported business development adding 20 clients to the portfolio in 3 years. • Led server migrations, network installations and infrastructure projects. • Managed the installation of Sage, ERP solutions, POS & management systems.

Diploma In Pc Engineering, Information Technology

National Diploma's in: CompTIA A+ CompTIA N+ Windows 7 Windows Server 2008 Active Directory Windows Server 2008 Network Infrastructure.

Engineering

Started off with Mechatronic Engineering, but realised soon after a year that it wasn't a field that I could see myself in, but anyways.

Education record