Joseph Sanicky Email & Phone Number

Cleveland/Akron, Ohio Area

Cleveland/Akron, Ohio Area

This position is 75% travel within the United States & Canada • Be the sole interface between the local move vendor, and the customer. • Resolve issues as they arise. • Track all time and materials used by the local move vendor. • Supervise the loading process. Make sure that the local move vendor is using best practices and safe and secure methods to complete the relocation. • Complete a walk-through with the customer to be sure that all items have been loaded, and that nothing is left in closets, hallways, storage areas or empty workstations. • Ensure that all cartons, computers, files, equipment and freestanding furniture are placed in the proper location. • Supervise the packing and loading of the furniture shipment. Be sure that any special items are the last items to be loaded into the trailer. • After all items have been removed from the space, be sure that the area is broom swept and in good condition. Walk-through with the property manager or landlord as requested. • Track all hours and expenses. • Track all time and materials used by local move vendor. • Record all discrepancies and report accordingly. • Install artwork, whiteboards and marker boards. • Basic installation, de-installation and troubleshooting of modular systems furniture and freestanding office furniture. • Assembly and set up of microwaves, refrigerators and toasters. • Disconnect and Reconnect Copiers/Finishers. • Assist the local crew with the move when all of the above responsibilities are accounted for.

Medina, Oh

Desktop & Laptop Repair: diagnose, research, investigate, repair & replace hardware, repair and/or re-installation of software and/or operating systems, data transfers and other basicsOn-site Tech Work: travel on location to troubleshoot and fix customer issues, mostly home calls involving pick-up/drop-off, basic setups, and network setupsIndependent Work-style: four machines was my minimum concurrent workload along with calls both in and out, keeping up with contract customers needing remote support on-demand, and walk-in customers. There was almost no supervision of the staff and we were left to our own devices to keep the workflow moving and up to quality control standardsComprehensive care & sales: customer intake/outtake including education on processes, pc care, and use. In-depth questioning to determine customer disposition and necessary services for the specific situation. It was my responsibility to keep the customers appraised of the work and call with updates/quotes while also advising them on the best course of action as fits their specific needs and circumstances.Closely work with contemporaries: the nature of the work required constant communion with my fellow techs to both elucidate problem machines more quickly but also to keep up with information, technology, methodology, and what customer units my peers were working on. The vast majority of my learned skills from this position were gleaned or received from my two peers and through experience troubleshooting unique pc repair situations that demanded specialized solutions.Unique Projects: I built a total of four gaming PCs during my employment. Three were identical and required I build them with community youths to teach them skills and assist a local social program. The fourth was a rather intense high-end gaming build.Basic Responsibilities: field customer calls & answer questions/update on unit status, maintain inventory and cash drawer, open/close the store, make safe deposits

Valley City, Oh

Live Chat: field up to three simultaneous customer chats ranging from sales questions, basic technical questions, specific parts look-up assistance, warranty inquiries, and forwarding to the correct phone line for advanced support.Phones:Customer Service - Assist customers with finding the correct part for their problem, identify the correct unit, or further elucidate the customer on more complex parts questions for our myriad line of lawn care products. Hunting down old items in archives or one of our multiple software databases across multiple programs and AS400 systems.Sales - Our Motto "Always Be Selling," every call was a sales opportunity for our myriad supporting products and upkeep materials. Seek and forward opportunity for larger unit purchases to the wholesale department. I was consistently in the top three for sales during my tenure.Technical Support - Explain basic operations, expound upon warranty coverage, troubleshoot for confused customers, instruct on safe operations, escalate to higher tier technical support when necessary.Dealer Support - Field calls from Cub Cadet dealerships ranging from orders, specific dealer support inquiries, execute follow-up on seasonal and annual specials, moderate correspondence between dealer and customers to ease conflict scenarios.Letter Writing: Digest and respond to written correspondence in business-appropriate parlance. This task often necessitated going above-and-beyond customer expectations and solving rather abstract customer issues with finesse and good humor.Miscellaneous: I created a home-made automated script in order to drastically accelerate my workflow and lower the amount of physical inputs necessary to complete each call. This script included built-in text replacement via abbreviations, large auto-input scripts for explaining warranties and return policies, multi-key & click macros to streamline antiquated software use, and advanced macros for quickly navigating our AS400.

Assist children too young to work alone, guide them through their work, grade and correct papers religiously, inventory, assist students at all levels as necessary with their individual work, keep parents updated with their children's progress on a weekly basis, contact potential customers and give orientations, mathematics and reading/writing comprehension tutoring, key-holder.

Assist customers in every step of their technology purchasing journey from learning the basics, understanding the role of the computer and/or accessory, recommend purchases and necessary items for their specific needs, prepare and teach them how to use their new products, and perform on-site work if necessary. Keeping up the sales floor, inventory, and tags were all apart of this endeavor.Behind the counter my responsibilities were to help manage our out-of-house tech work, in-house tech work, schedule appointments, repairs, and orders, while keeping things organized and manageable. These ventures often included contacting OEMS and larger manufacturers for a variety of reasons and various telephone/internet based service support agents.This job required consistent new training to stay up-to-date on technology and new hardware to create the best possible experience for every level of customer, neophyte or expert.

Write weekly/bi-weekly columns about the most successful MMORPG in history, World of Warcraft.The focus was to bring a newcomer's perspective to the game in it's late-term form and keep an eye on the pulse of the community and react accordingly with entertaining and accurate content.Blizzard retweeted one of my articles and my columns were well-regarded by Blizzard compared to past entries from the site.I had the opportunity to visit an EA studio for a multi-day press event in Washington D.C., meet and interview the developers, playtest the game in question, and then compose a few pieces on the game.I spent a good amount of time in this position following news in the gaming industry via twitter, facebook, and multiple gaming sites. Social networking was a requirement of this position.After I proved myself in the WoW column I was offered the position of lead content creator for their sister site concerning League of Legends. This role lasted until the sister site was taken down. Said position included daily news articles, videos, and twice-weekly columns of special interest and current events discussion.

Medina, Oh

-Train crew on proper food handling measures, manner in which to craft our food in a quick and efficient manner, necessary safety considerations, and monitor their growth while relaying any impediments to said progression to management so they could append the training accordingly-Lead crew lines during peak hours to ensure maximum customer satisfaction and turn-around time on orders as well as keep our product quality high-Lead the drive-through during peak hours in order to prevent congestion, back-up, and ensure order accuracy-Take inventory, rotate product, prep house-made product, monitor food waste-Conduct change-over from breakfast to lunch, included monitoring and and conducting health & safety checks on all meat products and cleanliness rituals to maintain a smooth operation between the meal change-Open & Close duties: participated in both shift types extensively

3 Years Of Completed Coursework, Philosophy, Literature

Diploma, High School/Secondary Diplomas And Certificates