Joëlle Corcoran Email & Phone Number

Greater Pittsburgh Area

Waldorf, De

- Team captain on a global team consisting of team members in the USA, Brazil, France, Australia, India and the Czech Republic.- Supports SAP Ariba's Buying & Invoicing software.- Works alongside management to achieve team focused goals in addition to individual goals. - Trains and mentors new hires remotely as well as in person, conducting one on one weekly reviews to answer questions and review progress.- Utilizes ServiceNow for assigning out cases to team members, managing backlogs, and tracking team progress.- Assists team with questions or concerns they have regarding their existing case load in daily debugging/ help sessions. - Conducts peer reviews of work to make sure the team as a whole is delivering high quality updates to our customers at all times.- Works directly with customers, helping with both functional and technical software issues in order to establish and maintain a positive relationship with our company. - Works with engineering to identify issues in existing code and ensure fixes get delivered to our customers in a timely manner, utilizing Jira. - Creates and delivers informative customer software presentations with the goal of improving our customer's confidence and ease when using our software.- Works with the Release Readiness team to test new procurement features being released by engineering, identify potential bugs, and educate support team members on new functionality prior to launch.- Past responsibilities also involved working as part of the critical incident team, handling high impact issues reported to support. - Past projects also involved establishing a global effort within the support department known as the Triage Process, which we began in order to improve the customer experience and communication time between our customers and technical support representatives.

Cranberry Township, Pennsylvania, Us

- Software Engineer working primarily on embedded C/Java NPD for fixed gas & flame detection products such as the Ultima X5000.- Project management and people management experience overseeing a contractor and leading work on a java application while additionally writing embedded C for a physical gas detection unit's display module. - Semi-annually assisted HR in the scouting and interviewing of engineering Co-ops, specifically from RIT, and worked mentoring co-ops at the company as well.- Relevant Experience: IAR Workbench, Android Studio, Tortoise Svn, Git, Atlassian Toolset (Fisheye, Jira, Bamboo, Stash), Testrails.

Cranberry Township, Pennsylvania, Us

Summer 2013:Worked several automated testing projects in C# in addition to learning some iOS development as well as beginners experience with C in IAR Workbench.Summer 2012:Worked on an existing project with a Senior Software Engineer (focusing on sandboxes and testing environments) in addition to creating an android application for the marketing department.

Rochester, Ny, Us

- Developed Facebook applications (C#/ Javascript/ HTML) for a variety of large companies in order to help them promote their product and/or business. - Developed an application for American Express geared towards spreading global awareness about the earthquake that hit Japan in the Spring of 2011. Allowed for individuals globally to share their support and learn more about relief efforts.- Additional work included contributions to HTC and Walmart Facebook applications.

Bs, Computer Science

Master Of Business Administration - Mba