Jonathan Sanks Email & Phone Number

Rochester, New York Area

IP/IT Computer Support TechnicianResponsibilities:Computer support service for business and in-house computer’s, on site protocol if necessary, troubleshooting both hardware and software issues. Remote support and setup, specializing in Desktop and Laptop repair and support. Other operations include network setup. Support ranging from virus removal, hardware and software repair and upgrade, full diagnostic, over the phone help desk technical support, detailed in custom built desktops… Show more IP/IT Computer Support TechnicianResponsibilities:Computer support service for business and in-house computer’s, on site protocol if necessary, troubleshooting both hardware and software issues. Remote support and setup, specializing in Desktop and Laptop repair and support. Other operations include network setup. Support ranging from virus removal, hardware and software repair and upgrade, full diagnostic, over the phone help desk technical support, detailed in custom built desktops computers. Show less

Rochester, New York, United States

Rochester, New York Area

Contract Work, Rochester, Ny.

Responsibilities:Very from contract to contract, latest assignment:CompuCom AllState Project Management Claims Desktop Refresh Project 2016High Level Tasks include: Log into Old Desktop PC, Run McAfee antivirus update, Initiate backup to the server using USMT tool, verify backup completion, Release IP address from old machine back to the server, Logoff and deinstall old HP desktop, unpack each designated new Dell system, install new desktop indicated by site contact, Run Antivirus… Show more Responsibilities:Very from contract to contract, latest assignment:CompuCom AllState Project Management Claims Desktop Refresh Project 2016High Level Tasks include: Log into Old Desktop PC, Run McAfee antivirus update, Initiate backup to the server using USMT tool, verify backup completion, Release IP address from old machine back to the server, Logoff and deinstall old HP desktop, unpack each designated new Dell system, install new desktop indicated by site contact, Run Antivirus update, Initiate USMT restore on new machine. Show less

Rochester, New York Area

• IT professional with extensive understanding of computer technology, with well over 14 years’ hands on experience ranging from hardware, software and network setup, basic web site design using HTML in Notepad.• Hands on computer repair experience consisting with a background of technical support, ranging from desktop, laptop and tablets.• Experienced helpdesk support technician.• Microsoft Office Certified, proficient using Word, Excel, Access, PowerPoint, etc.• Experienced in… Show more • IT professional with extensive understanding of computer technology, with well over 14 years’ hands on experience ranging from hardware, software and network setup, basic web site design using HTML in Notepad.• Hands on computer repair experience consisting with a background of technical support, ranging from desktop, laptop and tablets.• Experienced helpdesk support technician.• Microsoft Office Certified, proficient using Word, Excel, Access, PowerPoint, etc.• Experienced in Network setup and repair ranging from DSL, cable modem, FireWire, Wi-Fi wireless. • Detailed in the processing of information.• Experienced customer service representative providing quality customer support.• Multi-line phone experience.• Certified, CRT Data Entry Clerk, key board proficient (Alfa/Numeric).• Certified, Information processor. Show less

Rochester, New York Area

I'm handling inbound calls from external and internal clients seeking technical support. The types of technical products that I support are both hardware and software related and vary from client to client.Job Responsibilities:• Responsible for providing the first-line of telephone technical support of hardware, systems, and software applications for clients and/or employees.• Answers questions about installation, operation, configuration, customization, and usage of assigned… Show more I'm handling inbound calls from external and internal clients seeking technical support. The types of technical products that I support are both hardware and software related and vary from client to client.Job Responsibilities:• Responsible for providing the first-line of telephone technical support of hardware, systems, and software applications for clients and/or employees.• Answers questions about installation, operation, configuration, customization, and usage of assigned products.• Applies diagnostic techniques to identify problems, investigate causes and recommend and implement solutions to correct common failures.• Provide remote support and trouble shoot issues with customers to resolve issues.• Escalates complex problems to higher level of expertise within organization. Show less

Duties included, technical support, in-house computer diagnostics and light helpdesk support from incoming calls, recording all incoming transactions, as well as multi-tasking in assisting with merchandising responsibilities, such as stocking, pricing and keeping the store neat, clean and organized. Maintained in handling all cash sales, in-house bookkeeping, accurately handling all sales transactions and other types of payment received for products sold.

A+ Certification Trainning, Computer Science

Activities and Societies: CompTUA 220-801 and CompTIA 220-802 Define information technology (IT) and describe the components of a personal.

A+, Ccna Networking For Home And Small Business_It Essentials: Pc Hardware And Software, B+

Activities and Societies: A+ Certification training Define information technology (IT)  protect equipment from damage, protect data.

Comptua 220-801 And Comptia 220-802A+ Certification Exam Training, B+

Activities and Societies: College course study for preparation of the A+ Certification exam, preparation included study of network.

Certificate, Information Processing, 4.0

Activities and Societies: Microsoft Office Training Course Attended hands-on, instructor-led Office application training classes.

Certificate, Crt Data Emtry, 4.0

Activities and Societies: Data Entry Training 10,000 key strokes per min. Alpha and Numeric Data Entry Training Course.