Jennifer Callahan Email & Phone Number

Dallas/Fort Worth Area

Production support for all aspects of a direct marketing platform that involves integration with multiple vendor applications, as well as in-house applications.Designed & implemented change management process for use by IT departmentCritical incident management involving communication to all levels within the company.

Production support for all aspects of a direct marketing platform that involves integration with multiple vendor applications, as well as in-house applications.Designed & implemented change management process for use by IT departmentCritical incident management involving communication to all levels within the company.

Arlington, TX

Software support for proprietary learning system and self-evaulation system. Analyzed code issues (MySQL, PHP, python, javascript) and provided suggested fixes.Created and maintained process and procedure documentation and performed knowledge transfer and educational sessions. Designed and created MySQL reports, at customer support teams’ request..

Provided level two support including problem, incident, change management, and request management for European installation of HP Service Manager asset and service management suite.Implemented, tested and optimized as sole support of customized eProcurement application. Created and maintained process and procedure documentation and performed knowledge.

Irving, TX

Provided client training on browser-based ERW/EMR software used in endoscopy clinics.Instructed doctors and clinic staff on use of system and proprietary remote interface.Provided implementation and troubleshooting support. Scripted and recorded software demos used by sales team. Created training CD presented to clients as reference source. Developed.

Plano, TX

Provided level three support for Peregrine-based asset and service management system, including multiple regional implementations and new release activities. Managed interactions between different teams during problem resolution. Acted as Single Point of Contact for all activity in European region, including interaction with regional clients and support.

Plano, TX

Performed multiple roles in a systems management environment.Diagnosed and documented hardware problems and co-ordination of problem resolution with vendors and support groups. Documented problem calls and escalated problems to appropriate support groups. Executed scheduled maintenance and changes. Trained new team members as Team Lead and handled project.

Ba, History, Anthropology

3,8 GPA

Some Graduate Work, Information Science