John Austin Email & Phone Number

Eugene, OR, US

Eugene, Oregon, US

• Serve as consultant to assist in the founding of a co-occurring disorder intensive outpatient partial hospitalization program.
• Performed market research and analysis to determine the location and populations to be served.
• Developed and documented all operational processes and established the front end revenue cycle.
• Established policy and procedures and led the facility through Certificate of Approval with the Oregon Health Authority.
• Coordinated the selection and implementation of the electronic health records system building the encounters and billing rules as well as training associates on its use.
• Handled insurance payer credentialing documentation for clinicians.

Saint Louis, MO, US

Lead the Claims, Configuration, and Eligibility Operations team, Provider Data Management, and Member Engagement & Communications for the Oregon Market supporting Medicaid, Medicare, and Commercial lines of business. Previously led the Project Management Office and the Business Insights analytics team for the Health Plan. Successfully led Medicaid.

Indianapolis, Indiana, US

Direct the Process Improvement Analytics Team responsible for cross-functional process development and improvement initiatives, error prevention, and timely delivery for Anthem's Enterprise Quality department. Lead a team of Process Improvement Consultants, Process Experts, and Business Change Advisors in implementing quality improvement initiatives using.

Tampa, FL, US

Facilitate process improvement initiatives using Lean Six Sigma tools and techniques throughout the hospital, clinics, ancillary services, research, and support and administrative areas. Provide consultation and training on continuous improvement methodology for organizational transformation. Perform analyses of process lead times, capacity, queuing, and.

Tallahassee, Florida, US

Serve as quality/performance manager for the Division of Law Enforcement. Establish performance management systems (balanced scorecard). Complete Lean Six Sigma projects through coordination and facilitation of project teams. Perform statistical data analysis and lead strategic planning sessions. Provide consultation services to the Division’s executive.

Tallahassee, Florida, US

Led program improvement/change management initiatives. program research, evaluations, and organizational assessments, through workgroup facilitation, focus groups, interviews, and surveys for the Program Review and Improvement Section of the Office of Inspector General. Performed continuous improvement initiatives throughout the Department to increase.

Executed grant evaluations and offered technical assistance based on contract requirements. Conducted focus groups and workshops with diverse populations regarding health related topics and education initiatives. Performed contractual work for the Florida Department of Health on assessing community need and capacity for services. Assisted two Healthy Start.

Provided program and business planning services to the Health Science Center and its six colleges. Conducted economic impact studies and market/data analyses using external/internal data elements. Drafted presentations/media materials and strategic reports to include: physician net need, market/business trend, and ad hoc analyses to increase market share.

Represented the Agency as Commissioner on the Florida Commission for the Transportation Disadvantaged. Managed, Planned, and implemented the Medicaid transportation program. Structured transportation program policies and procedures. Directed staff in eleven Medicaid area offices in transportation directives and in resolving recipient and provider issues..

Managed grant initiatives and served as the central contact for stakeholders. Developed, in collaboration with other staff, the makeup of a Medicaid Waiver Analysis contract. Facilitated and organized Real Choice Consumer Task Force Meetings and Real Choice Partnership Coalition Meetings. Researched State of Florida system barriers pertaining accessible.

Provided clients with technical assistance and investigations on disability issues. Designed and presented training sessions on disability rights law and disability etiquette for numerous organizations and groups. Performed operations management duties for the Working Group. Assisted in the execution of the Clearinghouse on Disability Information call.