IT/Medical liaison, autonomous role in interfacing Medical, Pharmacy, and Dental to provide progressive and seamless healthcare in the Electronic medium. Pharmacy IT: Implementation of QS1 and Innovation Symphony Software from legacy PPC (Pacific Pharmacy Computers). Workflow initiatives for RX IT including, Touch Screen technologies, updated POS, ATEB IVR, and Digital Message board. Dental IT: New Dental Clinic Implementation of QSI. Including Gendex\Vicwin X-ray imaging systems. Medical IT: Implementation of NextGen EPM and EHR system from legacy Health Pro XL. Worked with health care providers to better customize EHR workflow for better patient care and minimize provider stress. Maintain population tracking software i2i Tracks for award winning diabetic and OB preventive care. Enterprise IT: Implementation of Dell network infrastructure from Legacy 3Com. Maintained 3Com NBX system. Microsoft Exchange 2003 to 2007 migration. Symantec BackExe and Microsoft DPM for disaster recovery. Use of Active Directory, MSHyperV, MSSQL, Exchange, MS Office Suite Legacy-Current, NTFS Security, Barracuda Networks Spam and Net Monitoring Appliances.

When working with end users the technical aspect is only a part of job. Good communication and understanding on their part is what concludes a support call with satisfaction. Provided onsite technical support and training for residential, small and medium sized business ranging from single workstation home to 30 user Windows domain environment. Extensive experience in malicious software removal and PC optimization. Gained rich Customer Service skills, and a ability to explain technical details to non technical users.

Purchased 12Dollars.NET DBA and dial up internet service clients from A1webserver after completing internship. Gained knowledge of the “Business” of Information Technology and small business management.