Jackie Higgins Email & Phone Number

Sterling, Il, Us

Sterling, Illinois, United States

Custom woodworking (i.e. dining room sets, coffee tables, desks, garden beds, chandeliers, and frames). Vintage furniture restoration and reupholstering.

Nashville, Tennessee, United States

Nashville, Tennessee, United States

Nashville, Tennessee, United States

Nashville, Tennessee, United States

Milwaukee, Wisconsin, United States

Multi-Site Property Manager• Managed three properties with two offices, 310 apartment homes and 99 condo units, while overseeing $2.5M in common area renovations, cap ex projects and value adds. Began 1.5 months after ownership transitioned to IRRES from Mandel.• Reached 95% trending occupancy at all properties in January ’17 and remained at or above 95% each month after.• Attained quarterly performance goals beginning 4th quarter ’16 and each quarter thereafter.• Achieved 60%+ monthly average retention rates.

Milwaukee, Wisconsin, United States

• Worked with the owners on the design and development of a 250k square foot historical redevelopment, Eleven25 at Pabst, as part of the Brewery neighborhood revitalization. Converted into a mixed-usestudent housing asset with 400+ beds.• Managed the lease-up with a unique marketing strategy of targeting 5 colleges/universities & secured 5 commercial tenants for the restaurants.• Worked with local businesses and secured discount arrangements for our residents.• Third-party management agreement signed with the assumption of two master leases acquired by ownership and accounting for 30% of occupancy. Agreement terminated by Scion after both deals fell through, with the owners’ negotiating to bring me in-house & assist with the new management company selection.

Greater Milwaukee Area

• Oversaw management of a 179-bed student-housing asset,The Park at 1824, following completion of a 3-year master lease with position contracted to end upon lease-up• Kicked off leasing season 4 months ahead of the market & achieved 100% summer occupancy for the first time since ‘09, surpassing the budgeted 85% occupancy, with bed rates increased $100/month. Challenged with the reputation of being a freshman MIAD dorm and a full lease- up with the highest rates in the market, achieved 100% occupancy. Surpassed the budgeted goal of 96% with only 10% academic term leases, ensuring significantly decreased turn expenses. Implemented rent increases & rentable item fees which increased the property value $250k.

Milwaukee, Wi

• Successfully managed a $40M luxury student-housing complex renting by the bed with 612 beds/231 units & 2 commercial tenants and left following significant upper management changes. • A/P, A/R, collections, monthly & annual closings, audits, implemented & successfully executed budgets, maintained contractor/vendor relationships, managed unit turns, cost control,managed capital projects and devised cost-effective marketing & advertising strategies.• Devised collections strategies tailored to students. Achieved outstanding delinquency rates; averaged .8% with a best of .004%.• Recruited, trained & mentored a team of 15; increased employee retention rates, decreased expenses & improved resident satisfaction.• Tweaked policies & procedures to improve customer service then achieved record renewal rates of 40% (2 year on-campus requirement).• Streamlined approval guidelines; significantly decreased outstanding receivables due with no negative impact on leasing goals.

Fort Lauderdale, Fl & New Haven, Ct

• Executive Assistant to the owners, gatekeeper & confidante; ensured personal & professional lives were organized & efficient.• Managed all calendars, arranged cost-effective travel, prepared correspondence, designed presentations, planned events, handled market research, created a website to advertise the rental units, & acted as a liaison between investors, employees, vendors & tenants.• Managed the residential portfolio including 287 multifamily homes & 3 luxury beachfront properties, initiating the acquisition of 17 profitable multifamily dwellings, utilizing strategic relationshipswith agents, investors & local agencies.• Managed 13 leasing agents, increased occupancy, reduced make-ready costs, implemented new marketing tactics, created resident-retention strategies, partnered with local businesses togenerate traffic, and created a training manual for all in-house & housing-authority procedures.• Attained 96% of 2008 occupancy & net income goals set 50% higher than the year prior.• Implemented an independent structure for the leasing agents and focused solely on finance and property acquisitions until the owners closed the doors in 2009 due to tax matters.

South Beach, Fl

Assisted the General Manager in all aspects of managing a residential & commercial portfolio including 3 hotels and 135 apartments/condos.• Hired as Executive Assistant to the GM and owner; position quickly expanded to include Property Manager for the residential portfolio.• Managed the residential team, maintained vendor relationships, processed A/P & A/R, bookkeeping, increased resident retention, introduced costcontrol procedures, recruited & trained staffwhile assisting the GM.• Co-managed the Colony & Kent Hotel staff, spearheaded the acquisition of multiple residential acquisitions, created monthly executive financial reports, and created/implemented structured policies & procedures for all staff, aimed at increasing customer service satisfaction/retention. • Assisted in the start-up of a restaurant & transitioned a residential asset into a boutique hotel: Suites on South Beach & the Colony Café. Coordinated marketing/advertising, décor/design,recruited/managed/trained staff, and handled website design.• Following relocation, remained available for 3 months to ensure a smooth transition for my successor.

Sheboygan, Wi

Managed a 287-unit apartment complex with a staff of 10 - 15 (seasonal), devised & executed budgets, handled A/R & A/P, generated solutions for resident concerns, planned community events and increased resident retention resulting in increased profits.• Recruited, trained & mentored staff. Increased occupancy 18%; closed ‘04 at 100% which was 8% percent over budgeted occupancy therefore income expectations were significantly surpassed.• Maintained a 90%+ occupancy level in ‘05 then relocated to Florida, an intention made clear upon hire.

Milwaukee, Wi

• Managed A/R, A/P, cost control, payroll, bank reconciliations, collections and devised and implemented cost-effective marketing strategies.• Transitioned the books from manual to computer-based accounting & collected $20K in outstanding receivables.• Consistently increased annual profits; closed ‘03 with a 300% higher profit than in ‘00.

Education record

Education record