Jirawut (Jay-R) Jaengklang Email and Phone Number
Hello! I’m Jay-r, and I thrive at the intersection of media buying, project management, and the vibrant world of KOL marketing. My journey has been anything but ordinary, transitioning from the meticulous world of International Hospitality Management to the fast-paced, innovative realm of media and marketing. This unique path has taken me from ensuring guest satisfaction at Capella Bangkok to overseeing quality control at Trip.com, and now, leading cutting-edge mobile game marketing campaigns at LinkWorld.What I Do:At the heart of my work is a passion for connecting brands with their audiences in meaningful ways. Whether it's through strategic media placements across Southeast Asia, managing multifaceted projects, or crafting memorable offline events, I'm all about creating experiences that resonate. Here’s a glimpse into my world:- Strategic Media Buying: I dive deep into data to uncover insights that inform our media strategies, ensuring we reach our audience where they are most engaged.- Project Management: Leading by example, I guide our teams through the complexities of each project, keeping us on track, on budget, and always innovating.- KOL Partnerships: I believe in the power of stories, and through our collaborations with KOLs, we're able to share compelling narratives that captivate and inspire.- Offline Event Expertise: There’s something magical about bringing people together. With over 2 years of experience and 10 major events to my name, I specialize in creating those unforgettable moments that bridge the gap between digital and physical spaces.A Bit More About Me:Beyond the metrics and the campaigns, I’m someone who believes in the power of connection—whether it’s connecting with industry peers, exploring new technologies, or simply sharing a good story. My approach is a blend of analytical thinking and creative problem-solving, always with a human touch.I’m on a continuous quest for growth, both personally and professionally. The world of gaming and marketing is ever-evolving, and I’m excited about what the future holds. If you’re passionate about making meaningful connections, exploring the intersection of technology and traditional media, or just want to exchange ideas, I’d love to connect with you.Let’s make something amazing together.
Linkworld
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Sea Media Buying ManagerLinkworld Jul 2022 - PresentShanghai, ChinaAs a SEA Media Buying Manager at Linkworld International Limited, I was responsible for establishing and maintaining partnerships with media outlets, celebrities and KOLs in Southeast Asia. I communicated effectively with them to negotiate cooperation terms and execute corresponding plans that met the clients' needs. I also conducted extensive research on the social media culture and trends of the target regions, and provided valuable insights and feedback for each project. Additionally, I collected and analyzed relevant reports and data after the media launch to measure the performance and impact of our campaigns. Furthermore, I managed the Southeast Asia Team to ensure smooth and efficient operation and execution of our tasks.
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Thai Media Buying Officer（泰国商务）Linkworld May 2022 - PresentShanghai, ChinaAs a Thai Media Buying Officer at Linkworld International Limited, I established partnerships with media outlets and KOLs in Thailand. I negotiated cooperation agreements and executed media plans that met our clients’ expectations. I also conducted research on the social media landscape and culture of our target regions and provided valuable insights for each project. After the media launch, I analyzed relevant reports to evaluate the performance of our campaigns.
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Social Media SpecialistTrip.Com Group May 2021 - May 2022Shanghai, ChinaAs a Social Media Specialist at Trip.com, I was responsible for engaging with our customers on various social channels and review sites. I provided timely, friendly, and professional support to address their issues and concerns. I also resolved problems by determining the cause and implementing the best solution to ensure customer satisfaction. Additionally, I recommended potential products or services to management based on customer feedback and needs. I also assisted with marketing and/or customer service tasks as needed. -
Quality Assurance Quality ControlTrip.Com Group Jan 2021 - May 2022Shanghai, ChinaAs a Quality Assurance Quality Control at Trip.com, I was responsible for evaluating the performance of advisors who interacted with customers and operated the system. I monitored their communications and provided constructive feedbacks to help them improve their skills and knowledge. I also collaborated with team leaders and managers to identify and implement service quality and workflow improvement initiatives. I was part of a high-performing team that supported and helped each other as well as the Team Leads. I also advocated the Trip.com culture both internally and externally. Additionally, I assisted with ad hoc projects assigned by Team Leads or Supervisors as required.
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Customer Advisor And Complaint SpecialistTrip.Com Group Mar 2020 - Jan 2021Shanghai City, ChinaAs a Customer Advisor and Complaint Specialist at Trip.com, I provided excellent customer service to clients from different countries and cultures. I handled various inquiries and concerns via phone, chat, or email, and used my effective communication skills to empathize with customers and resolve their issues. I also dealt with escalated customer complaints and created positive experiences by negotiating solutions that satisfied both parties. I followed-up with customers until their concerns were fully resolved and ensured their satisfaction with Trip.com's services.
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Capella Culturist (Supervisory Level)Capella Hotel Group Mar 2019 - Jan 2020BangkokAs a Capella Culturist at Capella Bangkok, I provided personal assistant service to guests with utmost professionalism and attention to detail. I coordinated with all departments to ensure that guests' needs were met and exceeded throughout their stay. I also handled and followed up on guest complaints with empathy and efficiency. I was proud to be part of a team that delivered flawless, upscale, and high-class guest service experiences at one of the most luxurious hotels in Bangkok. -
Guest Services AgentSo Sofitel Bangkok Mar 2018 - Mar 2019BangkokAs a Guest Service Agent at SO/ Bangkok, I was responsible for providing a warm and welcoming experience to the guests from their arrival to their departure. I handled the check-in and check-out procedures efficiently and accurately, collecting payment and billing information and issuing keys. I also promoted the hotel's products and services to maximize revenue and enhance guest satisfaction. Additionally, I escorted the guests to their rooms and introduced them to the facilities of the hotel, such as the spa, gym, pool, and restaurants. I also conducted room orientation to ensure the guests were comfortable and familiar with the amenities and features of their rooms. -
Guest Service AgentAkyra Thonglor Bangkok Jun 2017 - Mar 2018BangkokAs a Guest Service Agent at Akyra Thonglor Bangkok, I was responsible for providing excellent customer service to hotel guests. I handled the check-in and check-out process, collected payment and billing information, and assigned rooms and keys. I also responded to guest requests and complaints promptly and professionally, and coordinated with other departments to ensure guest satisfaction. Additionally, I created a daily briefing sheet for management and team to update them on the hotel operations and guest feedback.
Jirawut (Jay-R) Jaengklang Education Details
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3.71 -
Udonpittayanukul SchoolScience - Mathematics
Frequently Asked Questions about Jirawut (Jay-R) Jaengklang
What company does Jirawut (Jay-R) Jaengklang work for?
Jirawut (Jay-R) Jaengklang works for Linkworld
What is Jirawut (Jay-R) Jaengklang's role at the current company?
Jirawut (Jay-R) Jaengklang's current role is SEA Media Buying Manager & Project Manager specializing in gaming industry at LinkWorld | Former Quality Control at Trip.com & Hospitality Expert at Capella.
What schools did Jirawut (Jay-R) Jaengklang attend?
Jirawut (Jay-R) Jaengklang attended Sripatum University, The International Hotel And Tourism Industry Management School (I-Tim), Udonpittayanukul School.
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