Jirawut (Jay-R) Jaengklang Email & Phone Number

Shanghai, China

As a SEA Media Buying Manager at Linkworld International Limited, I was responsible for establishing and maintaining partnerships with media outlets, celebrities and KOLs in Southeast Asia. I communicated effectively with them to negotiate cooperation terms and execute corresponding plans that met the clients' needs. I also conducted extensive research on the social media culture and trends of the target regions, and provided valuable insights and feedback for each project. Additionally, I collected and analyzed relevant reports and data after the media launch to measure the performance and impact of our campaigns. Furthermore, I managed the Southeast Asia Team to ensure smooth and efficient operation and execution of our tasks.

Shanghai, China

As a Thai Media Buying Officer at Linkworld International Limited, I established partnerships with media outlets and KOLs in Thailand. I negotiated cooperation agreements and executed media plans that met our clients’ expectations. I also conducted research on the social media landscape and culture of our target regions and provided valuable insights for each project. After the media launch, I analyzed relevant reports to evaluate the performance of our campaigns.

Shanghai, China

As a Social Media Specialist at Trip.com, I was responsible for engaging with our customers on various social channels and review sites. I provided timely, friendly, and professional support to address their issues and concerns. I also resolved problems by determining the cause and implementing the best solution to ensure customer satisfaction. Additionally, I recommended potential products or services to management based on customer feedback and needs. I also assisted with marketing and/or customer service tasks as needed.

Shanghai, China

As a Quality Assurance Quality Control at Trip.com, I was responsible for evaluating the performance of advisors who interacted with customers and operated the system. I monitored their communications and provided constructive feedbacks to help them improve their skills and knowledge. I also collaborated with team leaders and managers to identify and implement service quality and workflow improvement initiatives. I was part of a high-performing team that supported and helped each other as well as the Team Leads. I also advocated the Trip.com culture both internally and externally. Additionally, I assisted with ad hoc projects assigned by Team Leads or Supervisors as required.

Shanghai City, China

As a Customer Advisor and Complaint Specialist at Trip.com, I provided excellent customer service to clients from different countries and cultures. I handled various inquiries and concerns via phone, chat, or email, and used my effective communication skills to empathize with customers and resolve their issues. I also dealt with escalated customer complaints and created positive experiences by negotiating solutions that satisfied both parties. I followed-up with customers until their concerns were fully resolved and ensured their satisfaction with Trip.com's services.

Bangkok

As a Capella Culturist at Capella Bangkok, I provided personal assistant service to guests with utmost professionalism and attention to detail. I coordinated with all departments to ensure that guests' needs were met and exceeded throughout their stay. I also handled and followed up on guest complaints with empathy and efficiency. I was proud to be part of a team that delivered flawless, upscale, and high-class guest service experiences at one of the most luxurious hotels in Bangkok.

Bangkok

As a Guest Service Agent at SO/ Bangkok, I was responsible for providing a warm and welcoming experience to the guests from their arrival to their departure. I handled the check-in and check-out procedures efficiently and accurately, collecting payment and billing information and issuing keys. I also promoted the hotel's products and services to maximize revenue and enhance guest satisfaction. Additionally, I escorted the guests to their rooms and introduced them to the facilities of the hotel, such as the spa, gym, pool, and restaurants. I also conducted room orientation to ensure the guests were comfortable and familiar with the amenities and features of their rooms.

Bangkok

As a Guest Service Agent at Akyra Thonglor Bangkok, I was responsible for providing excellent customer service to hotel guests. I handled the check-in and check-out process, collected payment and billing information, and assigned rooms and keys. I also responded to guest requests and complaints promptly and professionally, and coordinated with other departments to ensure guest satisfaction. Additionally, I created a daily briefing sheet for management and team to update them on the hotel operations and guest feedback.

Bachelor'S Degree, International Hospitality Management, 3.71

Activities and Societies: - Group leader of Semester Project

Diploma, Hotel And Tourism Management, 3.83

Activities and Societies: 2 Year Class leader Personal Tutor

High Scool, Science - Mathematics

Activities and Societies: 2 year leader of cheer leader for School Sport's Day