Jordan Sawyer Email & Phone Number

San Francisco, California, Us

San Francisco, California, Us

San Francisco, California, Us

Created a capability model and maturity assessment for customer service to support delivery of Service Cloud best practicesLead Service Excellence maturity assessment projects for customers across various industriesWorked with customers at risk of attrition on how to deliver actionable business value through their Service Cloud implementations.

San Francisco, California, Us

Worked with a medical device logistics and manufacturing company on developing a roadmap for Service and Sales Cloud functionality to enable the delivery of immediate and long-term business valueAssisted analytics team on identifying, mapping, and consolidating source data and building Einstein Analytics dashboards

San Francisco, California, Us

Worked with a Fortune 50 insurance company on identifying and defining innovative changes for their Service Cloud implementation through experimentation and rapid prototypingDeveloped a householding model that enabled a single, comprehensive view of a customer’s business across relationships.Created and delivered weekly demos of Service Cloud capabilities to stakeholders to align and drive customer engagement.

San Francisco, California, Us

Global Strategic Business Development:Created analytic models for revenue comparison between countries, as well as, public energy data that was presented to the Mayor of Malaga, Spain, Francisco de LaTorre.Strategic Projects:Worked as a Business Analyst (BA) on cross-cloud implementations.Configured Service Cloud and Sales Cloud components for a Salesforce healthcare implementation.

San Francisco, California, Us

Worked as a Business Analyst on Strategic Projects centered around Salesforce.com’s Wave Analytics Cloud.Configured JSON to reformat Wave Analytics Dashboards for mobile use on iPhones and iPads.Built visual representations to best represent KPIs, data groupings, and filters to meet and exceed business requirements.

East Lansing, Mi, Us

Assists students teaching problem solving skills through the use of Excel, Access, and other basic computer knowledge.Worked with lead professor and staff in weekly helprooms, to grade exams, and review course content in weekly meetings.

Southfield, Michigan, Us

Responsible for creating lesson plans for grades kindergarten through sixth grade.Teach Jewish songs and prayers and lead services at the beginning and end of religious school.Planed youth group events once a month for 6th-8th grade students and coordinated with other temples around East Lansing.

Eden Prairie, Minnesota, Us

Operated and maintained an LTL account that shipped from national and international manufacturing plants.Worked directly with clients, built loads within C.H. Robinson’s internal software, and solved shipping problems.Analyzed numerous business processes and worked with manager to improve system bottlenecks and recommend improvementsStudied different transpiration trends and their effects on sales, pricing, and clients’ supply chains.

San Francisco, California, Us

Quality Assurance contractor on large mobile project for McGraw-Hill Higher Education that allows field sales reps offline to access Salesfore.com functionality and the ability to interactively engage with customers through a branded, custom developed iPad app.Worked with Quality Assurance Lead and other members of the project team to create and execute test scripts.Documented defects and assigned project team members in addressing and correcting.Project was very successful and well received by client management and sales team.

Chicago, Il, Us

Gained experience with Saleforce.com and other cloud technologies as well as basic programming and software development.Completed research projects for multiple departments including why General Motors should implement Salesforce.com and the strengths and weaknesses of different technologies for mobile application development.Worked with Finance, Marketing, Human Relations, and Sales Operations groups.Analyzed and interpreted data from Strength Finder assessments from members of the sales organization and presented findingsPromoted to Quality Assurance Analyst and worked on a billable project for Diageo’s Salesforce.com implementation.

Bachelor Of Arts (B.A.), Logistics, Materials, And Supply Chain Management

High School Diploma