Managed, tracked and coordinated problem resolution and escalation processes, Troubleshot complex multi-vendor network service provider issues, Provided network support services for devices such as hubs, bridges, routers and other hardware, Provided complete end-to-end engineering and installation of route-based IP network solutions, Created VPN infrastructure for clients, allowing for secure remote connections, Performed virtual machine provisioning, VM priority setup and template cloning.

• Advance development across all aspects of daily operations in a fast-paced and successful hair replacement salon. • Oversee IT and website management, manage the salon’s online presence, and coordinate the use and maintenance of all new technology within the business. Which new technologies have you introduced into the business?• Leverage strong people management and problem solving skills and provide a positive first impression to customers by assessing their needs, providing… Show more • Advance development across all aspects of daily operations in a fast-paced and successful hair replacement salon. • Oversee IT and website management, manage the salon’s online presence, and coordinate the use and maintenance of all new technology within the business. Which new technologies have you introduced into the business?• Leverage strong people management and problem solving skills and provide a positive first impression to customers by assessing their needs, providing recommendations, and referring them to appropriate treatments and resources.• Regularly assess, measure, and monitor website security risk by undertaking software vulnerability assessments.• Supervise, mentor, and train 8 employees through effective communication and delegation of required tasks, setting monthly goals, addressing areas for improvement, knowledge sharing, supporting with task completion, and assisting in customer interactions.• Direct team operations to ensure maximum productivity and customer satisfaction, ensuring the availability of adequate resources to run the business smoothly.• Forecast and analyze previous sales, upcoming bookings, promotions, special events, and workforce availability to ensure proper coverage and preparation.• Go above and beyond to consistently delight customers by providing more than expected service through a culture of empowerment.• Grow and maintain extensive knowledge of new trends throughout the industry to provide customers with the latest innovations and services. Show less

• Led the successful course of development across business operations for a business with $1.3M+ in annual revenue, including scheduling, payroll, education planning, and management of 32 employees.• Developed an in-house loyalty program for various salon treatments, leading to increased customer loyalty and business revenue.• Pioneered an in-house assistant training program by coaching and mentoring new employees as they started out on the floor. • Demonstrated expertise in… Show more • Led the successful course of development across business operations for a business with $1.3M+ in annual revenue, including scheduling, payroll, education planning, and management of 32 employees.• Developed an in-house loyalty program for various salon treatments, leading to increased customer loyalty and business revenue.• Pioneered an in-house assistant training program by coaching and mentoring new employees as they started out on the floor. • Demonstrated expertise in customer service by handling all customer queries and problems in a timely and professional manner.• Aligned objectives and bridged communications with employees to ensure consistency in business standards and technical skills.• Collaborated with customers and colleagues to resolve issues, determine the best resources and techniques required, and escalate support needs if necessary.• Partnered with management to ensure the correct expectations were established with customers, accurate pricing was set, and a thorough explanation of work was provided.• Established strong working relationships with employees to fairly divide workload, consult on various customer issues, uphold business policies and procedures, and ensure staff were able to fulfil customer needs.• Directed reporting and customer data analysis, enabling the accurate tracking and measurement of sales goals, client outreach, and individual targets.• Demonstrated a strong record of accomplishment for working collaboratively on cross-functional and diverse teams.• Oversaw workspace cleanliness and set-up to enable a clean and professional working environment. Show less

Designed/implemented educational program to 300+ students, managed program budget, prepared schedules for staff, trained educators and facilitated the on-boarding process, streamlined HR processes, developed systems at both the department and institution level to better align workflow, Created technical training materials including visual aids, training manuals, etc.