Jayanta Saha Email & Phone Number

Dhaka, Bd

Chicago, Illinois, United States

•Ensure the stability, security, and efficiency of IT systems, networks, and infrastructure•Implement and maintain security measures to protect servers from unauthorized access, attacks, and breaches through the use of Sophos and SentinelOne firewalls•Negotiate and manage contracts with third-party vendors and service providers.•Identify and implement new technologies that can improve business operations.•Configure, maintain, and monitor network infrastructure, including routers, switches, firewalls, and VPNs through softwares like Putty, UniFi, and OPManager•Implement and monitor cybersecurity measures and implement organization policy to protect data using Forcepoint DLP•Create, manage, and remove user accounts and access rights within systems and applications using Microsoft IDM•Oversee technical support for end-users, addressing hardware, software, and network issues.•Work with other IT professionals, departments, and external vendors to support and implement IT projects.

New York, United States

• Managed and maintained network infrastructure, ensuring smooth operation of systems through Cisco.• Installed, configured, and updated software and hardware components.• Monitored system performance, identifying and resolving issues to minimize downtime. Implemented security measures to protect against unauthorized access with the help of Microsoft IDM• Conducted weekly backups and disaster recovery planning to safeguard data integrity.• Documented system configurations, procedures, and troubleshooting steps for reference.• Collaborated with other IT professionals to optimize system functionality and efficiency.• Maintained network infrastructure, including routers, switches, and firewalls using Putty and web-based GUI.• Monitored network performance and identified and resolved connectivity issues promptly. • Conducted regular audits and assessments to identify vulnerabilities and mitigate risks.• Collaborated with other IT teams to integrate new technologies and solutions into the network environment.• Helped develop the website for the company using HTML and SQL

New York, United States

- Provided technical assistance and troubleshooting to customers experiencing software or hardware issues.- Responded promptly to customer inquiries via phone, email, or chat, ensuring timely resolution of issues of students and professors- Escalated complex problems to higher-level support teams for further investigation and resolution using EasyVista Ticketing systems- Assisted customers with software installations, updates, and configuration settings.- Guided customers through troubleshooting steps and provided clear instructions for problem resolution.- Documented customer interactions and resolutions in a ticketing system for future reference.- Offered guidance and training to customers on how to use software applications and systems effectively.- Collaborated with other IT teams to identify and address recurring issues and improve overall customer satisfaction.- Stayed updated on product knowledge and best practices to deliver high-quality support services.

Dhaka, Bangladesh

- Assisted in planning and organizing project activities, ensuring adherence to timelines and budgets.- Coordinated communication between team members, stakeholders, and clients to facilitate project progress.- Supported project managers in monitoring and controlling project scope, schedule, and resources.- Prepared and maintained project documentation, including status reports, meeting minutes, and action items.- Conducted research and analysis to support decision-making and problem-solving throughout the project lifecycle.- Helped identify risks and issues, developing mitigation strategies and contingency plans as needed.- Contributed to project meetings, providing updates on progress, risks, and issues.- Liaised with vendors and suppliers to procure necessary resources and services for project execution.- Collaborated with cross-functional teams to achieve project objectives and deliverables.

Bachelor'S Degree, Computer Science

High School Diploma, International Baccalaureate