Jackie Santow Email & Phone Number

Lake Mary, Florida, United States

Maitland, Florida, United States

• Troubleshooting complex issues relating to payroll, taxes, and human resources quickly and efficiently through telephone and email communication• Maintaining a professional working relationship with the 30 client accounts aligned to me while also assisting clients aligned to other account teams• Working diligently to resolve clients’ payroll concerns quickly as well as being a liaison between my clients and other departments within ADP • Maintaining 15-20 open cases at a time and… Show more • Troubleshooting complex issues relating to payroll, taxes, and human resources quickly and efficiently through telephone and email communication• Maintaining a professional working relationship with the 30 client accounts aligned to me while also assisting clients aligned to other account teams• Working diligently to resolve clients’ payroll concerns quickly as well as being a liaison between my clients and other departments within ADP • Maintaining 15-20 open cases at a time and using excellent organization and time management skills to ensure each case is addressed and resolved in a timely manner • Receiving consistent high scores on client satisfaction surveys • Mentoring new hires by providing coaching and feedback on client phone calls and email cases Show less

Orlando, Florida Area

• Exceeding performance standards by maintaining a high metric measured by total sales and call efficiency• Providing over the phone technical support for guests having difficulty using the public website• Using open ended questions to get to know each guest and providing recommendations for vacation packages based on their wants and needs

Orlando, Florida Area

• Met and exceeded sales and efficiency goals in a high-volume call center environment while providing exceptional customer service• Prepared materials for and taught classes of 20-30 new hires the procedures and best practices of the job• Provided support and guidance to team members by call monitoring, troubleshooting, problem solving, handling escalations, and providing professional development support

Orlando, Fl

•• Provided exceptional guest service to guests of all ages and nationalities while ensuring the safe and efficient operation of large-scale theme park attractions• Set new team members up for success by teaching them the proper way to run an attraction safely and efficiently• Contributed to the rewriting and editing of standard operating procedure manuals and testing materials

Orlando, Fl

• Was a part of the Disney College Program, an internship program that combined working in the theme park and classroom learning• Initiated thematic interactions and provided guest service to approximately 2000 guests per hour• Worked with a team of coworkers in order to efficiently run several attractions• Ensured the safety of all guests on the attractions by following assigned procedures

Manalapan, Nj

• Took approximately 35 food orders per evening over the phone and delivered food orders to the customer’s cars• Prepared food orders by packaging them and adding the correct accompaniments • Greeted all restaurant customers and coordinated their table seating assignments

Freehold, Nj

• Worked with children to help them “build” toy robots while theming their experience• Handled a computerized cash register with a $500 till, processed cash and credit transactionsHosted birthday parties of 20-30 young children involving building toy robots and activating them

Jackson, Nj

• Operated amusement park rides in a popular regional theme park chain in accordance with designated operating procedures• Trained a team of approximately 25 employees on operational procedures of a high capacity roller-coaster• Was responsible for writing rotations, tracking breaks, and ensuring the smooth operation of several rides• Interacted with thousands of guests per day and ensured that each guest received exceptional service

Bachelor Of Science In Hospitality Management, Hospitality Administration/Management

Activities and Societies: Future Theme Park Leaders Association

Associate Of Arts (A.A.), Art/Art Studies, General