Jacob Pritchett Email & Phone Number

Philadelphia, Pa, Us

Phoenix, Arizona, Us

- Developed and implemented communications and public relations strategies- Designed and maintained the website- Built and maintained the membership system- Organized events with attendance in the hundreds- Wrote mass emails and coordinated targeted email campaigns- Produced high-quality video and audio content- Managed the organization's social media presence.

As the owner/operator of IndieDigi (formerly AZ Web Pro), I provide a variety of digital marketing & communications services, including but not limited to:- Web Design- Managed Web Hosting- Content Creation- Search Engine Optimization (SEO)- Email Marketing- Social Media Advertising

San Francisco, Ca, Us

- Grew and retained a multi-million dollar GPV book of business- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.- Identified key entry points to enhance market penetration and maximize returns.- Listened attentively to client feedback to create stronger relations and shape business.- Educated clients on new products or services to increase customer engagement with brand.

San Francisco, Ca, Us

- Provided multi-channel technical support for Square Online and the Weebly website builder and web hosting service- Delivered value through customer conversion, retention, and cross-selling.Identified, documented and took ownership of customers' issues and saw problems through to resolution.- Engaged with customers over phone, asked questions and offered business solutions.- Responded proactively and positively to rapid change.- As a unique additional responsibility, provided Tier II technical support to Enterprise customers using the Weebly Cloud platform for resellers.

Bellingham, Wa, Us

- Monitored metrics and developed actionable insights to improve efficiency and performance.- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.- Facilitated penetration of key accounts via strategic planning initiatives.- Adhered to KPIs including customer growth and retention- Managed customer onboarding and implementation- Conducted training webinars for a rapidly growing customer base.

Bellingham, Wa, Us

- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.- Provided primary individual training for internal and external customers.- Recorded account information to open new customer accounts.- Offered advice and assistance to customers, paying attention to special needs or wants.

- Managed team of employees, overseeing hiring, training and professional growth of employees.- Conducted a public opinion survey in Maricopa County, Arizona- Connected with community members to draw an accurate picture of public opinion concerning a number of public policy issues.- Exceeded goals through effective task prioritization and great work ethic.

San Francisco, California, Us

- Educated customers on use of banking website and mobile apps.- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.- Processed customer transactions promptly, minimizing wait times.- Stocked supplies for customers and personal teller station.- Identified sales opportunities and referred customers to branch partners in financial services.Maintained friendly and professional customer interactions.

Bellingham, Wa, Us

As a Marketing Assistant at Faithlife, I created and edited product pages using primarily HTML and CSS, developed targeted email campaigns, wrote copy including biographies, product descriptions, and key features, and publicized limited-time product specials.

Bellingham, Wa, Us

As a Customer Support Representative at Faithlife, I provided billing and account support to customers, answered questions about products, and worked with the Technical Support, Accounting, and Sales departments to ensure speedy problem resolution.

High School Diploma, College Prep Diploma

Bachelor Of Science - Bs, Business Administration, Management

Education record