I am part of an amazing volunteer staff team that facilitates Siouxpercon, Sioux Falls' own comic book convention that gives back to charity. I help schedule all the panels and connect with my teammates on staff to make sure things run like clockwork.

Tom and I started A Comic Book Look way back in 2011 based on how we always disagreed on what a good comic book was. Show highlights include: * Interviewing numerous guests on the show both local and abroad* Connecting with viewers* Getting sponsored by Rainbow Comics, our local comic book store* Networking with other comic book shows

* Assisted customers with product inquiries in the store, by phone, and facebook messenger* Facilitated weekly stream, the Rainbow Comics LIVE show, highlighting new products* Worked the Rainbow Comics booth at conventions

* Assisted clients with questions and concerns regarding the DocuTAP product via phone and email communication.* Interfaced with multiple departments to address client concerns.* Forwarded product suggestions for review for possible application enhancement.* Managed client database with contact information, clinic details, and caller specifics.

Sourcing Specialist - August 2018 - October 2020* Built relationships both within the organization as well as externally with colleges and other vendors* Engaged prospective candidates at career fairs, classroom visits, and a variety of other recruiting events.* Provided assistance through timely phone and email follow up for applicants and those interested in opportunities with Sanford.* Networked within Sanford to plan and execute events focused on clinical recruiting.* Assisted with online job and print advertisement for target opportunities.Employee Service Center Representative - September 2017 - July 2018* Assisted inbound callers with inquiries as current and former employees, as well as prospects and applicants interested with Sanford in a timely and professional manner.* Interfaced with multiple teams throughout Sanford Human Resources in all markets to facilitate request resolution.* Helped launch the Employee Service Center, complete with self serve option for employees to submit tickets through the new Employee Portal

Client Solutions Supervisor - October 2016 - August 2017* Maintained high Q/A standards through call monitors and ticket coaching* Facilitated open door policy with team, promoted meaningful culture* Ensured proper staffing for team including meetings, weekends, and holidays* Networked throughout organization to ensure current and effective documentationClient Manager Team Lead - May 2015 - October 2016* Created and implemented the QA Program for client contact/internal communication* On-boarded new hires on the Client Manager team* Identified documentation needs and training opportunities and implementedVendor Relations Representative - May 2015* Traveled abroad to coach billing team members regarding best practices in claims processing and also phone communications* Worked closely with management at both sites to ensure needs were identified and addressed* Implemented means for better communication* Forwarded software concerns/suggestions for enhancements to management* Led group two day training course as well as individual side by sides with each representative.* Communicated trends identified by auditors to management.Client Manager - Dec 2014 - May 2015* see belowAR Specialist - January 2014 - December 2014* Assisted RCM Billing with processing collections and claims.* Mentored billing staff with best practices and procedures for timely claim processing.* Created and continuously maintained SOP for each client account worked* Partnered with client account representatives while interfacing with insurance company reps for timely processingClient Manager - May 2013 - December 2013* Assisted clients with questions and concerns regarding the DocuTAP product via phone and email communication.* Interfaced with multiple departments to address client concerns.* Forwarded product suggestions for review for possible application enhancement.* Managed client database with contact information, clinic details, and caller specifics.