Jim Saitow Email & Phone Number

New Hampshire, United States

Joined the largest furniture retailer in the nation to turn around a bottom-ranked location that had struggled without a stable leader for 8 months prior to arrival. Performance goals were not being met and customer satisfaction scores were poor prior to arrival. Through staff training and development, made a complete turn around and established it as the best in the organization.

Greater Boston Area

Clinical Operations and financial responsibility for the nations largest body transformation company specializing in non-invasive liposuction and facial rejuvenation. Tasked with marrying together Sales/Operations, Clinical, and administration for a high volume surgical center safely transforming the way people view themselves on a daily basis. Manage, coach, and mentor cross functioning teams consisting of nurses, surgeons, sales, and administration to ensure patient excitement from consultation through surgery

Chosen to lead a team of Hearing Healthcare professionals in planning, developing and executing market strategies, solutions and day to day processes to maximize company profitability, spanning 26 clinics located through out the Northeast United States. Establish and maintain a standard of superlative delivery to front line patient care by the team consisting of 6 Doctors of Audiology, 9 Board Certified Hearing Instrument Specialists, and 15 Patient Care Coordinators.

Northeast

Oversaw every facet of sales, service, operations, and people management in the highest-volume district in the entire company. Fully accountable for the profitable performance of 20 optical stores in 4 New England states (NH, MA, ME, CT), with 10 located inside Sears stores, 8 within JC Penney, 1 inside a Boscov’s, and 1 in a US Air Force Base. Took over a lower-volume district and built it into one of the very best in the company: Drove the district from 36th to 1st in the entire company (48 districts) for total sales volume by 2014, easily surpassing corporate expectations. Generated consistent year-over-year growth of 3-4%. Achieved remarkable improvement in key performance metrics, often leading the region (8 districts) in sales-over-budget, sales growth over LY, average sale, profit contribution, and payroll control. Formally awarded on 3 separate occasions as the top-performing district manager in the entire country – selected out of 48 candidates nationwide. Built and developed a very strong, dedicated team – recruited dozens of doctors, opticians, and retail associates; promoted 7 associates to management positions and 4 managers to training roles. Developed, nurtured, and managed complex relationships with 14 doctors of optometry and numerous store and field leaders from Sears, JC Penney, Boscov’s, and the United States Air Force. Handpicked by the executive team to serve on a Sears’s turnaround committee – identified several areas for improvement within the brand to address declining sales. Opened 3 new stores for the company and closed down 4 others – oversaw every detail of every project and completed each one on schedule and within budget. Rated as “consistently exceeds expectations” in several different categories on the annual performance evaluations including sales training, operations, and bottom-line growth.

Northeast

Oversaw 13 stores in 4 New England states (NH, MA, ME, VT) for the largest bedding retail chain in the country with complete accountability for all aspects of the business including sales, clientele growth, P&L, recruitment, training and development, and community relations. Took over an unprofitable, understaffed, bottom-ranked district and immediately turned it around: Led the district from 48th to 15th in the country (50 districts) and 10th to 4th in the region (10 districts) for total sales volume – achieved extraordinary improvement in every area of the business.  Created a new training program focused on add-on sales that increased the district’s average sale by an astonishing 53% over the first 3 years, improving from $1700 to $2600. Formally awarded on 8 different occasions as the top-performing district manager in the entire country – selected out of 50 candidates nationwide. Built a very talented and customer-focused team through internal training, mentoring, and leadership development – promoted 7 top producers to store manager and 2 store managers to area manager. Improved operational efficiency in every location – drove operational and financial audit scores from 72% to a consistent 85-90% while increasing the profit contribution by 19%. Designed a comprehensive “operational excellence” program for internal audits that proved to be very effective – this rolled out to all 50 districts nationwide. Coordinated several successful promotional events and participated in local agricultural fairs, sporting events, and home shows, significantly improving brand awareness and community engagement

Northeast

Relocated north to a larger district in 2001 after previous success in the southeast. Oversaw 19 locations in 5 states (MA, NH, VT, ME, MN) for a specialty retail chain focused on fine art reproduction and high-end custom framing. Took over a mid-volume district and quickly drove it to greater heights: Drove the district from 19th to 13th in the country (38 districts) and 5th to 3rd in the region (10 districts) for total sales volume with considerable improvement in all key performance indicators.  Formally awarded on 4 different occasions as the top-performing district manager in the entire country – selected out of 38 candidates company-wide. Hand-picked by executive leaders to on-board, train, mentor, and develop all newly hired & promoted district managers in the company. Selected to re-write the company’s internal training manual for all incoming management personnel. Developed and promoted 7 assistant managers to store manager and 5 store managers to field trainer.Advanced through the ranks with Prints Plus to oversee 14 stores in FL and GA (drove that district from 11th to 3rd in the region and 29th to 12th in the country). Opened more than 40 new stores during a period of rapid growth.