Joel S. Email & Phone Number

Tacoma, WA, US

Seattle, WA, US

Des Moines, Iowa, US

• Ensure operational stability of core banking infrastructure with both, day-to-day support of applications and users, and focused implementations of network security projects.
• Increased security posture around critical business applications by partnering with Architecture Team to develop a design and roadmap for micro-segmentation using VMware NSX. Minimized service impacts during deployment.
• Ensure successful project delivery by providing team members additional support through project manager, business analyst and scrum master roles.
• Increased first-call resolution for collaboration and VoIP incidents by creating training, documentation, and troubleshooting methods for support staff.
• Achieved increased operational stability by architecting and deploying new wireless infrastructure design to remote offices.

Des Moines, Iowa, US

• Leveraged my architecture and successful project delivery background allowed me to quickly get up to speed and support in-flight projects with critical timelines driven by audit findings. Utilizing experience in.
• Assisted Architecture department in formal requirements gathering and documentation including request for proposals (RFP) of large and impactful projects such as network access control (NAC) and selection of a next.
• Architected a new wireless solution for remote and recovery sites to replace aging, unsupported hardware. New solution provides improved hardware, increased performance and adds additional high availability previously.
• Utilized Microsoft PowerShell and on-premise code repository GitLab to create scripts for integration and deployment of VMware NSX virtual firewalls to monitor and identify network traffic between production servers.

• Design, deploy, and support network infrastructure, security, and end-user needs in multi-tenant high-rises, warehouses, and remote offices for logistics and dedicated fleet customers nationwide.
• Replaced costly MPLS network by designing, coordinating, and deploying roll-out of a modernized SD-WAN solution with Cisco Meraki for operation centers nationwide.
• Revamped corporate wi-fi offerings by coordinating a redesign in parallel with an office renovation project.
• Managed multiple Check Point firewalls for both traditional and NGFW policies including routes traversing DCI links utilizing OTV tunnels.
• Fulfilled scrum master role for team and worked directly with other scrum masters, project and portfolio managers on demand and capacity planning.
• Managed and coordinated contractors providing staff augmentation.

Ankeny, Iowa, US

• Designed and supported both wired and wireless network infrastructure and connectivity across multiple locations including corporate, data center and warehousing spaces. Administered network monitoring and.
• Designed, configured, deployed, and supported wireless infrastructure in over 500,000 square feet of warehouse facilities supplying over 2,000 retail stores.
• Bolstered PCI DSS compliance reporting capabilities by deploying configuration change management and monitoring tools such as Net LineDancer and InterMapper.
• Architected and implemented multiple wireless mesh deployments in 4-season outdoor environments.
• Provided a high availability, low cost, redundant link solution for a local office by deploying a point-to-point wireless backhaul.
• Created as-built technical diagrams for complex network deployments.

Ankeny, Iowa, US

• Worked to ensure all documentation, configurations, monitoring and access control measures of in-scope systems met PCI DSS compliance. Ran incident response on policy violations of improper handling of personally.
• Performed audit and conversion of all IP space as well as all DNS, DHCP, and NTP services during a migration from Windows domain controllers to dedicated Bluecat Network appliances.
• Ran incident response for improper handling of PII, change management issues and security incidents.
• Performed quarterly security audits and maintained documentation for PCI DSS compliance.

Des Moines, IA, US

• Administered and supported all server, network and VoIP infrastructure as well as over 500 endpoint devices in a 90,000 square foot manufacturing facility, including all end-user systems, printers, specialized.
• Deployed corporate-wide asset management suite to gather sufficient data on all servers and systems to reconcile licensing and systematically consolidate or decommission in an effort to reduce the required technical.

West Des Moines, IA, US

• Worked in Operational Support Systems to design, deploy and maintain network monitoring servers, tools and applications across the organization. Primary focus included a partnership with the network operations center.
• Scripted RFC compliant SNMP, Syslog and TL1 trap handlers and pollers in Perl.
• Designed and built web utilities on the LAMP stack to aid internal departments in diagnostics, resolution and work task tracking.
• Worked to ensure all needs and functionality were met for all departments while transitioning from legacy monitoring platform Harris Stratex to Assure1 (formerly Monolith).

Provided a face for the organization in the media while serving as the Director of Public Relations. This included speaking on the organization’s behalf at the TEDx Des Moines City 2.0 conference (2012) as well as being interviewed for articles in several publications outlining the role of the organization within the community.

Ankeny, IA, US

• Administered user accounts and resources across six campuses with over 20,000 students annually
• Managed inventory of computers, media devices and peripherals campus wide
• Created and maintained technical documentation and user tutorials in both Parature and Altiris ticketing systems
• Provided courteous and professional technical support to students, faculty and staff alike

Remote, US

• Troubleshot and supported users on all technical issues including desktop support, voice and network connectivity. Leveraged technology to streamline end-user processes, increase company-wide collaboration and reduce.
• Created, updated and maintained all technical documentation and expanded company-wide documentation policy by rolling out a customized wiki.
• Rolled out a proof of concept virtualized testing environment. Trained both developers and quality assurance testers on functionality and usage.
• Deployed centrally managed anti-virus solution company-wide to bolster security and increase visibility.

Ankeny, IA, US

• Administered user accounts and resources across six campuses with over 20,000 students annually
• Managed inventory of computers, media devices and peripherals campus wide
• Created and maintained technical documentation and user tutorials in both Parature and Altiris ticketing systems
• Provided courteous and professional technical support to students, faculty and staff alike