• Reviews initial report of incident and establishes possible compensability and coverage positions. • Pursues subrogation actions based upon information available. • Contacts and communicates with claimants, employees, shipping lines, etc. to obtain additional information regarding the incident and determine liability.• Performs detailed onsite accident investigations.• Establishes loss reserve estimates based on analysis of the claim event.• Screens invoices for processing or dispute according to evaluation of claim.• Engages and directs surveyors, appraisers or other independent investigators.• Directs strategy with outside counsel on litigated claim files.• Assist Safety and the DOT Fleet Departments with compliance and various projects.• Creates, modifies, monitors, and distributes various reports as needed.• Negotiates interim and final settlements on open and pending claim files.• Uses a diary system for ongoing file review as part of claims management process. • Monitors and modifies loss reserves as appropriate.

Claims Administrator• Take initial property & casualty claim reports from claimants and/or insureds.• Provide coverage analysis to producers and insureds.• Communicate with insureds, adjusters, legal counsel.• Log claim developments utilizing Agency Management System.• Lead contact for cloud-based Risk Management Center.• Conduct premium allocations, claims summaries, and risk surveys for policy renewals.

Recently returned to Seattle following intensive insurance industry training program; looking for a new role in the Puget Sound Area.

Insurance Specialist • Handled crop hail and multiple peril crop insurance claims.• Assisted claimants through the crop insurance claim process. • Collected necessary documentation from insureds and insurance agents necessary to complete insurance claim.• Proficient in using proprietary software as part of claims management process.• Attended Ace seminar covering all aspects of insurance, with emphasis on underwriting.• Successfully completed insurance specialist development program at corporate office.

Port Agent• Planned, prepared, and completed pre-operational checklist for scheduled vessel arrivals.Included identification of potential problems and action plans for resolution.• Organized time sensitive procedures for ship operations. Included vessel arrivals, departures, and related shore side gangway procedures.• Communicated with U.S. Customs, vessel officers, and vessel passengers on all, documentation requirements.• Supervised and directly managed longshore personnel to complete all operational tasks. Required ability to make numerous decisions to meet strict timelines of vessel schedules.• Coordinated emergency medical responders in arranging for medical operations.

Courtesy Clerk• Extensive customer service experience• Maintained product knowledge