Ryan Potter Email & Phone Number

Oklahoma City, Oklahoma Area

Oklahoma City, Oklahoma Area

* Managed the Internal Help Desk side of the business to help the team provide internal IT Support customer service to 15 different store locations, including headquarters.* Helped deploy a Server refresh at store level, moving from bare-metal servers to a Hyper-V environment.* Built and Deployed a new archival storage server with FreeNAS.* Administered a multi-server environment in Vmware v5.5 and Microsoft Hyper V.* Managed/administered multi-domain Google Apps environments… Show more * Managed the Internal Help Desk side of the business to help the team provide internal IT Support customer service to 15 different store locations, including headquarters.* Helped deploy a Server refresh at store level, moving from bare-metal servers to a Hyper-V environment.* Built and Deployed a new archival storage server with FreeNAS.* Administered a multi-server environment in Vmware v5.5 and Microsoft Hyper V.* Managed/administered multi-domain Google Apps environments for Documents, Storage, Mobile Device Management, and Email.* Coached and helped co-develop a store-level training curriculum for “Key Users” to reduce overhead for support staff in handling on-site problems without immediate remote access.* Deployed and administered guest wifi solutions utilizing Meraki and Ubiquity AP’s.* Helped reduce print advertisements and increase customer reach with a Cloud-based Digital Signage solution that is currently used in every store and HQ, utilized by Marketing and HR.* Proposed, deployed, and administered a network of Cradlepoint devices to solve a “cash-only” situation at store level in the event of network failure, and as a mobile register solution. Show less

Oklahoma City, Oklahoma Area

Managing the Help Desk team to provide top-notch customer support for all clientele ranging from 5 to 75 employees, Installing, Configuring, Administering Windows Server 2008 R2 and Windows Server 2012, Microsoft Exchange 2013, Configuring and installing Microsoft Hyper-V, Configuring and installing VMWare VSphere and ESXi 5.5 & 6, Active Directory, DHCP, DNS, and Group Policy, Configuring and scripting with Microsoft Powershell. Experience with Ubiquity Unifi and Meraki management tools and… Show more Managing the Help Desk team to provide top-notch customer support for all clientele ranging from 5 to 75 employees, Installing, Configuring, Administering Windows Server 2008 R2 and Windows Server 2012, Microsoft Exchange 2013, Configuring and installing Microsoft Hyper-V, Configuring and installing VMWare VSphere and ESXi 5.5 & 6, Active Directory, DHCP, DNS, and Group Policy, Configuring and scripting with Microsoft Powershell. Experience with Ubiquity Unifi and Meraki management tools and Mobile Device Management (MDM). Managing and configuration of Mitel and Cisco phone systems. Show less

 Maintained all company’s systems and data network. Network consisted 5 servers running MS Server 2003, 2 Linux servers, Cisco switches and firewall. Extended company network by installing Meraki wireless routers. Assisted with design, development and implementation of a companywide network upgrade which consisted of replacing workstations, operating systems, software, and switches. Maintained employee network and application access through Active Directory… Show more  Maintained all company’s systems and data network. Network consisted 5 servers running MS Server 2003, 2 Linux servers, Cisco switches and firewall. Extended company network by installing Meraki wireless routers. Assisted with design, development and implementation of a companywide network upgrade which consisted of replacing workstations, operating systems, software, and switches. Maintained employee network and application access through Active Directory administration. Monitored MS Exchange Server – adding / deleting users, archiving emails, managing mailbox sizes. Organized MS updates / upgrades for all company work stations and servers.  Implemented and configured Avidian Prophet - Customer Relationship Management system. Configured Cisco 3560 switch to allow ports to be usable on the network. Responsible for system wide backups and disaster recovery management of all network servers.  Setup and implemented an Open Technology Real Services trouble ticket software package (open source software) which ran on a Linux server.  Provided on call support for all system wide related issues. Annual system uptime availability was 99.5+% while in this position. Provided desktop support for all users / workstation within the organization Maintained anti-virus protection by utilizing Symantec & MS Essentials Show less

Oklahoma City, Oklahoma

Responsible for researching and testing new technology solutions for touch-screen kiosks, configuring and pre-loading hardware, resolving all support calls that could not be completed by the Level I call center including complex issues with large hotel chains during device setup, maintain company's internal network and servers utilizing MS Active Directory, and established remote access to Kiosk equipment to troubleshoot and resolve problems, upgrade application, and perform general maintenance… Show more Responsible for researching and testing new technology solutions for touch-screen kiosks, configuring and pre-loading hardware, resolving all support calls that could not be completed by the Level I call center including complex issues with large hotel chains during device setup, maintain company's internal network and servers utilizing MS Active Directory, and established remote access to Kiosk equipment to troubleshoot and resolve problems, upgrade application, and perform general maintenance when needed. Show less

Oklahoma City, Oklahoma Area

 Provided level 1 and 2 client technical support assistance for Amcat company products. Specialized in working with “high demand” clients.  Wrote technical and procedural documentation for system implementation that is currently deployed on all new systems. Improved overall implementation time and first time installation accuracy rates. Was the only Implementation Engineer still installing the Amcat product in the United States. Received “Kudos” from clients on nearly every… Show more  Provided level 1 and 2 client technical support assistance for Amcat company products. Specialized in working with “high demand” clients.  Wrote technical and procedural documentation for system implementation that is currently deployed on all new systems. Improved overall implementation time and first time installation accuracy rates. Was the only Implementation Engineer still installing the Amcat product in the United States. Received “Kudos” from clients on nearly every implementation job assigned. Actively sought additional cross-skill training during company merger (Amcat with Noble Systems). Established Microsoft Windows and Linux servers including full server restoration and backup. Conducted client manager and employee software training on use of the Amcat product. Self-taught in Microsoft SQL, Access, and custom software. Progressed quickly through training and was implementing software independently within 2 months. Responsible for full site implementation including: Building servers, installing operating systems, implementing company software, network configuration, and telephony wiring. Provided level 1 technical support assistance for the Amcat product. Highly regarded by clients and managers for communication skills and problem solving abilities. Show less

Associate'S Degree, Automotive Engineering Technology/Technician

Information Systems