Jonathan Santiago Email and Phone Number

- Ensure precise compensation for 500+ employees.- Benefits administration.- Knowledge of education laws.- Follow union barganing agreenments.- Manage confidential information.- Team & problem solving.- New procedures implementation.- Data analysis.- Deep focus in employee satisfaction.- System implementation to fully track and process all timesheets submitted to Payroll.- Reduced 85% of Payroll errors in my first year while receiving a 35% increae of timesheets compared to previous years.

IT:• Configuration, deployment and installation of wide range of devices (desktops, tablets, smartphones, printers, etc.).• Reduced downtime for 200+ machines by 35% by scheduling and performing regular maintenance of hardware and software.• Provide just-in-time support both at the HelpDesk and across multiple offices and respond to departmental technical emergencies in order to minimize data loss, meet deadlines, and support needs of users with easy remote access on computer or smartphone.• Kept 100+ employees working on Windows 10 and 11.Payroll Administrator• Timely preparation and processing of all 100+ associates’ and vendor payment on a bi-weekly basis in accordance with labor regulations and standard accounting principles.• Track, deduct and reimburse all special payroll additions.• Assist staff with general questions related to payroll, time off accruals, wage deductions, benefits, and any other pay related questions.• Work closely with HR and CFO to provide any insight on payroll and employee’s performance.• Retrieve and assess information to resolve payroll discrepancies.• Advanced in-house Payroll experience.• Handle payroll system record updates by keeping changes of employee’s information, job titles, department changes, wage adjustments, exemptions, insurance coverage, savings deductions, among others.Procurement Analyst• Negotiate exact terms of the contracts or agreements to establish clear expectations.• Research, compare and test supplier product / service to determine which vendor and products are the most suitable for the organization.• Develop and provide reports to support effective management of supplier performance to contribute to decision making and directions in procurement.• Establish and maintain effective working relationship with those encountered in the course of work.• Risk management for supply contracts and agreements.• Implementation of an online tracking system for all company and customer purchasing needs.

IT: Provide desktop support for any software and hardware issues to employees that affected department operations.Configuration and installation of AP’s, desktop printers, industrial thermal printers, copier printers, computes, among others. Payroll entryGather data from all company employees into a specialized Excel spreadsheet for submission to the CFO for final inspection prior submitting to our payroll service provider.Creation of an electronic record keeping system.Purchase, program and deploy a new local network time keeping system with the introduction of biometric device for an automated record system and introduction of time sheets for employee approval.PurchasingResponsible for all company purchase needs.Communicate with internal departments regarding inventory levels and outages.Maintenance activities scheduling.Vendor Billing verification & payment authorization.Special Projects Coordination:Manage marketing and social media.Provide any support the company requires that is outside the normal scope of operation.Coordinate internal company events.Coordinate county, state, national and international events for company presence.Perform any duty as assigned by the CFO and CEO.

Perform training rooster to staff on all procedures and new procedures adjustments.Perform corrective actions when required and follow up until fully corrected and executed.Perform daily, weekly and monthly cycle accounts and written report results.Monitor service time frames from carriers by ensuring the company kept time frames of service no more than 30 minutes.Monitor the overtime, high volumes, unexpected orders and any special support requested by employees, management team and/or by customers.Achieve high levels of customer satisfaction through excellence service.Monitor and ensure the department is in full compliance with QCM, CBP bonded facility, C-TPAT and OSHA safety compliance policies.Monitor the customer service representatives respond to all customer requests in a professional and timely manner no more than 10-minute interval.Creation of depots to provide customized support to specific accounts to accomplish all their operational needs to accomplish excellent customer service.

Accurate data entry for receiving and shipping material for more than 100 customers.Assist floor staff to cycle count, audit shipments or any activity required to support floor staff or customer.Monthly KPI reports for top accounts.Shipment coordination with customer, Mexican broker and assigned carriers.Co-develop a new warehouse system with introduction of state-of-the-art tools and new features that allowed the customer to view a live inventory, online documents, and a new feature in the region for the customers to process an online shipping request for warehouse to receive an electronic order and prepare material prior arrival of transport company.Co-develop an upgraded software for portable handheld devices for auto recognition tracking software and picture taking for direct upload to the warehouse system.

Comprehend current process: Daily receipt of 1,000+ boxes from multiple parcel companies. Sort thru customer, vendor, shipment order and tracking number. Write down on paper necessary information for a person to key in system and to later place a label for identification purposes.Investigate and search for ideas to improve the process. Communication with programmers for the creation of software with the usage of portable handheld scanners. Communication with electronic companies of current state of the art equipment. Communication with management team to present project and get approval of projects budget.Deploy the installation of Access Points (Wi-Fi antennas), portable handheld computers where employees key the information directly and the printing of labels using thermal industrial printers.Monitor the improved process that reduced the work from 8 hours to 3 hours. Continued the improvement with introduction of other tools for the department.

Provide excellent customer service to the company’s most important customer.Accurate data entry to ensure the exports documentation was done correctly for the exportation of goods to Mexico.Coordinate with transport companies to move the customer goods from San Diego to Mexico. Be in constant communication by email and radio with the driver and customer to ensure goods were delivered on time and avoid the stop of production lines.Communication with warehouse employees to ensure customer needs and timelines were meet while ensuring the receiving and shipping of material was done correctly following procedure.Process TV orders from top US consumer electronic companies and coordinate the shipment with top US transport companies.

Entered a variety of data from Import and Export documents using customized software.Performed multi-task assignments and maintained a good working balance under pressure.Prepare documents to review to ensure completeness and accuracy.Maintained accurate records and established an efficient filing system to streamline the process.

Meet daily, weekly and monthly department goals of repairs and customer service.Communication and coordination with floor supervisors from multiple production facilities to provide support for any malfunction production machines that stopped the production line.Final products that not qualified for the final test were sent to me for a full inspection with the use of specialize equipment (oscilloscope, multi-meter, generator of functions, etc.) with the use of blueprints for the diagnostic and repair of product to ensure it will pass the test to send as a final product for the consumer.Search ways for department improvements to accomplish deadlines with the assistance of my peers of the construction of specialized machines to streamline diagnosing malfunction products.