Sebastian Montero Email & Phone Number

Metro Manila, National Capital Region, Philippines

I lead a dynamic team focused on handling the entirety of the operations, from initial client engagement to ongoing support. Directing a client-facing team, I ensure seamless communication and delivery of solutions tailored to meet each client's unique needs. Simultaneously, I manage client relationships, fostering trust and satisfaction through proactive engagement and attentive support. Additionally, I directly address technical matters, including tasks typically handled by DevOps or SRE roles. This involves overseeing system monitoring, incident response, automation, and performance optimization to ensure the reliability and efficiency of our technical solutions, ultimately enhancing the overall customer experience. This multifaceted role involves orchestrating the entire customer journey, from onboarding to retention, with a keen focus on delivering exceptional service and driving long-term success for both clients and the organization.

Focused on ensuring the reliability, availability, and performance of software systems. Adopted proactive approaches to system monitoring and incident response, addressing issues to minimize downtime. Proficiency in automation and tooling, streamlining operational tasks for efficiency. Capacity planning, scaling, and fault tolerance were areas of strength as well as collaboration with security teams prioritized adherence to industry standards and risk mitigation. Commitment to knowledge sharing was evident through contributions to documentation and incident postmortems, facilitating continuous improvement in delivering robust, scalable, and secure software solutions.

Costa Rica

Senior DevOps engineer for leading B2B e-gaming company (with the responsabilities listed in previous experience in ITS) as well as operations, account and project managament for key business executives and stakeholders.

Costa Rica

Senior DevOps engineer for leading B2B e-gaming company managing the later stages of development lifecycle, release & deployment, incident/problem management and continuous improvement, as well as providing technical guidance for team members on development and operations.

Prague, The Capital, Czech Republic

Managing a multinational team of 15+ engineers across 4 countries. Responsible for strategy and execution of the final stages of the software development lifecycle, including Automation, Integrations Release and Deployment, Support and Customer Service

Provide technical support, as well as solutions to a variety of issues ranging from server problems with APIs, network issues, application services, and IIS to Database performance issues. Also, manage a high level customer account and work with the customer on new development requirements.

Partially developed a software and database that managed inventory for the vehicle fleet, as well as all accounting necessities for it. The software managed the whole rent process, customer database, payroll, as well as each car's location and current status.

Master'S Degree, Project Management

Project Management Master's degree with focus on the PMI and a Project Management Profesional Certification

Bachelor Of Engineering (Beng), Computer Software Engineering