Jason Smith Email & Phone Number

Farragut, Tn, Us

Oak Ridge, Tennessee, United States

Managed the voice of the consumer as a core team member in new refrigeration product projects for Bosch, Thermador, and Gaggenau. Ensured consumer requirements aligned with product strategy by acting as a key interface between Marketing, Development, Project Management, Industrial Design, Manufacturing, and Finance. Drove business goals and met deadlines with minimal supervision.Key Responsibilities & Achievements:Consumer-Centric Development: Collaborated with cross-functional teams, including Brand Marketing, Category Management, Industrial Design, UI/UX, Customer Service, Quality Management & Development, to define and document consumer requirements for luxury refrigeration projects worth $3.5 billion.Cost Optimization: Achieved a 35% reduction in product material costs with minimal impact on consumer satisfaction through design-to-value methodologies.Requirement Management: Maintained and tracked consumer requirements using specialized software, ensuring effective change management.Project Management: Applied agile and waterfall methodologies to meet project timelines, achieving a 95% on-time completion rate for key milestones.Product Architecture: Coordinated product architecture with Marketing and Development, ensuring market relevance and adherence to company standards.Go-to-Market: Supported the launch of a $350M product portfolio as a technical subject matter expert, preparing essential documentation, including technical product data, line drawings and product shots, for various marketing and sales channels.Stakeholder Engagement: Provided regular project updates and facilitated alignment through strong presentation and communication skills.

Knoxville, Tennessee Area

Managed the end-to-end product lifecycle for a $400 million luxury home appliance portfolio for Bosch, Thermador, and Gaggenau, encompassing 18 product types and 40 individual SKUs. Collaborated closely with cross-functional teams and stakeholders to drive product success and achieve business objectives.Key Responsibilities & Achievements:Product Strategy & Road-mapping: Developed regional product strategies and roadmaps, ensuring alignment with global goals.Growth & Profitability: Sustained double-digit annual profitability and consistently increased revenue through effective portfolio management and product cost optimization.Lifecycle & Variant Management: Managed product lifecycle and variant control, overseeing change requests and new variant introductions.Competitor Analysis: Led competitive benchmarking activities and maintained a comprehensive database of competitor strengths and weaknesses.Consumer Insights: Conducted usability tests and participated in consumer research to ensure products met consumer needs.

Knoxville, Tennessee

Led efforts to grow and enhance the national technical service business at Windrock, Inc. Responsibilities included providing technical guidance to a team of regional sales managers, standardizing service offerings and pricing, and developing strategies to drive business growth. Collaborated across multiple departments to support company objectives and frequently engaged with customers to demonstrate service capabilities, define project goals, and promote company services.Key Accomplishments:- Increased service revenue by 35% within 22 months.- Developed standardized pricing and supporting rate sheets.- Created and implemented service quoting tools and templates for the sales team.- Trained sales managers in service project quoting.- Reduced quote lead-time by 70%.- Overhauled product support plans to offer comprehensive solutions, integrating long-term service revenue into product sales.- Achieved a 90% attachment rate for extended warranty sales through the introduction of tiered warranty options.

Knoxville, Tennessee

Managed a team of 10 direct reports across two locations (TN and FL) overseeing repair, support services, and quality assurance for six product lines. Responsibilities included leading corrective action efforts based on customer feedback, reporting quality metrics to management, and hiring and training staff for product support and repair.Key Accomplishments:- Established key performance indicators (KPIs) for product quality and repair tracking using SQL database tools and MS Excel.- Enhanced on-time repair deliveries from 50% to 93% over 18 months.- Successfully directed the relocation and consolidation of the FL support center to the TN headquarters.

Knoxville, Tennessee

Position provided an opportunity to serve in a revenue generating, customer-facing role.Performed air quality compliance testing on stationary engines in accordance with federal and state regulations. Responsible for managing all aspects of test projects including proposals, test plans, test scheduling, material procurement, onsite testing, and interfacing between clients and regulators.Key Accomplishments:- Served as team leader for a team of 5 remote employees- Built and maintained 4 mobile testing laboratories- Utilized MS Excel to build necessary data analysis tools- Developed standard test plan and report templates in MS Word- Kept driver logs per DOT requirements- Maintained a zero incident safety record

Knoxville, Tennessee

Responsible for developing work instructions and standard operating procedures used in manufacturing processes and leading NPD handoffs from engineering to manufacturing. Duties included updating released product drawings, reviewing engineering documentation, creating product BOMs, and training manufacturing personnel.Key Accomplishments:- Defined work assembly instructions and work instructions for the productions of specialized electronic equipment.- Regularly trained production personnel on manufacturing processes.- Utilized Autodesk AutoCAD and Inventor to standardize product drawings.- Led efforts to relocate manufacturing operations to a new office location.

Knoxville, Tennessee

Provided phone and email support for a diverse portfolio of technical products. Support responsibilities included troubleshooting faulty equipment and performing component level repairs. Routinely interfaced with customers to resolve hardware and software problems.Key Accomplishments:- Maintained customer call logs and routinely reported support issues to management team- Developed test fixtures to streamline product testing and troubleshooting

Oak Ridge, Tn

Previously GTS Duartek.Responsible for calibrating radiation monitoring equipment in accordance with federal and site requirements. Routinely required to maintain secure storage of controlled sources used during calibration processes. Supported calibration requirements at 2 separate facilities.

Bachelor Of Science (B.S.), Manufacturing Engineering Technology, Summa Cum Laude

Major Courses Included: Technical Communication Industrial Supervision Project Scheduling Safety Management Digital Circuits.

Associate Of Arts And Sciences (A.A.S.), Mechanical Engineering/Mechanical Technology/Technician, Summa Cum Laude

Major Courses Included: Geometric Dimensioning and Tolerances (GD&T) Statics & Strength of Materials Machine Tool Technology CNC.

Associate'S Degree, Electrical, Electronic And Communications Engineering Technology/Technician, Cum Laude