John Satterfield Email & Phone Number

Austin, Texas, United States

Austin, Texas, United States

Emerging Solutions Coe

Center For Functional Medicine

• Identify operational improvement opportunities and create efficient workplace• Scheduling, coordination, preparation and communication of meetings• Attend department and leadership meetings and record key outcomes• Assist Director and Administrator with projects and daily tasks• Lead and coordinate the shared medical appointment department initiative• Lead and coordinate multiple projects and policy initiatives• Update, monitor, and manage databases• Analyze project improvement and progress and reporting discrepancies and variances• Provide administrative support for Functional Medicine physicians and advanced practitioners• Process reimbursement requests for all department staff through the Concur System• Coordinate credentialing materials and assist with on-boarding of new Functional Medicine staff• Process all absence requests for staff through the Absence Request Management system• Administer calendar and schedule management• Compose and prepare a variety of correspondence (e.g., reports, forms, presentation materials, messages, etc.) as required• Coordinate schedules for resident rotations and observers

Center For Functional Medicine

• Responsible for scheduling appointments, verifying insurance data and coverage and coordinating clinic wide resources to meet needs and promote the facilitation of those needs on a first call resolution basis. • Ensure the provision of outstanding service to patients, internal and external physicians, fellow caregivers and internal business units within a timely manner.• Provide administrative support for Functional Medicine physicians and advanced practitioners.• Managing and prioritizing multiple assignments simultaneously and effectively such as, acting as a liaison between internal and external customers by greeting customers, answer and triage phone calls. • Process reimbursement requests for all department staff through the Concur System.• Process all absence requests for staff through the Absence Request Management system• Administer calendar and schedule management.• Compose and prepare a variety of correspondence (e.g., reports, forms, presentation materials, messages, etc.) as required.• Provides coverage of other areas such as front end, point of service and registration.• Coordinate schedules for resident rotations and observers• Completed special projects as assigned by Supervisor and Administrator

Center For Functional Medicine

• Enters and maintains computer data including master patient data and insurance and billing information.• Performs call center scheduling for arrival and departure desk activities.• Recruits, initiates protocol and trains patients on MyChart system.• Performs screening and scheduling of interpreter services. Initiates privacy practices and consent.• Performs point of service activities such as visit preparation, co-pay collection, patient tracking and record tracking.

Akron, Ohio

Marketing:• Develop and execute an annual strategic marketing plan that will expand the organization’s brand awareness, growth and service.• Work collaboratively to create and implement marketing campaigns to achieve the objectives of the strategic plan and remain within budget.• Collaborate with senior management, internal departments, and third-party vendors.• Create layouts, designs, and directs the production of advertising, marketing collateral, and other published materials in print and online.• Coordinate and create statement messages and inserts, branch collateral, website, social media accounts, online and mobile banking, and email and direct mail, including overall design, maintenance, and execution.• Coordinate preparation of credit union communications, including newsletters, brochures, promotional materials, annual report to ensure consistency and accuracy with established guidelines.• Ensure marketing materials comply with regulatory requirements.IT Specialist:• Managed office server and provided maintenance to user groups and policies.• Performed regular system backups according to NCUA standards.• Coordinated successful core systems conversion.• Ensured computer systems were upgraded regularly and according to NCUA regulations• Participated in planning meetings to select and utilize appropriate technologies to meet the evolving needs of the Credit Union and its members.• Provided reporting and analytical data for senior leadership and Board of Directors for monthly and annual strategy meetings.

Akron, Oh

Account Specialist:• Supervised and coached teller-line to ensure policies and procedures were met to minimize fraud and enhance the member experience• Worked with clients to identify their financial goals and to find ways of reaching those goals• Performed daily and monthly audits on all cash vaults and ATMs• Resolve problems or discrepancies concerning members’ accounts• Secured confidential information and records using the highest of standards• Maintained positive professional relationships with customers and coworkers• Trained and developed incoming employeesLending: • Meet with loan applicants to identify their needs and collect information for loan applications.• Analyze active loan files on a regular basis and recommend solutions to speed up the loan process.• Complete loan contracts and teach clients on policies and regulations.• Interview applicants to define financial eligibility and establish debt payment plans.• Monitor and update account records.• Submit loan applications in a timely manner.• Prepare detailed loan proposals.• Reject loan applications and explain deficiencies to applicants.• Respond to applicants questions and resolve any loan-related issues.• Operate in compliance with laws and regulations.

Tallmadge, Ohio

Worked as a cashier, dry and refrigeration stock as well as handle the service desk and answer phone calls. Opened business program accounts for new non-profit members. Maintained a fresh and professional work environment for both employees and customers.

Bachelor Of Science - Bs, Computer Science W/Conc In Software Engineering, 3.98

High School

Accepted into the Seniors to Sophomores program which is a highly selective, dual enrollment program for seniors that enables them to earn.

High School

Activities and Societies: Madrigals / Performance Choir, Drama / Musicals