Jackie Santow Email & Phone Number

Lake Mary, Florida, United States

Maitland, Florida, United States

• Troubleshooting complex issues relating to payroll, taxes, and human resources quickly and efficiently through telephone and email communication
• Maintaining a professional working relationship with the 30 client accounts aligned to me while also assisting clients aligned to other account teams
• Working diligently to resolve clients’ payroll concerns quickly as well as being a liaison between my clients and other departments within ADP
• Maintaining 15-20 open cases at a time and… Show more
• Maintaining 15-20 open cases at a time and using excellent organization and time management skills to ensure each case is addressed and resolved in a timely manner
• Receiving consistent high scores on client satisfaction surveys

Orlando, Florida Area

• Exceeding performance standards by maintaining a high metric measured by total sales and call efficiency
• Providing over the phone technical support for guests having difficulty using the public website
• Using open ended questions to get to know each guest and providing recommendations for vacation packages based on their wants and needs

Orlando, Florida Area

• Met and exceeded sales and efficiency goals in a high-volume call center environment while providing exceptional customer service
• Prepared materials for and taught classes of 20-30 new hires the procedures and best practices of the job
• Provided support and guidance to team members by call monitoring, troubleshooting, problem solving, handling escalations, and providing professional development support

Orlando, FL

• Provided exceptional guest service to guests of all ages and nationalities while ensuring the safe and efficient operation of large-scale theme park attractions
• Set new team members up for success by teaching them the proper way to run an attraction safely and efficiently
• Contributed to the rewriting and editing of standard operating procedure manuals and testing materials

Orlando, FL

• Was a part of the Disney College Program, an internship program that combined working in the theme park and classroom learning
• Initiated thematic interactions and provided guest service to approximately 2000 guests per hour
• Worked with a team of coworkers in order to efficiently run several attractions
• Ensured the safety of all guests on the attractions by following assigned procedures

Manalapan, NJ

• Took approximately 35 food orders per evening over the phone and delivered food orders to the customer’s cars
• Prepared food orders by packaging them and adding the correct accompaniments
• Greeted all restaurant customers and coordinated their table seating assignments

Freehold, NJ

• Worked with children to help them “build” toy robots while theming their experience
• Handled a computerized cash register with a $500 till, processed cash and credit transactionsHosted birthday parties of 20-30 young children involving building toy robots and activating them

Jackson, NJ

• Operated amusement park rides in a popular regional theme park chain in accordance with designated operating procedures
• Trained a team of approximately 25 employees on operational procedures of a high capacity roller-coaster
• Was responsible for writing rotations, tracking breaks, and ensuring the smooth operation of several rides
• Interacted with thousands of guests per day and ensured that each guest received exceptional service

Bachelor Of Science In Hospitality Management, Hospitality Administration/Management

Activities and Societies: Future Theme Park Leaders Association

Associate Of Arts (A.A.), Art/Art Studies, General