As part of the Operations team, maintain and upgrade the firm technology infrastructure.Coordinate communication efforts; serve as a focal point of communication between Helpdesk, Operations, Training, and Litigation Support teams. Coordinate with vendors on upgrade or maintenance, as well as performing Proofs of Concept and product evaluations.Document department processes and tasks. Periodically review processes and update related documentation.Encourage and support team members in personal and professional growth.

* Work as part of a two-man team to handle all technology needs for a five location, 130-user firm. * Operate and maintain a Windows Server/Exchange network in an Active Directory Domain environment using up to three generations of hardware. * Install, diagnose, repair, configure, and maintain hardware and software for office servers, desktops, switches, routers, and firewalls.* Oversee hardware, software, and services purchasing as well as the configuration of each.* Coordinate several office moves from one address or suite to another as well as expanding into additional space within a building.* Define, implement, and document network and system security standards for regular HIPAA/HITECH compliance assessments. * On-call 24/7 and responsible for all outages, troubleshooting, and maintenance.* Configure and maintain Microsoft SQL Server and databases for use with accounting and legal software.* Configure SonicWall firewalls at each of the five sites.* Create documentation for all processes, and provide group and individual training in new technologies.

* Worked alone or as part of a specialized team to refresh or create from scratch computer systems using both standardized and custom solutions.* Integrated systems ranging from small LAN networks to multi-site offices with hundreds of employees.* Configured, tested, and supported Document Management and Cost Recovery systems.* Performed regular updates of specialized legal and accounting software in concert with the vendors.* Performed detailed Network Health Assessments and used the completed assessments to create upgrade plans for clients in a variety of industries including Medical, Non-Profit, Accounting, and Legal.* Assisted clients with technical requirements for security compliance.* Remote second and third level helpdesk support.* Worked with the Pittsburgh monitoring and server assembly team to provide hands-on assistance.* Configured and monitored tape and disk backup systems.* Coordinated with third-party vendors and contractors during physical site upgrades including wiring, network infrastructure installation, and account transfers.* Managed DNS records for clients.* Provided client email and FTP accounts support.* Removed viruses and spyware from Windows Servers and PCs.* Set up VPNs and home networks for management and telecommunication purposes.* Performed floor support following large-scale upgrades, and technical support for large-scale training and certification programs.

• Install, diagnose, repair, and upgrade computer systems and software. Consult, set-up, and maintain small business Windows LANs. • Assess customer needs and recommended appropriate products or solutions, focused on providing time and money saving solutions for customers.• Implement security policies, including permission lock downs.• Provide installation and network support of Windows Server 2003 Environment.• Setup and support of Webinars and Web-based meetings.

Worked with a team to design and implement a Windows NT system.Provided technical support to 125+ students.Built, configured, and installed new desktop systems.