Jess (Vaccaro) Balsamo Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

Chicago, Illinois, United States

Greater New York City Area

- Manage a book of business of 20 Enterprise Clients (including renewals and upsells)- Own the execution, optimization, success, and scale of each client - Identify customer challenges and how WayUp technology can help solve that problem- Set KPIs with customers and analyze campaign success by holding weekly/monthly/quarterly business reviews- Interface internally with Sales, Product/Engineering, Marketing, Branding, Operations and more

Greater New York City Area

• Manage 7 retail clients• Responsible for creating new software enhancements and software workflows based on client feedback.• Manage new software end-uses, adjustments to data-run parameters and all tech tickets for 7 clients.• Training various business units within new clients as to how to navigate and access the software through in-person and remote presentations. • Ensure all product releases are worded properly and executed properly before they go-live. Alternatively, responsible for bubbling-up major workflow or performance bugs to the product team so they can be corrected.• Manage all client onboarding materials. Update content based on feedback from clients who have gone through training.• Collaborate with product team to create videos to be used for client onboarding and training.

Greater New York City Area

• Responsible for assisting the greater customer success team in creating new software enhancements, new software workflows, new software end-uses, and adjustments to data-run parameters, which will increase each customer’s success KPIs.• Responsible for continually engaging accounts to increase their engagement KPIs.• Responsible for assisting the greater customer success team in training new accounts as to how to navigate and access the software. Some travel required.• Responsible for assisting the greater customer success team in ensuring all product releases are worded properly and executed properly before they go-live. Alternatively, responsible for bubbling-up major workflow or performance bugs to the product team so they can be corrected.• Responsible for assisting the greater customer success team in building-out how the customer success team of tomorrow will navigate with less human touch and more automation.

Greater New York City Area

-Identify and execute sourcing strategies to attract candidates to 24 Seven-Direct sourcing using a range of channels including LinkedIn, Indeed, Internal Talent pool and in person networking-Conducting first interviews to assess applicants 24 Seven candidacy-Timely follow up on referrals from current employees and keeping them up to date on the candidacy of their referrals-Manage and maintain communication with candidates to keep them engaged and up to date on their interview process-Correspondence with hiring managers throughout the interview process-Coordinate all interviews between candidates and hiring managers

Greater New York City Area

Administrative Duties• Monitor and log all expenses through Concur accounts for Assistant Director and Director of the Salon• Administer client correspondence.• Ensure all salon offices are stocked with necessary office supplies, catalogues, forms and stationary.• Prepare and process jewelry shipment requests with thorough documentation.Customer Service• Handle client telephone requests.• Respect the client's privacy and keep all client information confidential.• Be available to honor any reasonable customer service request.• Serve as key contact person in the absence of Sales Executives during days off and vacationsMarketing Duties• Communicate monthly marketing agenda to Salon Executives• Track client inquiries that refer to advertisements print publicationsMerchandise Responsibilities• Set up jewelry in the morning and take it down in the evening.• Conduct daily morning and evening jewelry inventory counts.• Document all movement of jewelry in vitrines and report count changes to Vault Operations Manager.• Courier jewelry between salon, Jewelry Division offices and the workshop.Direct Sales Support• On call at all times to assist Sales Executives with clients while monitoring what jewelry is being shown • Transporting jewelry to and from the vault.• Have a complete working knowledge of inventory system• Maintain correct client information and update in GEM as changes are received.Salon Duties• Ensure the salon, salon offices and jewelry vitrines are always clean and orderly.• Work with the maintenance and IT departments to ensure all equipment is in working order.• Monitor and order office and stationary supplies

Greater New York City Area

Greater New York City Area

-Manages team of 35 associates responsible for greeting and assisting customers throughout the store-Monitors and addresses performance issues in a timely manner-Creates weekly schedule to reflect needs of the business and store traffic-Conducts multiple team meetings each day to inform associates of all store events

New York, New York

-Sets high customer service standards and motivates associates to meet these objectives.-Works on the selling floor training and developing sales professionals to achieve their sales, service and client sales plan.-Serves as a role model and coach of outstanding service and customer experience leader for the team of associates.-Creates a positive work environment - recognizes and celebrates positive performance. -Resolves customer issues and complaints on the selling floor.-Listens and responds to the customers' needs to improve service.

New York, New York

-Assisted in managing a team of 20 selling professionals-Focused on developing a quality selling team while applying leadership skills learned in the Executive Development Program.-Collaborated with peers and senior executives to execute weekly and monthly objectives. (Sales and promotional goals, credit expectations, clientelling standards)-Worked to lead and inspire selling professionals to provide exemplary service to all Bloomingdale's customers.

New York, New York

Executive Development Program-Systematic developmental curriculum that provides the skills and confidence to lead and inspire a large team of professionals. -Provides exposure to retail from leadership, promotional events, business analysis, problem solving and visual merchandising.-Builds problem solving and collaboration skills.

New York, New York

-Participated in vendor relationship development meetings with Buyers-Assisted with Spring 2012 projections to determine merchandising strategies-Analyzed product performance and presented top-selling items to executives with recommendations to maximize sales

Millburn, New Jersey

Assisted customers in “teen gift” section, wrapped gifts, organized inventory and answered phones.

New York, New York

Researched customer reviews and press information, edited sale recap presentations with graphic designers and developed Facebook posts for ideeli fan page.

Bachelor Of Applied Science (B.A.Sc.), Retail Management And Marketing Management

Activities and Societies: SIFE Dean's List Spring 2011, Fall 2011, Spring 2012 Reuben & Ethel Frieman Internship Award 2011-2012 Marion.

Education record

Transferred after Freshman Year