Jim B. Email & Phone Number

Phoenix, Arizona Area

Manage a team of 11 US and Indian off-shore software engineers who develop and maintain middleware Web services and internal DevOps tools.  Defined and took the role of Operations Owner suite of 22 Web services which process 4.5B mortgage servicing data transactions per year to drive toward world-class operational excellence (reliability, performance, resilience, and support). Turned adversarial relationships into strongly collaborative and pleasant relationships. Established team as the model for DevOps culture and operational excellence. Through effective leadership, solved technical and process failures to turn around poor perceptions with partner teams. Selected to build and lead a new DevOps team to increase operational excellence and automation of software development and system lifecycles across the department Envisioned, initiated and led effort to consolidate scattered departmental documentation into a cohesive content platform utilizing Confluence (Wiki), Documentum, and SharePoint. Wrote governance policy, established the security model and trained several teams. Platform was quickly embraced and became the backbone for internal technical documentation and the information portal for external teams. Eliminated cumbersome process that used spreadsheets and hundreds of group emails. Led a team to automate project intake, effort estimates, reporting, and demand management which. Technical owner of JIRA for department project life cycle workflow and software development.

Phoenix, Arizona Area

Provided CTO leadership and project management for a Web application start-up company. Determined requirements evaluated and selected appropriate development technologies. Implemented software engineering processes, managed the team, and testing to deliver the prototype in 6 weeks. Hosted .NET application in Microsoft Azure cloud infrastructure.

Phoenix, Arizona Area

Senior IT leader for $80M Apollo Group subsidiary with 450 geographically dispersed employees. Managed IT team of developers and an IT operations director. Acquired deep business knowledge to guide strategic IT roadmap and communicate with senior executives.Led development of systems for student recruitment, retention, analytics, and online coursesImplemented cloud-based (Amazon AWS) infrastructure that met corporate regulatory compliance and data security requirementsIntroduced and implemented Business Intelligence and Analytics to enhance use of Marketing and Sales Pipeline data.Managed vendors and internal technical team to implement and support a turnkey Learning Management System provided to client schoolsAssembled and analyzed data to identify methods to achieve 10% increase in student retention to graduationProposed and led development of automated reporting for key marketing performance data. Provided ability to focus advertising funds on highest producing sources.Proposed and developed ROI evaluation that led to introduction of smart phones to the sales teamContract negotiation for mission-critical Software-as-a-Service (SaaS) applications to provide external backup and contingencies to mitigate sudden irrecoverable loss of the SaaS vendor or serviceAcquired and managed outsourced off-shore services for server administrationAcquired and managed contract developers for software development projects and system supportDeveloped requirements and evaluated Web design agencies for development of a new corporate Web site

Team manager for enterprise Business Intelligence (BI), analytics, ETL, and data integration systems (4000 users). Directly managed five employees responsible for system administration, production support, end-user training, and Help Desk. Envisioned, developed and streamlined production system support processes. Developed architectural requirements for enterprise reporting and data integration applications.Co-authored enterprise Change Management and Software Development Life Cycle protocols (SDLC). Envisioned, developed and streamlined production system support processes.Prior experience includes: Scientist/Computer Specialist/Project Leader, U.S. Dept. of Agriculture; Ecologist/Adjunct Faculty, U.S. Dept. of Agriculture and Montana State University

Phd

M.S.