I work on the data teams to help the school make informed decisions for their students!

Process data on student outcomes and use this to guide actions. Train new staff members on how to use specific computer systems and programs. Adapt ideas for in-person learning to the online environment. Work with others to accomplish larger goals. Program Desmos activities.

Lead a team of Math teachers. Created online content. Worked as a team to accomplish larger school goals. Used data to track student progress and inform work decisions.

Previously Seasonal Lead• Fielded escalated customer contacts during peak season• Effectively found root causes to customer issues and escalated systemic problems• Displayed ownership of customer issues and followed up with customers until resolution• Spearheaded creation of new content in the employee knowledge database• Awarded Team Best Individual Customer Approval Rating during my first peak season• Responded to inbound calls requesting account corrections and technical support• Explained policy to customers in a good light, even when saying no

• Lead students to discover the right answers in an online chat environment• Average rating of 4.7 out of 5 on customer satisfaction survey after 1,264 rated sessions• Drove students towards self-confidence and self-improvement• Created specialized clippings for sessions

• Worked with multiple departments to create workflow process for supersedure contracts• Helped develop and train new department procedure for verifying contracts• Named time-bomb specialist for handling time sensitive contract updates• Reviewed and corrected work for department members learning new company software• Trained on and updated processes for other departments in the contract workflow

• Researched and started first international internship program for the College of Biology• Updated design and information on internship website• Worked with University Internship Office to improve standardized internship contract• Created individualized reports on internship data• Presented information to groups ranging from 1 to over 300 people, including Q&A sessions• Wrote grant proposals to fund internship department, including idea for ad campaign• Treated each patron of the office as an individual and created personalized plans for success • Sought out new avenues for support, student involvement, and information