Jose Santiago Email and Phone Number
morristown, new jersey, united states
Jose Santiago's Location
Zebulon, North Carolina, United States, United States
Jose Santiago's Contact Details
Jose Santiago work email
- Valid
- Valid
Jose Santiago personal email
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About Jose Santiago
Jose Santiago is a Adv Application Engineer Team Lead at Honeywell. He possess expertise in active directory, troubleshooting, vpn, bmc remedy, technical support and 81 more skills. He is proficient in English and Spanish.
Jose Santiago's Current Company Details
Honeywell
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Adv Application Engineer Team Lead
morristown, new jersey, united states
- Website:
- honeywell.com
- Employees:
- 104198
Jose Santiago Work Experience Details
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Adv Application Engineer Team LeadHoneywell Aug 2022 - PresentUnited States• Analyzed RF communications and network topology using proprietary and commercially available tools.• Automated administrative tasks and scripted system analysis processes using PowerShell, Python and XML based tool sets.Utilized SQL and relational databases for data evaluation and report generation.• Introduced Honeywell CSAT, FCR and NPS measures for Smart Energy Technical Support Organization. Included transition to salesforce.com as part of SLA improvement initiatives.• Coordinate with sales, product management and development when evaluating and approving customer enhancement requests.• Responds to customer support requests (phone, e-mail and support portal) to resolve technical issues of different complexity.• Troubleshoot applications and components involved in the AMI solutions. This includes: AMI, MDM and Energy Management System (EMS) applications, Oracle database and Web Services interface (MultiSpeak and SOAP).• Diagnoses problems by parsing internal system log files and using SQL queries•Delegating task to team members.•Managing the day to day activities of the team.•Conducting training of team members to maximize their potential.
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Ami Software Engineer LlHoneywell Oct 2019 - Aug 2022Raleigh, Nc, United States• Analyzed RF communications and network topology using proprietary and commercially available tools.• Automated administrative tasks and scripted system analysis processes using PowerShell, Python and XML based tool sets.Utilized SQL and relational databases for data evaluation and report generation.• Introduced Honeywell CSAT, FCR and NPS measures for Smart Energy Technical Support Organization. Included transition to salesforce.com as part of SLA improvement initiatives.• Coordinate with sales, product management and development when evaluating and approving customer enhancement requests.• Responds to customer support requests (phone, e-mail and support portal) to resolve technical issues of different complexity.• Troubleshoot applications and components involved in the AMI solutions. This includes: AMI, MDM and Energy Management System (EMS) applications, Oracle database and Web Services interface (MultiSpeak and SOAP).• Diagnoses problems by parsing internal system log files and using SQL queries
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Ami Support AnalystHoneywell May 2014 - Sep 2019Raleigh, North Carolina• Responds to customer support requests (phone, e-mail and support portal) to resolve technical issues of different complexity.• Troubleshoot applications and components involved in the AMI solutions. This includes: AMI, MDM and Energy Management System (EMS) applications, Oracle database and Web Services interface (MultiSpeak and SOAP).• Diagnoses problems by parsing internal system log files and using SQL queries• Communicates updates on issues in a timely manner to ensure client satisfaction and manage the customer relationship.• Works with appropriate resources such as the software development team on unresolved issues and follow up with customer to ensure resolution.• Collaborates with internal departments (including Europe) to effectively resolve technical issues.• Maintains awareness of service level agreement targets to help meet and exceed requirements.• Documents problems status and resolutions to maintain support history.• Develops tools and scripts to help in troubleshooting technical issues.• Creates application software patches to resolve technical issues.
