Afsal Js Email & Phone Number

Dubai, Ae

Abu Dhabi Emirate, United Arab Emirates

Dubai, United Arab Emirates

IT projects and Server implementationsPresales and technical discussions with prospective clientsMaintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvementsSolution design, Project Management and Execution Designing and implementation of Storage devices (NetApp, Fujitsu, Huawei,EMC)Proficient in virtualization technologies in VMware,AHV and HyperV, Physical to Virtual migrations, Disaster recovery, HyperV replication and backup management in virtualized IT infrastructureDesign, Implementation and Support for: - Veritas Enterprise Vault - Veritas NetBackup - Veritas Backup Exec - Veeam Availability Suite - Commvault Provide end to end IT support for Windows Servers, Backup Solutions, Virtualization platforms and Storage devicesSecurity hardening of Windows Servers and Virtualization Technologies

Trivandrum, India

Interact with clients & understand client needs & allocate teams accordinglyEnsure quality service & meet timeline accordingly as well as handle billing of clients Developing strong relationships across all levels and business functionsTrack, report and ensure agreed Service Level AgreementsAttend client service review meetings, prepare proposals and ensure quality and processIdentify improvement opportunities and implement Service improvement initiativesConduct appraisal meetings for the teamRecruitment of Engineers to the teamConduct team meetings and performance reviewsEnsure maximum CSAT from clients by providing quality service

Trivandrum, India

Handling the configuration & troubleshooting level 3 issues with Windows ServersEvaluate team competencies and provide training to the teamDesigning and proposing solutions to meet customer requirements and address complex technical process requirementsUnderstanding client requirements, preparing technical proposals and preparation of project reportsManaging Active directory, DNS, DHCP, other windows server roles, Exchange Server 2007, 2010 &2013Plan and execute Exchange Server Migrations, Cross Forest Exchange Server Migration, Active Directory Migrations & SBS 2003 - 2011 Migrations as a teamExperience in virtualization technologies like VMware and HyperV, Physical to Virtual migrations, HyperV replication and backup management using Veeam in visualised infrastructuresConfiguring, troubleshooting and managing backup software(Symantec Backup Exec, CA Arc, HP Data Protector & Shadow Protect), design backup strategies & backup media management

Bahrain

Accountable for administering various technical issues in keypoint as well as managed Active Directory, Exchange Server, VoIP System (Asterisk) & other network devicesLiable for managing desktop issues including Outlook, configuring Blackberry devices & periodical maintenance of Servers & DesktopsInstallation & troubleshooting printers & printing issuesCustomer handling and client trainingVendor coordination and asset managementIdentify the hardware requirements, review quotes and order placement

Trivandrum