Joel Walsh Email & Phone Number

● Manage a group of 24 individuals accounting for 8 workstreams supporting the Pride@SAP organization with a global membership of 8,000+ over 50+ chapters.● Spearhead diversity and inclusion initiatives as Global Co-Lead for Prid@SAP, driving cultural change and fostering an inclusive workplace environment across multiple regions.● Lead cross-functional teams in developing and implementing LGBTQ+ focused programs and policies, resulting in increased employee engagement and retention.● Represent Prid@SAP externally through partnerships with LGBTQ+ organizations, amplifying SAP's commitment to diversity and inclusion in the global community.

● Engage with over 30 customer stakeholders, from mid-level to the C-Suite, building a culture of trust and transparency to understand their business goals and pain points, resulting in a 15% increase in customer retention rate year over year.● Implemented a proactive approach by conducting monthly and quarterly business reviews with key customers, identifying areas of improvement, and providing strategic recommendations. Leading to an average annual contract value increase of 10% for these customers.● Collaborate with cross-functional teams to develop and deliver customized solutions for SAP CX Solutions, resulting in a 20% decrease in customer support tickets and an overall improvement in customer satisfaction scores.

● Managed a budget of 20,000EUR● Created and implemented a streamlined and automated process for budget request submissions and approvals which has been shared across all ENGs at SAP as a standard practice● Defined metrics and KPIs to track budget allocation and actual spend

● Ensure 11 clients buy, sell, and rent homes, managing $2.2M+ pipeline with 6 new buyers● Close 5 deals totaling $800K+ through navigating lending processes and detailed market analysis

Austin, Texas

● Aided 2 clients through home buying lifecycle, securing $280K+● Facilitated weekly open houses in luxury markets, resulting in successful sales

Austin, Texas, United States

● Partnered with 10 global enterprise clients to develop data integrity best practices and streamline business process operations management, including holding roundtable discussions with 6 organizations to accomplish customer solutions● Oversaw $2M+ annual recurring revenue, securing 100% client renewal rate and 5% fee increase● Informed 30+ client stakeholders on project timelines, resource management, budgeting and net spend, providing quantified statistics through status calls and 5+ individual business reviews● Developed relationships across 4 teams of 25 people to support client experience with 5 products to ensure continued investment

● Mentored and trained 12 analysts on company best practices through observation and shadowing● Provided high-level initial scoping on 4+ concurrent projects, provided projected effort level to decision makers for approval● Collaborated with 3+ senior leaders via weekly resource management calls to advocate for and ensure even project allocation resulting in consistent workload, engagement, and learning opportunities across team

● Consulted 7 enterprise clients on 6 daily operations including manual data processes, data loads, and reports● Implemented 10+ new and updated compensation plans annually to support global sales goals for 2K+ sales representatives, partnering with 2 cross-functional groups to write tool requirements

Austin, Texas, United States

● Provided critical support, wireless expense management and lifecycle solutions for 5 Tangoe enterprise clients.● Provided monthly and quarterly detailed data-driven analysis to solve business problems while supporting Tangoe’s business goals.● Worked with cross-functional teams to help develop and enforce new strategic initiatives, create clear business processes and procedures while maintaining best practices.

Austin, Texas, United States

● Played an integral role in monthly commissions processes for the Sales and Sales Engineer organizations at Level3.● Developed MS Access databases and business processes to track and provide monthly revenue analysis to the Finance organization for monthly commission calculations.● Created data-driven analysis of monthly sales incentives including recommended commission and SPIFF payments for the Sales and Sales Engineering organizations.● Used Excel to generate monthly/quarterly/annual sales metrics, productivity reports, revenue trending and forecasting reports.● Trained the Business Operations team on CRM platforms, new procedures and best practices in the discipline of Business Process Operations and Sales Compensation/Commissions practices at Level3.