James Ryan Cooke Email and Phone Number

Oversee office management, logistics, event communication, and IT systems management. Deploy and maintain technology solutions from CRM to donations processing. Work closely with Development Director regarding social media, alumni engagement, and donor development. Support the Programs Director in registration and venue related concerns to ensure a pleasant and effective ministry and worship environment for staff, volunteers, and attendees. Above all, keep God first and foremost in mind as our ministry serves the Church by facilitating catalytic encounters between individuals and God.

Worked with a team of developers and IT staff to design and support point-of-sale consumer finance software solutions. This includes integrations with numerous hardware SDKs and Third-Party integration APIs. The platforms developed have been implemented by thousands of corporate customers with a combined footprint of approximately twenty thousand workstations.While under different formal job titles, duties expected and executed included:Development Manager - manage the programming teams, including DBA and QAs, overseeing all devProject Manager - supervise development of the solution across multiple departmentsSolutions Designer - design integrated business requirement solutions from customer requestsSolutions Architect - detail the technical scope of a project with the developersDatabase Administrator - design and maintain SQL database architecture behind platform solutionSQL Developer - support overall solution by coding functions, stored procedures, and queriesBusiness Intelligence - design reports to visualize data mined from new solutionsQA Analyst - testing and validation of solution, including regression testing of existing featuresImplementation Manager - plan and execute deployment of new solutionsTechnical Writing - documentation of new and updated software functions and integrationsIT Trainer - instruct end users and IT groups on function and troubleshooting of new solutionsIT DevOps - Coordinate ongoing support between the development team and tech support groupFrontline IT - support of end-users and integrated partners by phone and remote connectivity software

Coordinated all digital aspects of preparing for and executing multiple week-long retreat events per month, including communication with attendees and staff by phone and email, registration management and tracking, database maintenance, data mining, and custom report design in a T-SQL based application.

Quality control and data entry; verifying, invoicing, validation and breakdown of all non-subpoenaed medical records leaving the hospital. Aided in redesign of department workflow that cut 20 days off the average turn around time for records requests.