(Telecommuting position) Actively monitored and assessed the Pyxis MedStation ES enterprise-based medication dispensing system application.  Remotely accessed servers and workstations for settings, services, patches, and training. Led and collaborated with interdepartmental teams to resolve issues with customer systems; communicated with national upgrade team daily and interdepartmental teams regularly.Worked autonomously to prepare customer system for application and server upgrades.Coordinated server and workstation downtimes with customers and their schedules.Worked after normal business hours to accomplish tasks when necessary, and completed upgrades and patches in a timely fashion.Utilized SQL and Windows Servers (v. 2008, v. 2012)

Provided technical expertise for all software and hardware components. Created detailed architectural CAD drawings to support sales personnel.Managed onsite projects during implementation of solutions:Collaborated with administration and pharmacy management to create a customized solution.Provided specialty training to pharmacy administration and management; trained pharmacy staff of new and updated systems.Oversaw third-party vendor for onsite installation of carousels.Remained available to customers post implementation and resolved issues as needed.Prepared and implemented installation and training guides for multiple types of equipment.Set up and configured mobile devices including application testing and deployment; provided customer training. Worked closely with project management to prepare for equipment implementation, training, and customer expectations,Trained new staff on products and the implementation process. Managed extensive travel schedule (up to 90% travel time). Generated feedback reports to improve project management, implementation, and training processes.Generated feedback reports to improve project management, implementation, and training processes.

Provided technical expertise for all software and hardware components. Created detailed architectural CAD drawings to support sales personnel.Managed onsite projects during implementation of solutions:Collaborated with administration and pharmacy management to create a customized solution.Provided specialty training to pharmacy administration and management; trained pharmacy staff of new and updated systems.Oversaw third-party vendor for onsite installation of carousels.Remained available to customers post implementation and resolved issues as needed.Prepared and implemented installation and training guides for multiple types of equipment.Set up and configured mobile devices including application testing and deployment; provided customer training. Worked closely with project management to prepare for equipment implementation, training, and customer expectations,Trained new staff on products and the implementation process. Managed extensive travel schedule (up to 90% travel time). Generated feedback reports to improve project management, implementation, and training processes.Generated feedback reports to improve project management, implementation, and training processes.

Handled high volume Customer Service issues regarding cellular telephones, wireless data devices and PC cards.Troubleshooting various problems and providing assistance to incoming customer calls.Diagnosing and assisting customers with various wireless data and computer issues.Assuring customers satisfactory resolutions to related problems.Input of resolutions into multifaceted billing and filing system.

Symmetry Electronics, Inc.Supervise production and assembly of various jobsTrain employees in productionSome engineering of products and assemblies Cable assemblyWire soldering "hook, lap, post and thru-hole"Cable preparation - stripping, measuring, attaching contactsExperienced with Brady, Tyco and TMS labels - knowledge of computer software and printing, application of labels to cablesPrint and technical drawing reading to produce cablesRework errors from entire shop as determined by