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Support Center AnalystCredit Suisse May 2011 - May 2014United StatesAccepts and logs authorized calls by phone, web, mail, or other authorized meansAuthenticates the caller (where it was not possible to pre-authenticated)Qualifies service calls and/or incidents as covered by SLAsUpdates existing incidents and service call records active in the incident management systemCategorizes and prioritizes incidents and service requestsUnderstands service levels and executes their tasks accordinglyProvides internal and external communication of incident status, engaging next level support when requiredCoordinates incident resolution and service request completion with various workgroupsSoftware, Hardware, Connectivity fault diagnosis, analysis and First Touch ResolutionTelephone (only) remote troubleshootingTelephone & Remote Desktop takeover (e.g Bombgar, Carbon Copy, Dameware etc)Software Break fixHardware Break fix (diagnosis only) Desktop, Laptop, BlackberryRemote/mobile connectivity issues (Broadband, 3G/GPRS, RAS, SecureID, VPN, PPTP)Troubleshooting Directory Services related issues (AD, LDAP, NIS and/or Novell Netware v4)ARS Remedy v7Avaya Contact Center (CS Telephony Platform) -
Service Desk Analyst 2Hp Feb 2009 - May 2011Basic trouble shooting, adding /removing accounts, modifying permissions on accounts, escalaing issues when appropriate, documenting work and documenting issues in Remedy.Listen carefully to and communicate effectively with clients who call in with a wide variety of inquiries or issues. All responses must be according to procedural quidelines and it will be extremely important to follow the most recently updated procedure when repsonding to customer questions. All written responses must be accurate in terms of grammar, punctuation and spelling.MS Office suite, and Adobe. Working knowledge of basic standard software such as: MS Office suites, Adobe suites, Multiple Windows platforms, etcMCP/MCSA/MCSE or Equivalent experienceMCP in Windows 200x Server AdministrationSecurity Certification or other non-Microsoft CertificationExchange Certification or Equivalent experienceAdministration Certification or Equivalent ExperienceMCP, MCDST or MCSE certification preferred or equivalent UNIX / Linux experience / certificationExperience with Active Directory, adding users, changing groups, setting permissions, etc. -
It Analyst 2Cisco Systems Aug 2005 - Feb 2009United States -
Operation SpecialistCommunity Healthcare Network Jan 2002 - Aug 2005Greater New York City Area
Jose Santiago Skills
Active Directory
Troubleshooting
Vpn
Bmc Remedy
Technical Support
Windows Server
Microsoft Exchange
Windows Xp
Hardware
Windows 7
Networking
Linux
Incident Management
Itil
Software Installation
Laptops
Windows
Help Desk Support
Servers
Microsoft Certified Professional
Software Documentation
Vendor Management
Computer Hardware
Citrix
Sharepoint
Disaster Recovery
Microsoft Office
Outlook
Operating Systems
Vmware
Call Centers
System Administration
Blackberry Enterprise Server
Cisco Technologies
Remote Desktop
Tcp/ip
Business Analysis
It Management
Project Management
Virtualization
Process Improvement
Html
Sql
Visio
Access
Blackberry
Hardware Support
.net
Leadership
Matlab
Microsoft Excel
C
Autocad
Ms Project
Manufacturing
Customer Service
Microsoft Word
Product Development
Photoshop
Social Media
Research
Powerpoint
Teamwork
Program Management
Teaching
Systems Engineering
R&d
Electrical Engineering
Team Building
Process Scheduler
Business Intelligence
Team Oriented
Motivated Self Starter
Team Leadership
Educational Technology
Educational Leadership
Project Engineering
Engineering
Cross Functional Team Leadership
Cross Functional Team Building
Quality Control
Electronics
Six Sigma
Continuous Improvement
Aerospace
Testing
Jose Santiago Education Details
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Asa Institute Of Business And Computer TechnologyInformation Technology
Frequently Asked Questions about Jose Santiago
What company does Jose Santiago work for?
Jose Santiago works for Honeywell
What is Jose Santiago's role at the current company?
Jose Santiago's current role is Adv Application Engineer Team Lead.
What is Jose Santiago's email address?
Jose Santiago's email address is js****@****aol.com
What schools did Jose Santiago attend?
Jose Santiago attended Asa Institute Of Business And Computer Technology.
What are some of Jose Santiago's interests?
Jose Santiago has interest in Power And Energy Systems, Research And Development, Communications And Signal Processing, Network Engineering, Manufacturing, Integrated Circuit Design, Computer Engineering, Aerospace And Aviation Systems, Control Systems.
What skills is Jose Santiago known for?
Jose Santiago has skills like Active Directory, Troubleshooting, Vpn, Bmc Remedy, Technical Support, Windows Server, Microsoft Exchange, Windows Xp, Hardware, Windows 7, Networking, Linux.
Who are Jose Santiago's colleagues?
Jose Santiago's colleagues are Ian Robert Alder, Jose De Jesus Cadena Correa, Tom Bain Maicd, Noah Spark, Jessica Garciano, Sundarraju K, Joe Cuddy.
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Jose Santiago
Springfield, Pa
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