Joan Shapiro

Joan Shapiro Email and Phone Number

Retired
Joan Shapiro's Location
United States, United States
Joan Shapiro's Contact Details

Joan Shapiro work email

Joan Shapiro personal email

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About Joan Shapiro

Services Manager with expertise in Field Services and Customer Care support, process improvement, system analysis and process and system training within diverse groups and industries. Demonstrated skill in leadership, problem solving, and process re-engineering (Six Sigma green belt). Comprehensive experience in leveraging technology to improve operational efficiencies and enhance profitability.Specialties: Service Management, Field Support, Customer Care Support, Process Improvement, Systems Analysis, Processes, Systems Training

Joan Shapiro's Current Company Details

Retired
Joan Shapiro Work Experience Details
  • Carousel Industries
    Smb Project Manager
    Carousel Industries Sep 2011 - Apr 2018
    Nj
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  • Pmtelco
    Trainer Consultant (Contracted Position)
    Pmtelco Jul 2011 - Sep 2011
    New Jersey
    Train customer end-users on new phone systems.
    View
  • Thrupoint
    Trainer Consultant (Contracted Position)
    Thrupoint Feb 2011 - Jun 2011
    Train customer end-users on new phone system.
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  • Avaya
    Field And Professional Services Support
    Avaya 2006 - 2010
    Supported Field Services and Professional Services for repair & order dispatch tools including training and process improvements.
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  • Avaya
    Project Manager For Ip Office Installations
    Avaya 2004 - 2006
    Managed IP office installations for 2 tier process for Service Providers and Business Partners for new product installations including planning and escalations before, during and after installations.
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  • Avaya
    Operations
    Avaya 1997 - 2004
    Services Operation Support Organization Staff Manager (2001-2004)Created and implemented solutions to ensure Field Services goals are aligned with internal organizations. Single point of contact for all Associate Development and Training Strategies to grow leadership and improve results for entire US National Field Services Administration Centers. Field Services Dispatch Center Manager (1997- 2001)
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Joan Shapiro Skills

Process Improvement Project Planning Product Development Vendor Management Systems Analysis Pmp Training Call Center Six Sigma Service Management Telecommunications Leadership Program Management Call Centers Voip Cross Functional Team Leadership Service Delivery Integration Professional Services Managed Services Ip Crm Troubleshooting Project Management Customer Relationship Management Internet Protocol

Joan Shapiro Education Details

Frequently Asked Questions about Joan Shapiro

What is Joan Shapiro's role at the current company?

Joan Shapiro's current role is Retired.

What is Joan Shapiro's email address?

Joan Shapiro's email address is mr****@****aol.com

What is Joan Shapiro's direct phone number?

Joan Shapiro's direct phone number is (401) 667*****

What schools did Joan Shapiro attend?

Joan Shapiro attended Northeastern University.

What skills is Joan Shapiro known for?

Joan Shapiro has skills like Process Improvement, Project Planning, Product Development, Vendor Management, Systems Analysis, Pmp, Training, Call Center, Six Sigma, Service Management, Telecommunications, Leadership.

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