Julio Sandoval Schwartzmann Pmp®, Dasm®, Itil® Email & Phone Number

Santiago Metropolitan Region, Chile

Área Metropolitana De Santiago

Santiago De Chile

Dirigir y gestionar proyectos de clientes de IIA. Realizar preventa técnica de nuevos proyectos.

Santiago, Chile

Trabajando en GRUPO Security a través de EPMCHILE.Dentro de las principales funciones están Liderar y ejecutar proyectos de Infraestructura Tecnológica del Grupo Security.

Providencia, Santiago De Chile

• English:Head of System Security Operation Center (Apr.13 – Mar.14)
• Lead of the System Administration Team (17 people).
• Manage system administration in over 30 client companies from different business areas, like banks, retail,pharmaceutical, clinic, mining, etc.
• Controlled customer service, tracking metrics and key performance indicators in a daily basis, prioritizing critical services and taking actions quickly.
• Improved clients services updating and amending configuration setup on security appliances in line with business demands.
• Responsible for training and skills development of technical staff to provide support at Level 1 and 2 in tecnologies such as: Advanced Firewall Management, Intrusion Prevention Systems, Distributed Denial of Service.

Huechuraba, Ciudad Empresarial, Santiago

• English: IT Service Manager (May.12-Jan.13)
• Responsible for the administration of all system operations and business continuity.
• Supervision of HelpDesk (5 people) and Inventory (2 people) Teams.
• Incident and Request Manager (ITIL), tracking main cases in service desk system.
• Configuration Manager (ITIL), adapting assets of inventory into corporative asset system.
• Service Level Manager (ITIL), controlling service level response between customers and IT resolutors.

Santiago De Chile

• English:Head of IT Operation and HelpDesk (Jul.11-May12)
• Leader of IT Operation (5 people) and HelpDesk (5 people).
• Accountable of Data Center Infrastructure. Cordinate replacemente and maintenance at Facilities in orden to ensure IT continuity.
• Improved some IT Operation processes with internal customers, finding a more robust way to make the process.
• Implementation of biometric access to Data Center, avoiding risk of unauthorized Access.
• Restructure of Operations area, including and coaching a supervisor on business processes.

• English:Senior System Engineer (Apr.10-Jul.11)
• Accountable of technical managing for Servers and Applications.
• Supervisor of helpdesk team (2 people).
• Evaluation, planification, cordination and execution of technical improvements both in test and production enviroment.
• Support to internal IT Projects. Configure Applications Servers according to different Projects.
• Attention to incidents and requirements of internal and external customers.

• English:Head of Middleware (Nov.07-Jan.10)
• Responsible for manage and operate Middleware area.
• Team management, 2 supervisors and 6 administrators.
• IT Services Continuity for about 200 virtual servers and 100 physical servers over HP blade and storage infrastructure.
• Implement and support IT Infrastructure for several projects as SAP, SharePoint Portal, System Configuration Manager, reverse proxies, certification authority, SQL2005 Clusters, virtual applications with Citrix and.
• Recognition from Microsoft due to a successful migration to Exchange 2010 as the first company in Latin America.Spanish:

• English:Research Engineer in new technologies (Oct.06-Nov.07)
• Project Manager of new technologies.
• Documentation of WebSphere Servers Administration.
• Implementation of 2 WebSphere Servers Clusters, making a more robust plataform for internal applications.
• Functional support of WebSphere Portal in order to publish Intranet and Extranet Sites.
• Feasibility study for the implementation of Power Line Communication (PLC) in Binaria and CGE Group, as a customer service.

Encargado de Infraestructura de Red, Correo Electrónico Corporativo y soporte de aplicaciones legadas de la empresa en plataforma J2EE.Jefe de Proyectos (2005-2006) Consolidación de Servidores Corporativos con tecnología Blade de IBM. Monitoreo de Servidores y Servicios Corporativos. Alta disponibilidad de Servicios Críticos de Informática. Cluster de.

Providencia

Soporte Novell, AS400 y Windows NT.Soporte Desktop en Bank of America.

Diploma Evaluación De Decisiones Estratégicas, Ingeniería Industrial

Ingeniero Civil Industrial, Economía Y Gestión Industrial

Ingeniero De Ejecución Eléctrico, Mención Electrónica Y Telecomunicaciones