Jeff Sandgren Email & Phone Number

United States

United States

• Managed remote device firmware/configuration upgrade delivery projects for global and US Federal Xerox accounts, ensuring seamless and efficient execution of the project goals.
• Designed custom SQL/EXCEL reports to poll and analyze customer MFD environment data, enabling real-time tracking and effective project status updates.
• Supervised a global team of up to eight members, conducting annual evaluations, setting professional goals, and leading the interviewing process for… Show more
• Supervised a global team of up to eight members, conducting annual evaluations, setting professional goals, and leading the interviewing process for new candidates.Accomplishments
• Spearheaded the successful launch of a new service delivery team exclusively dedicated to managing device upgrade projects and delivering security/critical fixes and fleet baseline upgrades. These efforts directly.
• Implemented and hosted weekly Community of Practice calls fostering collaboration among the Software Solutions Support Group, Account Implementation Teams, and Analysts. These calls facilitated the review of current.

United States

• Managed remote device firmware/configuration upgrade delivery projects to global and US Federal Xerox accounts.
• Designed custom SQL/EXCEL reports to poll and evaluate customer environment data and track project status.
• Supervised a global team up to eight members (annual evaluations, professional goal setting, interviewing new candidates)Accomplishments
• Launched new service team focused on managing device upgrade projected delivering security/critical fix/fleet… Show more
• Launched new service team focused on managing device upgrade projected delivering security/critical fix/fleet baseline upgrades to accounts with 200-10,000 devices.
• Implemented and hosted weekly Community of Practice calls for the Software Solutions Support Group, Account Implementation Teams, and Analysts to review current issues, release new training, conduct feature reviews.

Designing promotional items including: web design, display stands, business cards, tri-folds, event flyers, CD covers, T-shirts, buttons and stickers and calendars. Designing and editing Web Sites and for various items for Penfield FRIST (FLL/FTC) Robotics Teams.

Rochester, New York Area

• Managed remote device firmware/configuration upgrade delivery projects to global and US Federal Xerox accounts.
• Designed custom SQL/EXCEL reports to poll and evaluate customer environment data and track project status.
• Supervised a global team up to eight members (annual evaluations, professional goal setting, interviewing new candidates)Accomplishments
• Launched new service team focused on managing device upgrade projected delivering security/critical fix/fleet… Show more
• Launched new service team focused on managing device upgrade projected delivering security/critical fix/fleet baseline upgrades to accounts with 200-10,000 devices.
• Implemented and hosted weekly Community of Practice calls for the Software Solutions Support Group, Account Implementation Teams, and Analysts to review current issues, release new training, conduct feature reviews.

Webster NY

• Managed/participated in projects that improved internal process, reduced service costs, business resumption plan and implemented proactive customer service.
• Provided Level 3 application support and support to development team to resolve issues while meeting service level agreements for Xerox Managed Application Suite, Xerox Next Gen Applications and 3rd Party Advanced.
• Responsible for new application/solutions onboarding for global support:… Show more
• Responsible for new application/solutions onboarding for global support: Developed/Reviewed/Approved Support Plans/RACI/Support and Training Documentation.
• Developed a proactive maintenance alert communication system for over 500 accounts by coordinating with engineering teams which also delivered “First Steps” for troubleshooting automatically being sent to customers.

Xerox Production Color Test

• Supported Presales Test and Sales teams through installation, maintenance and retrofit of iGen3s, iGen4s, Color 6000/800 and CX1000 devices.
• Managed maintained office/print production lab equipment, supplies and internal networks while achieving "Green" objectives.Achievements:
• Maximized efficiency while minimizing foot-print, designing and implementing Green strategies for building laboratory and office environments, and serving as key member building facilities… Show more
• Maximized efficiency while minimizing foot-print, designing and implementing Green strategies for building laboratory and office environments, and serving as key member building facilities operations team including.
• Established and managed robust group network comprised of +9 network printers, 15 digital RIP servers, and 15 PC and Mac computers.
• Ensured optimal performance and functioning of electrical, mechanical, and software systems on large digital equipment totaling +$500K in value, and requiring dual 3-phase 220v power, providing service, installation.

Systems Integration

• Systems and component integration testing. Serviced and maintained hardware, electrical and software system on high level production digital presses. Reliability Grow Testing on digital presses. Developed and executed.
• Repaired, validated, and ensured adherence to specific machine specifications of widely diverse system issues, identifying whether problem lied in hardware, software, or with customer files or media, and… Show more.
• Repaired, validated, and ensured adherence to specific machine specifications of widely diverse system issues, identifying whether problem lied in hardware, software, or with customer files or media, and developing.
• Maintained maximum quality of system image quality including print engine image quality, and front-end color consistency and accuracy, performing diligent troubleshooting, problem solving, and QA monitoring. Show less

Futures Program

Systems and component integration testing. Serviced and maintained hardware, electrical and software system on high level production digital presses. Developed and executed engineering tests plans and system validations.

Product Support Integration

• Systems and component integration customer orientated testing. Serviced and maintained hardware, electrical and software system on high level production digital presses. Reliability Grow Testing on digital presses..
• Ensured optimal quality of images including print engine image quality, and front-end color consistency and accuracy, conducting thorough quality review, analysis, and assurance.
• Instrumental in… Show more Systems and component integration customer orientated testing. Serviced and maintained hardware, electrical and software system on high level production digital presses. Reliability Grow.
• Instrumental in collaterals on iGen3 digital press winning multiple awards, editing, color-correcting, and printing GATF. Show less

• Design and sales of kitchen cabinets and counter tops. Kitchen and Bath, Plumbing and Appliance sales and inventory management.
• Developed and sold custom designs for kitchen cabinets and countertops, baths, and plumbing systems.
• Generated up to $50K on monthly basis, growing and managing multiple accounts valued between $10-30K each.

Associate'S In Visual Communications And Graphic Design, Visual Communications And Graphic Design

: Radio And Television.