Jim Richards Email & Phone Number

Nashua, N.H.

• Responsible for developing new accounts and managing existing relationships in the Healthcare and Financial vertical markets.
• Establish and maintain corporate relationships with local business organizations.
• Utilize social media such as Linkedin, Twitter, to expand company’s name recognition.
• Work with clients to research and evaluate communications requirements.
• Manage expectations through the presentation process to project execution and final billing.
• Utilize remote worker technologies, such as Office 365, Skype and Hosted CRM.

Concord NH

Concord NH

• Partners with client to define program/project objectives, scope, schedule, and budget.
• Establishes program/project charter and plan, including successful criteria.
• Develop RFPs that reflect customer’s desired solution and Issuing of the RFPs to relevant vendors.
• Communications services include, VoiP/Hosted PBX/Call Centers applications/ Network Design & Planning as well as Cost Containment & Invoice Consolidation Services.
• Responsible for reviewing vendor’s proposed solutions and assimilating the information for the client.
• Manage team members (both client and vendor) in delivery of individual tracks according to project scope,timelines and customer’s budget.

Concord NH

• Responsible for developing new accounts in an underdeveloped territory.
• Tasked with establishing and maintaining corporate relationships with local business organizations.
• Utilized social media such as Linkedin, Twitter, to expand company’s market recognition.
• Responsible for introducing clients to Systems Engineering’s suite of Managed Network Services.
• Worked with client to research and evaluate requirements based on business and technical trends.
• Managing expectations through the sales process to agreement, project execution to final billing.

• Responsible for representing Earthlink Business to major customers with a revenue value of 60k per year and greater.
• Closed National Retail account 30k MRC.
• Offer leading edge (Cloud, MPLS, Hosted IP Voice, and Data services including IP Sec. etc…) solutions to new and existing customers.
• Work with potential and existing clients to design their networks to be both efficient and cost effective.
• Crafting responses to formal “Requests for Proposals” for both private sector and government entities.
• Completed Miller Heiman “Strategic Selling “ course.-Completed VMware vCenter AppSpeed Fundamentals & VMware vCenter Lab Manager Fundamentals courses.

Concord, NH

CLBC is a Non-Profit 501c3 that fundraises in support of the CHS Boys Lacrosse Teams.

• Responsible for representing One Communications to major telecommunication customers with a revenue value of 60k per year and greater. Focus on Financial and Medical markets.
• Re-contracted, with 10k increase to revenue, Large NH Hospital.
• Work with Strategic Representatives to present leading edge (MPLS, Multi-meg Internet etc…) telecommunications products to new and existing customers.
• Work with potential and existing clients to design their communication network to be both efficient and cost effective.
• Crafting responses to formal “Requests for Proposals” and presenting finished product to clients.
• Developed customer network application and evaluation tool in MS Excel 2003.

• Successfully selling leading edge IP telephony and data network services to major New Hampshire and northern Massachusetts companies.
• Developed new and maintaining existing accounts. Giving presentations to upper echelon personnel including CEOs, CFOs and ITOs.
• Developed proposals and reports to accurately reflect the impact of One Communications’ services on customer’s network infrastructure and budgets.
• Managed an account base generating 3.2 million dollars in revenue annually.
• Maintained strong business relationships with 29% of current account base for five or more years.
• Was one of 35 sales professionals retained after CTC was merged with Choice One and Conversent Communications.

• Developed original account base, signing 20 new accounts in 6 months.
• Met or exceeded, all sales goals.
• Managed, average account base of 63 customers, varying in size from 12 thousand dollars to 900 thousand dollars of annual TBR.
• Developed and managed new and existing accounts through transition of CTC Communications from Agency for Bell Atlantic to CLEC and the deployment of new state of the art IP/ATM telecommunications network.
• Developed custom billing and sales reporting tools.
• Member of “Intelliview “web based customer interface development panel.

• Developed and managed major accounts for established office products company.
• Developed strategy for supporting National Accounts.
• Responsible for account activity from sale too delivery.
• Accounts included Bugle Boy (national) and Phillips Exeter Academy.
• Worked with Information Systems Department to develop specialized reporting tools for major customers.
• Worked as part of a team to integrate purchased office product businesses into Loring Short and Harmon’s business plan. Awards: President’s club winner 1993 & 1994

• Developed and managed accounts for new long distance telephone company from sales too installation.
• Worked with customers on a consultative basis with their telecommunications.
• Partnered with local telephone company (NYNEX) to develop new business by providing to customers products that where not available through their existing carrier.
• Developed spreadsheet applications on Apple system to track and monitor sales and customers.
• Major accounts include University of New Hampshire and Amherst International Inc.

• Developed and managed existing accounts for in-direct mortgage lender.
• Presented products and acclimated new clients to credit approval and loan funding system.
• Created regional marketing press releases and responsible for having them published in trade magazines.
• Conducted survey in the Long Island NY market which was used by company President to set staffing policy for that area.

• Managed all aspects of Customer Service from order entry to shipping.
• Supported and managed Customer Service Personnel.
• Developed and presented sales and manufacturing reports for Marketing and Sales Vice President on a monthly basis.
• Worked with Information Systems Department to develop customer friendly computer based order entry interface.
• Personally supported major accounts such as Sears and Cotter and Co.

Ba, Communications

Education record