Paralegal Certification from the ABA-accredited Paralegal Institute at Thomas R. Kline School of Law at Duquesne University, MBA, and Legal Technology Certificate from the National Society for Legal Technology enable me to understand the needs and challenges across the legal system and variety of technology and business industries. Exceptional legal research and writing skills, combined with background in journalism and communications enable me to uncover, interpret, communicate and recommend key legal concepts and issues when required.I bring over ten years of experience in customer success, building and maintaining relationships, and Software as a Service (SAAS); and have developed and implemented processes and strategies focused on industry compliance, contract terms, enhancement and enforcement and cross-functional team enablement. Experience includes building customer loyalty, retention, renewal, and upsell, while reducing churn and increasing satisfaction. I have also built and maintained relationships with a diverse range of accounts, from individuals, to startups to multi-billion dollar enterprises. I am passionate about high-energy culture and empowering others to achieve their goals. I thrive on enlightening and engaging others with integrity, empathy, and a sense of humor.
