- Developed and implemented communications and public relations strategies- Designed and maintained the website- Built and maintained the membership system- Organized events with attendance in the hundreds- Wrote mass emails and coordinated targeted email campaigns- Produced high-quality video and audio content- Managed the organization's social media presence.

As the owner/operator of IndieDigi (formerly AZ Web Pro), I provide a variety of digital marketing & communications services, including but not limited to:- Web Design- Managed Web Hosting- Content Creation- Search Engine Optimization (SEO)- Email Marketing- Social Media Advertising

- Grew and retained a multi-million dollar GPV book of business- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.- Identified key entry points to enhance market penetration and maximize returns.- Listened attentively to client feedback to create stronger relations and shape business.- Educated clients on new products or services to increase customer engagement with brand.

- Provided multi-channel technical support for Square Online and the Weebly website builder and web hosting service- Delivered value through customer conversion, retention, and cross-selling.Identified, documented and took ownership of customers' issues and saw problems through to resolution.- Engaged with customers over phone, asked questions and offered business solutions.- Responded proactively and positively to rapid change.- As a unique additional responsibility, provided Tier II technical support to Enterprise customers using the Weebly Cloud platform for resellers.

- Monitored metrics and developed actionable insights to improve efficiency and performance.- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.- Facilitated penetration of key accounts via strategic planning initiatives.- Adhered to KPIs including customer growth and retention- Managed customer onboarding and implementation- Conducted training webinars for a rapidly growing customer base.

- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.- Provided primary individual training for internal and external customers.- Recorded account information to open new customer accounts.- Offered advice and assistance to customers, paying attention to special needs or wants.

- Managed team of employees, overseeing hiring, training and professional growth of employees.- Conducted a public opinion survey in Maricopa County, Arizona- Connected with community members to draw an accurate picture of public opinion concerning a number of public policy issues.- Exceeded goals through effective task prioritization and great work ethic.

- Educated customers on use of banking website and mobile apps.- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.- Processed customer transactions promptly, minimizing wait times.- Stocked supplies for customers and personal teller station.- Identified sales opportunities and referred customers to branch partners in financial services.Maintained friendly and professional customer interactions.

As a Marketing Assistant at Faithlife, I created and edited product pages using primarily HTML and CSS, developed targeted email campaigns, wrote copy including biographies, product descriptions, and key features, and publicized limited-time product specials.

As a Customer Support Representative at Faithlife, I provided billing and account support to customers, answered questions about products, and worked with the Technical Support, Accounting, and Sales departments to ensure speedy problem resolution.