Jovan S. Email & Phone Number

Remote

Cultivated and developed customer relationships to enable sustained revenue growth• Attended enrollment meetings to communicate client vision and program design to target audience• Assisted with global patient recruitment for clinical research studies in various therapeutic areas• Drove new business development and client acquisition through cold calling, lead generation and exceptional service• Overseeing the advancement of contract negotiations for legal… Show more Cultivated and developed customer relationships to enable sustained revenue growth• Attended enrollment meetings to communicate client vision and program design to target audience• Assisted with global patient recruitment for clinical research studies in various therapeutic areas• Drove new business development and client acquisition through cold calling, lead generation and exceptional service• Overseeing the advancement of contract negotiations for legal documentation that must be agreed upon in the process• Communicated with clients via email, phone, online presentations, screen-share and in-person meetings• Oversaw multiple accounts and worked diligently to meet and exceed performance goals• Acted as main point of contact in matters relating to client concerns and needs• Followed up with key account business partners to maximize account potential and generate project leads• Become an expert in identifying challenges that our Physicians face in running clinical trials• Pursue qualified opportunities to close; meet or exceed quota• Communicate company value to prospective customers in a compelling and personalized manner Illustrate the various solutions from• Providing consultation in answering all inquiries and how each can solve specific Physician challenges• Build relationships with prospects and internal stakeholders to grow new business• Work collaboratively across departments to execute sales strategy as the firm introduces enhancements to existing solutions and releases new products• Proficiency with Microsoft Suite programs• Advanced use of Salesforce CRM system for consistent records and documentation of account activities Show less

Remote

Achieved territory, individual and company goals for call metrics, sample distribution, market share and sales Build positive trust relationships with representatives to influence targeted group in the decision making process Proficiency with Microsoft Suite programs Consistent utilization of Customer Relationship Management (CRM) system for workmanship documentation Buy-and-Bill System usage for distribution and reimbursement of Provider-Administered Outpatient Drugs… Show more Achieved territory, individual and company goals for call metrics, sample distribution, market share and sales Build positive trust relationships with representatives to influence targeted group in the decision making process Proficiency with Microsoft Suite programs Consistent utilization of Customer Relationship Management (CRM) system for workmanship documentation Buy-and-Bill System usage for distribution and reimbursement of Provider-Administered Outpatient Drugs Specialty Sales in Gastroenterology, Diabetes, & Neurology Involvement in Inside and Field Sales Operations Educated customers on product features and technical details to highlight benefits. Followed-up with customer after sale to identify and resolve service, account or technical issues to maintain customer satisfaction. Answered customers' questions and addressed problems and complaints in timely manner Liaised with vendors to coordinate delivery schedules and promote customer satisfaction. Communicated effectively with clientele to maintain customer satisfaction and loyalty. Introduced customers to new offerings and updated accounts. Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions. Implemented consultative sales techniques to generate revenues and exceed sales targets. Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful info regarding products. Conducted site visits to assess needs, demonstrate products and recommend solutions for customer needs Achieved territory, individual and company goals for call metrics, sample distribution, market share and sales. Educated clients on product benefits and provided demonstrations. Employed effective selling, listening and negotiation skills while communicating with customers. Show less

Used POS system to assist with new membership cards, change of address and billing questions. Answered phones, issued equipment and completed guest check-in. Advertised current promotions to increase enrollment using various social media platforms. Welcomed guests, provided answers to questions, and anticipated guests' service needs. Demonstrated self-reliance by meeting and exceeding workflow needs. Prioritized and organized tasks to efficiently accomplish service… Show more Used POS system to assist with new membership cards, change of address and billing questions. Answered phones, issued equipment and completed guest check-in. Advertised current promotions to increase enrollment using various social media platforms. Welcomed guests, provided answers to questions, and anticipated guests' service needs. Demonstrated self-reliance by meeting and exceeding workflow needs. Prioritized and organized tasks to efficiently accomplish service goals. Provided excellent service and attention to customers when face-to-face or through phone conversations. Mastered use of gym and fitness center equipment and rules for sports activities and delivered safety-focuseddemonstrations to members and guests when requested. Educated and encouraged members and guests about available fitness programs and classes and guided fitnessequipment users in proper, safe and beneficial operation. Promoted monthly events and activities to increase participation and revenue. Educated customers on product features and technical details to highlight benefits. Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked,organized and current. Recommended optimal merchandise based on customer needs and desires Show less

North Port, Florida, United States

Perkin's Restaurant & BakeryService Representative | North Port, FL - 03/2012 to 12/2017• Navigated job responsibilities and completed regular tasks by interacting effectively with other employees• Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times• Minimized customer wait times by efficiently taking and filling large volume of orders each day• Greeted newly seated guests quickly and efficiently•… Show more Perkin's Restaurant & BakeryService Representative | North Port, FL - 03/2012 to 12/2017• Navigated job responsibilities and completed regular tasks by interacting effectively with other employees• Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times• Minimized customer wait times by efficiently taking and filling large volume of orders each day• Greeted newly seated guests quickly and efficiently• Assisted kitchen staff with food counts by determining number of items required for complete service• Proactive promotional strategies and dessert mentions• Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours• Washed buffet, restaurant, and banquet items, including silverware, dishes, cooking utensils, equipment and displays• Educated guests on daily specials and appetizers, entrees, desserts, and other menu items• Operated and maintained cleaning equipment and tools , including dishwasher, hand wash stations, pot-scrubbing station, and trash compactor• Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution• Arranged place settings with fresh tablecloths, tableware, and flowers to beautify table. Show less